Getting the first 1,000 customers will not guarantee your success, but it will you give you a chance to get some real-world feedback -- and maybe even pay some bills at the same time.
When you launch a business, it's best to prepare for the best-case scenarios as well.
To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
The only way to survive the email-newsletter game is to keep testing until you arrive at the sweet spot that is unique for your business and audience.
There's an enormous audience of advocates you may be missing out on.
Whether it's a short-term strategy such as better-targeted emails, or a long-term bet on delivering better customer service to shoppers, here's how retailers aim to be less focused on price slashing.
All of your business strategy should come down winning and keeping customers.
Whatever your business, keeping your customers happy is your real job.
From first contact and customer onboarding to long-term retention, there are plenty of potential fail points to a good customer experience strategy.
Reasonably and thoughtfully estimating an idea's potential market size is a key step to successfully bringing an idea to market.
By learning to utilize technology you can enhance your company's customer service like never before.
While you'll never bear hug your competition, don't lose perspective of the important role they play in building your business.
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