Customer Relationship Management
Bringing a 'Customer-Centric' Focus to Life at Your Company
As Don Peppers and Martha Rogers wrote, "Without customers, you don't have a business. You have a hobby."
Software Selection
Why You Shouldn't Just Throw Money at Software Salespeople
Before you pull out your credit card, make sure you partner that software with an intelligent business strategy.
Goal Setting
Setting Goals: 3 Steps to Igniting Workplace Engagement
Communicate a sense of purpose and give your team autonomy in their contributions, and you'll have a workforce committed to driving the company forward.
