Jim Freeze

Jim Freeze

Guest Writer
Chief Marketing Officer at Aspect

About Jim Freeze

Jim Freeze is senior vice president and chief marketing officer at Aspect, involved with the company's corporate vision and strategy.

More From Jim Freeze

Customer Service

Rotten Customer Service? 5 Things Marketers Can Learn From Consumers.

Marketing insights can help companies improve their bottom line.
Customer Service

Avoid These 5 Customer-Care Traps

Recognize your company's approach to clients and the potential pitfalls your business can fall into. Develop a strategy in response.
Rebranding

Leading, and Surviving, a Company Rebranding Effort

Advance your company's legacy by transforming it. Tread carefully with key constituency groups.
Internet of Things

The Internet of Things Demands That Customer Service Catch Up

The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.