Customer Relationship Management: Page 5

Data & Recovery

A Customer Data Platform Picks Up Where CRM Leaves Off

At last, there is a way to pull all the data together for deep, actionable, behavioral insights..

Science & Technology

CRM Sales Are Through the Roof. So, Why Aren't Your Sellers Using It? One Big Reason.

The problem with CRM systems is that they aren't built on methodology. They're just a system of record.

Entrepreneurs

Here's Why Entrepreneurs Need to Build Good Relationships at Work

The relations he/she builds over the years often result in fruitful partnerships over the next years of the business.

Growth Strategies

5 Benefits of Customer Relationship Management

A CRM software can streamline your business workflows and enable you to give your customers personalized service

Growth Strategies

CCM: When Customers are the Ringmaster, How Should the Company Act

Ignoring customer care is not an option any more

Leadership

Why We Gave Up a Star Employee to a Top Customer, and Why You Should, Too

Nope, we weren't crazy to let our COO fly the coop, given how 'customer experience' is emerging as a key business differentiator.

Growing a Business

Long-Term Customer Loyalty Starts (or Ends) With Your Earliest Interactions

You've spent years growing your product. Why throw all of that away by ignoring customers once they step through the door?

Thought Leaders

The 'I'm My Own Boss' Myth Humbles Many an Entrepreneur

That misconception does not comport with startup reality. But by adopting the right mindset, you can come to terms with how many bosses you really have.

Science & Technology

4 CRM Hacks Every Entrepreneur Should Be Using

These hacks will help any entrepreneur improve customer service.

Growing a Business

How Ann Taylor and Loft Create Customer Loyalty Through Charitable Efforts

Ann Taylor and Loft build up charities and customer loyalty at the same time -- here's how you can do it, too.

Marketing

Your Customers Have Trust Issues. Here's How to Reassure Them.

In this era of 'fake news,' show customers who you really are: Stay true to yourself. Get personal. Expose your vulnerabilities.

Growth Strategies

5 Powerful Ways to Keep Your Best Customers

Customer loyalty begins with making every customer feel that he or she is indispensable

Growing a Business

You'll Find the Best Leads in That CRM Software Nobody Is Really Using

Quit making introductory offers to strangers and start engaging with past customers happy they did business with you.

Marketing

5 Tips for Quickly Reducing Customer Churn

To increase loyalty, businesses must realize that their relationship with the customer does not end with closing a sale, that's where it actually begins.

Growth Strategies

Four Easy Steps To Harness Customer Trust For Increased Conversions

How potential customers perceive your company and the products and services you offer is what determines whether they will choose you over your competitors.