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Chip R. Bell
Keynote Speaker, Author and Customer-Loyalty Consultant
Chip R. Bell is a renowned keynote speaker and the author of several best-selling books including his newest, Sprinkles: Creating Awesome Experiences Through Innovative Service. He can be reached at www.chipbell.com.
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Rome wasn't built in a day and neither was much else that we consider valuable.
It's not all about online promotion. A fun and savvy customer-appreciation event in real life can still be just as powerful.
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Culture change is filled with hazards. Can you overcome them?
You'll never have to suffer through that surly waiter again.
People connect more easily with brands that make their story a central part of the customer experience.
They may come in for fast, good and cheap -- but they'll come back for unique.
Turn a value-added service into a truly unique offering to inspire repeat business, suggests the author of a new client-service book, 'Sprinkles.'
Attract new customers super fast with these techniques.
The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive.
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