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Chip R. Bell

Chip R. Bell

Guest Writer / Keynote Speaker, Author and Customer-Loyalty Consultant

Chip R. Bell is a renowned keynote speaker and the author of several best-selling books including his newest, Sprinkles: Creating Awesome Experiences Through Innovative Service. He can be reached at www.chipbell.com.

Take It From The Pros

Customers Don't Mind Waiting for a Superior Product

Rome wasn't built in a day and neither was much else that we consider valuable.
Customer Service

How to Deal With Your Rowdy Customers

Turn the wild energy of partying patrons into a positive with these five easy steps
Events

Host a Big Event, and Watch Your Customer Base Grow

It's not all about online promotion. A fun and savvy customer-appreciation event in real life can still be just as powerful.
Customer Service

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Change Management

6 Points Along an Entrepreneur's Journey to Change Management

Culture change is filled with hazards. Can you overcome them?
Customer Service

6 Strategies for Getting Really Great Customer Service

You'll never have to suffer through that surly waiter again.
Take It From The Pros

Enchant Customers With the Story Behind Your Brand

People connect more easily with brands that make their story a central part of the customer experience.
Small BizTips

Wow Customers by Adding Sprinkles to Your Retail Service

They may come in for fast, good and cheap -- but they'll come back for unique.
Customer Service

Win Customer Loyalty With an Unexpected Experience

Turn a value-added service into a truly unique offering to inspire repeat business, suggests the author of a new client-service book, 'Sprinkles.'
Customers

Who Really Runs Your Enterprise?

Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Take It From The Pros

Are You a Coyote or a Roadrunner?

This is an era when time, place, secrecy, size and order are no longer relevant, when customers expect personalized outcomes delivered by passionate, agile and responsive employees.
Customer Relationship Management

Turning an Oops Into an Opportunity

When a company errs, a superior response from its customer-response team can win over the aggrieved party.
Reputation Management

Taming Online Customer Bullies, Cranks and the Like

The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive.