Hila Levy-Loya

Entrepreneur Leadership Network Contributor
VP of Customer Success & Experience at monday.com

Hila Levy-Loya is the VP of customer success and experience at monday.com with over 20 years of experience in tech. She oversees everything customers experience, from speedy responses to their inquiries to education on the product and continually supporting teams of all sizes using monday.com.

Latest

Leadership

How to Keep Your Customer Success Teams Organized and Prepared Throughout the Holiday Season

The holiday season can be stressful for your customer success team. Here are a few tips to get them prepared for the frenzy.

Leadership

3 Ways to Ensure Your Outsourced Team Feels Just as Valued as Your In-House Team

Outsourcing teams is an appealing option for growing businesses, and there are many benefits. But building outsourced teams requires the same level of care and attention as building an in-house team.

Leadership

4 Easy Ways to Turn Negative Customer Interactions Into Positive Experiences

Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive experiences.

Leadership

How to Scale Your Team Responsibly and Successfully

Scaling responsibly and with intention are the keys to maintaining business continuity through growth. Here are tips to successfully scale your team.

Leadership

Empowering Your Team Should Be a Top Priority. Here's How to Start.

It's no easy feat to create an empowered team, but it's crucial for your organization's growth. Here are some ways managers can empower their employees to take charge.

Science & Technology

How to Make Your Tech Tools Work for You

Technology is meant to make your workday more productive and efficient. It's time to reevaluate the tools you're using, and how you're using them, in order to make sure they're helping you meet your goals.

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