About Chris Campbell
Chris Campbell is the CEO of ReviewTrackers.
More From Chris Campbell
Leadership increasingly involves your ability, and willingness, to listen.
Connect with customers on an emotional level, consistently.
Customer Relationship Management
Customers are talking more than ever -- review sites, social media, or on a company blog's comment string -- but few business owners are listening and taking it to heart.
Research shows how even an average 3-star rating for your business can hurt your bottom line.