News and Articles About Customers

Earn Customer Trust and the Rest Will Follow
Business Circle

Earn Customer Trust and the Rest Will Follow

For entrepreneurs to succeed, customers need to trust in the brand. Here are three tips on building trust from the get-go.
Mike Laven
How to Best Utilize Your Positive Customer Feedback
Business Circle

How to Best Utilize Your Positive Customer Feedback

To thrive in a competitive market, you must understand and highlight your company's strengths.
Chuck Cohn
Creating Customers for Life: 50 Resources on Loyalty, Churn and Customer Retention
Customer Loyalty

Creating Customers for Life: 50 Resources on Loyalty, Churn and Customer Retention

Earning customer loyalty is an uphill battle, but it is always worth the effort.
Gregory Ciotti
Finding a 'Theory of Everything' for Retail
Retail

Finding a 'Theory of Everything' for Retail

Large merchants are plagued by operating in silos. Whether selling online or in a store, they can aim to operate as one company before the customer's eyes.
Peter Sobotta
Delivered by
35 Restaurants Where the Customer Isn't Right
Customer Service

35 Restaurants Where the Customer Isn't Right

Maybe Seinfeld's infamous "soup Nazi" knew a little something about entrepreneurship.
Kate Taylor
3 Steps for Turning Customers Into Investors
Investors

3 Steps for Turning Customers Into Investors

Can't get a bank loan? Customers and community members can be your best investors. Here's how to make that happen.
Michelle Goodman
3 Steps to Happier Customers
Customer Relationship

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Belinda Chan
Delivered by
Start With a Simple Business Plan and Grow It as Needed
Business Plans

Start With a Simple Business Plan and Grow It as Needed

Begin with a lean document that can guide your company's efforts internally. Add to it later on if investors or bankers need more details.
Tim Berry
Delivered by
5 Proven Ways to Create Long-Lasting Customer Relationships
Customer Service

5 Proven Ways to Create Long-Lasting Customer Relationships

There are tools and processes you can incorporate to support your customers every step of the way.
Eric Siu
How to Determine What You Should Charge Customers
Billing

How to Determine What You Should Charge Customers

Ask these five questions to get a better sense of how much you should be charging.
Dorie Clark
Persistence and Planning Is Needed to Reach That 5-Year Milestone
Growing a Business

Persistence and Planning Is Needed to Reach That 5-Year Milestone

With dismal business failure rates, follow these five ways to help your company celebrate half a decade of operation.
Zach Cutler
Passion Alone Is Not Enough to Open a Business
Starting a Business

Passion Alone Is Not Enough to Open a Business

Before you start up, consider all the other functions of running a business, such as dealing with customers and keeping the books.
Doug and Polly White
Spare Me Your Platitudes. Customers Are Tired of Insincere Support.
Customer Service

Spare Me Your Platitudes. Customers Are Tired of Insincere Support.

Does the stat game interfere with businesses growth? It certainly seems like it, especially if you're looking to hack a specific metric up and to the right.
Gregory Ciotti
5 Tips on Building an Epic Customer-Support Team
Customer Service

5 Tips on Building an Epic Customer-Support Team

When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.