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Filling an Order From Walmart Felt Fantastic, But I Made 3 Mistakes
When you launch a business, it's best to prepare for the best-case scenarios as well.
How to Get Customers to Keep Coming Back
To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
4 Ways to Extend Customer Service Beyond Your 1-800-Number
To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
5 Ways to Put Your Customers First
The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
How Frequently Should You Be Sending Out Your Email Newsletter?
The only way to survive the email-newsletter game is to keep testing until you arrive at the sweet spot that is unique for your business and audience.
Why The Customers Who Don't Convert Are Immensely Important
There's an enormous audience of advocates you may be missing out on.
How Retailers Are Adjusting Their Playbooks to Get Your Cash
Whether it's a short-term strategy such as better-targeted emails, or a long-term bet on delivering better customer service to shoppers, here's how retailers aim to be less focused on price slashing.
The Secret to Winning Customers and Growing Your Business
All of your business strategy should come down winning and keeping customers.
25 Tips for Earning Customer Loyalty
Whatever your business, keeping your customers happy is your real job.
The 5 Things Your Customers Won't Admit About Your Customer Experience
From first contact and customer onboarding to long-term retention, there are plenty of potential fail points to a good customer experience strategy.
Lisa Hoover McGreevy
Why Entrepreneurs Must Research Market Size
Reasonably and thoughtfully estimating an idea's potential market size is a key step to successfully bringing an idea to market.
8 Steps to Approaching Customer Service in the Digital World
By learning to utilize technology you can enhance your company's customer service like never before.
How to Cheer on Your Competitors While Aiming to Win
While you'll never bear hug your competition, don't lose perspective of the important role they play in building your business.
The Psychological Trigger That's Confusing Your Customers
And what you can do about it.
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