Chip R. Bell: Page 2
Keynote Speaker, Author and Customer-Loyalty Consultant
Chip R. Bell is a renowned keynote speaker and the author of several best-selling books including his newest, Sprinkles: Creating Awesome Experiences Through Innovative Service. He can be reached at www.chipbell.com.
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The 4 Things Every Customer Wants
Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?
When to Fire That, Er, Abusive or Disruptive Customer
If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.
Revive That Old-Fashioned Extra: Excellent Customer Service
These budget-friendly moves might engage patrons of your business all the way to the checkout counter.
When the Self-Service Customer Smiles
Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership
The 4 Mantras of Successful Entrepreneurs
Following these four principles can help turn a challenge into adventure and toil into a labor of love.