Customer Relationship Management: Page 6

Growing a Business

What Really Drives Sales Growth and Repeat Business?

Hint: It's neither your prospects' ability to buy nor how great your product or service is.

Growing a Business

6 Tips on How to Work with High-Profile Clients

Preparation is the key to success when working with high-profile clients.

Growing a Business

Lessons Retail Stores Can Learn From Successful Ecommerce Sites

Brick-and-mortar businesses can use virtually all the digital tools online stores do to track and improve the customer experience.

Thought Leaders

What Business Are You Really In?

If you're passionate about what you do, then chances are high you're not just in it for the money. What drives your business forward?

Thought Leaders

Your Business Rises and Falls on Customer Experience

Focus on the customer, not your own needs.

Marketing

Cultivating an Emotional Connection With Your Customers Is How You Survive Disruption

A new crop of ecommerce startups has redefined personalization.

Growing a Business

7 Data Sources You Should Absolutely Be Plugging into Your CRM

Your CRM is your secret weapon, if you're filling it with the right data.

Thought Leaders

5 Ways You're Wasting Your Customer's Time on the Phone

Every hassle a person has when they call for help poisons how they feel about your company.

Growth Strategies

How Real Estate Companies are Evolving with Modern Consumers?

The primary sales channel used by developers to reach potential buyers was through local real estate agents followed by local marketing

Marketing

6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors

The best way to get more customers is to be introduced by your current customers.

Growing a Business

3 Pillars of Client Retention Every Brand Needs to Implement

Client retention isn't a race, and there isn't a finish line. Instead, build your customer relationships on these three pillars to create a solid foundation for your company to grow on.

Science & Technology

4 Essentials for Building a Well Mannered Customer-Service Chatbot

If your chatbot is aggravating customers, human error is to blame.

Growing a Business

7 Amazing Ways to Build Long-Term Relationships With Your Customers

Repeat business is essential but in the rush of doing everything it's easy to lose customers without even realizing it.

Marketing

Your Customer Service Team Should Be in Every Strategy Meeting

Get the people who know what your customers want and need -- your customer service team -- more involved in company decisions.

Growing a Business

Becoming a Truly Customer-Centric Organization Is Harder (and More Necessary) Than You Think

Your audience doesn't want to be 'sold' anything. So how can you make them want to buy what you're offering?