Leyla Seka

Leyla Seka

Guest Writer / SVP & GM of Desk.com

Leyla Seka is EVP of the Salesforce AppExchange, the world’s largest and longest-running business. She has spent over ten years with Salesforce, and currently oversees recruitment, product, go-to-market and support for startups and ISVs in the Salesforce ecosystem.

Customer Service

5 Reasons to Reimagine How You Offer Customer Support

In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Customer Support

Use Your Customer Support Staff to Improve Every Aspect of Your Business

Not sure how to improve customer experience? Start with your team already on the front lines.
Customer Service

6 Ways to Turn Every Customer Interaction Into an Opportunity

Have you ever considered complaints as a way to impress customers and keep 'em coming back?
Mentorship

A Girl's Guide to Finding an Awesome Mentor (and Being One)

Sixty-seven percent of women rate mentors as extremely important. So why have 63 percent never had one?
Global Expansion

6 Things You Need to Know About Offering Global Support

Finding staff who speak the local lingo is just the start.
Customer Service

6 Reasons Every Company Needs a Customer Service Roadmap

As your business grows, it's important to have plans in place so you're not caught off guard.
Inspiring Your Team

What the Airplane 'Knee Defender' Teaches Us About Human Empathy

You might think empathy is just a touchie-feelie hippie notion, but it's also smart business.
Inspiring Your Team

5 Tips on Building an Epic Customer-Support Team

When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a ro...
Customer Service

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
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