EVP of Salesforce AppExchange
5 Reasons to Reimagine How You Offer Customer Support
In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Use Your Customer Support Staff to Improve Every Aspect of Your Business
Not sure how to improve customer experience? Start with your team already on the front lines.
6 Ways to Turn Every Customer Interaction Into an Opportunity
Have you ever considered complaints as a way to impress customers and keep 'em coming back?
A Girl's Guide to Finding an Awesome Mentor (and Being One)
Sixty-seven percent of women rate mentors as extremely important. So why have 63 percent never had one?
6 Things You Need to Know About Offering Global Support
Finding staff who speak the local lingo is just the start.
6 Reasons Every Company Needs a Customer Service Roadmap
As your business grows, it's important to have plans in place so you're not caught off guard.