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Today's Most Read
7 Million-Dollar Habits of the Super Successful
10 Habits You Should Ditch Now to Bring Productivity to an All-Time High
Why I Don't Want to Have Coffee With You
How to Design the Perfect Logo (Infographic)
The Top Thing Employees Want From Their Bosses, and It's Not a Promotion
News and Articles About Customers
How LinkedIn Has Killed Your Book of Business
There has been a paradigm shift in what is important to protect at companies.
Close Deals Faster With These 5 Steps
The sales process is finding out who the buyer is, what they want to buy, why they want to buy it and what you can do to fulfill that want.
Who Really Runs Your Enterprise?
Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell
3 Ways Your Current Customers Can Help You Acquire New Ones
For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
How I Won My First Big Customer
I went out on a limb and made a commitment no one else would make. That made all the difference in my career.
Grow Your Business
10 Ways for Software Companies to Keep Customers Around
Take these proactive measures to reduce your churn rate.
Why Gmail Fails for Customer Support
Never skimp on that which directly affects customer communications.
How You Market Your Product Depends on Your Competition
Are you customers still doing things the old way, or have they moved on? The early days of handheld calculators provides a good example.
Doug and Polly White
3 Tips for Designing an Invoice That Gets You Paid Promptly
Your invoice is a chance to inform and remind the customer of what you agreed to and that you delivered.
How (and Why) to Pivot From Services to Products
Service businesses have an inherent flaw: they're hard to scale. It's far easier to build and grow a sustainable product business.
Use This Infomercial Secret to Supercharge Your Product Pitch
While often captivating, repetitive, and a bit cheesy, there's a lot any sales professional can learn from infomercials about pitching a product.
Ready to Launch
What Great Brands Know: Commit and Stay Committed
Be as clear about what you will do as what you won't.
Hello? Can You Listen?
Today's shopper wants to be heard, but today's manufacturers have big mouths and little ears.
The Lesson in American Airlines' Smart Pricing Plan for its Exclusive Club
What kind of customers would you rather have? Ones that pay as they go, or those on a subscription?
Growth & Strategy
Starting a Business
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