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How to Ensure Your Customer-Support Staff Doesn't Get Burnt Out
Because customer-facing roles require energy and resilience, the people in these positions should be focusing on self-care.
Ready To Launch
Your Brand Is Not Too Good For That
You should be selling your brand everywhere. After all, that's where the customers are.
The Power of Persuasion: Using Brain Science to Get Users to Act
Here is how to use data for your web design and user experience to get people to buy your product.
Small Business - Big Impact
4 Ways Stock-Market Volatility Affects Every Business
Entrepreneurs and small-business owners need to pay attention to market swings, whether they like it or not.
How to Talk to Your Very First Customers
Creating valuable products requires getting valuable feedback. Who you talk to early on counts for a whole lot.
Belle Beth Cooper
Tweet Them Right: 3 Steps to Increasing Customer Loyalty Via Twitter
A little blue birdie can offer great opportunities to interact with and retain customers.
How to Be a Good Customer
Always remember that when you reach out to customer support, there's a human being on the other end.
4 Customer-Service Mistakes You're Already Making -- and How to Correct Them
Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
Handling the Curveballs of Customer Support
Here are a handful of troublesome scenarios you may come across, and some guidance on how to handle them.
Ready To Launch
Craft Brewers: This Is What Your Customers Want
Knowing who's buying craft beers will help you market to your target audience.
The No. 1 Marketing Strategy Businesses Need to Be Using
Really good marketing begins and ends with your customer.
How to Deal With a Difficult Customer-Service Conversation
By following these conflict resolution techniques, you can get your way out of any tough conversation and find a resolution that works for all parties.
Buying a Business
How to Find, Buy and Turn Around a Fixer-Upper Business
Here's what you need to know if you plan on rehabbing an existing business.
6 Ways to Get a Fanatical Customer Base
Passionate customers are the most critical component of building a brand, but you won't gain followers by sitting on your hands.
This Valentine's Day Discover your True Love in 6 Simple Steps
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