VP of Customer Success & Experience at monday.com
Want to write for Entrepreneur too? Apply to join Entrepreneur Leadership network.
The holiday season can be stressful for your customer success team. Here are a few tips to get them prepared for the frenzy.
Outsourcing teams is an appealing option for growing businesses, and there are many benefits. But building outsourced teams requires the same level of care and attention as building an in-house team.
Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive experiences.
Scaling responsibly and with intention are the keys to maintaining business continuity through growth. Here are tips to successfully scale your team.
It's no easy feat to create an empowered team, but it's crucial for your organization's growth. Here are some ways managers can empower their employees to take charge.
Technology is meant to make your workday more productive and efficient. It's time to reevaluate the tools you're using, and how you're using them, in order to make sure they're helping you meet your goals.