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How to Recognize Which Customers Are Bad for Business

Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment.

By Joe Worth

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Opinions expressed by Entrepreneur contributors are their own.

Q: How can I identify the customers I should shed--the ones who suck up my time and energy in exchange for meager returns?

A: Most business owners know in their guts that a good chunk of customers are not profitable. But in a universe in which it's drummed into us that the customer is always right, it amounts to heresy to admit that a customer may, in fact, be wrong and should go. It's difficult to send any potential revenue packing, but culling the client list is worth it--it frees up resources to take better care of your best customers.

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