Jeff Gardner

Jeff Gardner

Director, Customer Success, Intercom
Jeff Gardner is director of customer success at Intercom. Intercom is the easiest way for web and mobile businesses to see and talk to their customers. He also writes for the InsideIntercom blog.
Delight Your Customers by Being Effortless, Not Over the Top.
Customer Experience

Delight Your Customers by Being Effortless, Not Over the Top.

Why you don't want or need to emulate Zappos' famous 10-hour customer-support call