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Dana Brownlee

Dana Brownlee

Guest Writer / President of Professionalism Matters

Having run a small business over the past decade, Dana Brownlee is an advocate for helping other small businesses succeed.  She is president of Atlanta-based training company Professionalism Matters and is an acclaimed keynote speaker, corporate trainer and team development consultant. 

Customer Service

It's All About the Customer Service

3 Must-do tips to distinguish your business and create customers for life.
Employee Morale

The Secret to Employee Engagement

Winning hearts and minds of employees is key to creating a culture of success
Mompreneurs

'Mompreneurship': The Good, the Bad, and the Ugly

While moms may fantasize about a utopian balance of pilates in the morning and business in the afternoon ,the reality could be much different
Clients

Shattering the Myth: All Clients Are Not Good Ones

Here are five clients you want to stay away from.
Resources

Entrepreneurship: It Takes a Village

Here are the six key resources you need to build a powerful company.
Take It From The Pros

How to Embrace Being an Insecure Entrepreneur

When you're a business of one it's hard to avoid that stomach churning anxiety compelling you to create a big-business persona to hide the mom-and-pop reality.
Entrepreneurship

The 5 Myths About Entrepreneurship

As people are trying to navigate away from the 'corporate jungle' towards the land of supposed 'entrepreneurial utopia,' a lot of misconceptions arise. Here are five big ones.
Take It From The Pros

How to Make Your Conference Calls Run Flawlessly

Without face-to-face contact, it's difficult to manage the conversation, navigate complex issues or deal with difficult personalities in the group. The good news is there are specific techniques you c...
Leadership

Getting People to Say Yes When Everyone Isn't on Board

Here are a few pointers on how to help a group reach a consensus when they simply don't agree.
Consulting business

Avoid These 3 Pitfalls When Opening a Consulting Business

If done correctly, a consulting business can be lucrative for an entrepreneur. To get people on the right path, here are three mistakes to avoid.
Take It From The Pros

Attention Entrepreneurs: Use Ignorance to Your Advantage

A subtle but important trait of the most successful entrepreneurs is the ability to manage uncertainty and strategically problem solve.
Pricing

The Pricing Conundrum: Figuring Out the Right Strategy For You

While pricing can be a tricky matter for any entrepreneur, it is especially difficult for those providing a service. Here are a few lessons on pricing strategy.
Take It From The Pros

Professionalism: A Luxury for Corporate America, a Necessity for Entrepreneurs

The adage, "you don't get a second chance to make a first impression," couldn't be more true for entrepreneurs. For those needing to brush up on their professional skills, here are a few tips.
Strategic Planning

How to Embrace 'The Lazy Entrepreneur' Philosophy (And Still Be Successful)

Many people believe you need to work like a dog to make your business a success, but that is not always necessarily true. Entrepreneurs that work smartly can have a successful business, while also wor...
Entrepreneurship

Answer These 3 Questions Before Jumping Into Entrepreneurship

Even though entrepreneurship is in vogue, not everyone is ready to start a business. Here are three questions to consider.