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10 Questions to Ask When Collecting Customer Data

10 Questions to Ask When Collecting Customer Data

What business owners need to know about gathering, using and protecting customer information.
Listen Up: How to Respond to Customer Complaints

Listen Up: How to Respond to Customer Complaints

Set up the proper processes to receive feedback in advance for sustained positive outcomes.
Are You Ready for the Age of the Customer?

Are You Ready for the Age of the Customer?

After thousands of years, the marketplace has experienced a tectonic shift.
Look Out Startups, 2014 is About Results, Not Buzz

Look Out Startups, 2014 is About Results, Not Buzz

Companies may have been able to get ahead before with cool ideas -- but not anymore.
The One Thing Your Startup Really Needs to Succeed

The One Thing Your Startup Really Needs to Succeed

It's not a business plan, or even a killer idea. Can you guess what it is?
Why Stellar Customer Service Is Key to Building Your Online Brand

Why Stellar Customer Service Is Key to Building Your Online Brand

If you and your employees truly believe the customer is always right, you can build one heck of a successful brand using social media.
How to Make the Most of Your Brand's Social Media Content

How to Make the Most of Your Brand's Social Media Content

Your followers are looking for content that is helpful or entertaining. Here's how to offer them something they can use, love and share with their friends.
Let Beyonce Be Your Guide and Other Must-Read Business Tips

Let Beyonce Be Your Guide and Other Must-Read Business Tips

A look at the importance of personally connecting with customers, why perfection is better than originality and more advice for business owners.
Twitter Shows the Value in Listening to Customers

Twitter Shows the Value in Listening to Customers

Twitter sparked a firestorm when its changed its block-user features. Then, it did something few companies do nowadays.
Finding Growth By Changing Your Mindset

Finding Growth By Changing Your Mindset

No one wins with traditional marketing. With the right mindset and approach, you too can hack your business's growth.
5 Ways to Make Your Coupons Stand Out From the Pack

5 Ways to Make Your Coupons Stand Out From the Pack

People still love coupons, but these days it's increasingly hard to stand out with your offer. Here are fives ways to get customers to take notice of your brand and start buying.
How to Design Your Way into Customers' Hearts

How to Design Your Way into Customers' Hearts

Lessons from a landscape architecture firm on how to build a brand that's mindful of the customer experience.
5 Ways to Keep Customers Knocking on Your Door For More

5 Ways to Keep Customers Knocking on Your Door For More

Two investment bankers turned jewelry retailers offer five lessons on how to build customer loyalty for your retail business.
9 Ways to Beat the Competition By Selling Less

9 Ways to Beat the Competition By Selling Less

Prospective customers can spot old-school sales tactics from a mile away. Here are nine ways to stand out from your competition by being less of a salesperson.
The Secret to Selling Your Brand With One Sentence

The Secret to Selling Your Brand With One Sentence

Here are three ways to craft the perfect one-liner that tells customers everything they need to know about your brand.
SoulCycle's Secret to Turning Customers into Die-Hard Fans

SoulCycle's Secret to Turning Customers into Die-Hard Fans

It's possible to build a cult-like following for your brand. Here's how.
10 Commandments of Retail Sales

10 Commandments of Retail Sales

Follow these ten simple rules and you'll close more sales almost immediately.
Chobani's Secret to Making Customers Feel Like Family

Chobani's Secret to Making Customers Feel Like Family

Branding your business starts from the inside out. Here are four ways to build a brand your customers will love.
The Secret to Making Customers Passionate About Your Brand

The Secret to Making Customers Passionate About Your Brand

Customer engagement doesn't happen overnight, but there are certain steps you can take to ensure you're cultivating a meaningful connection with buyers.
How to Make The Most of This Year's Ultra-Short Holiday Shopping Season

How to Make The Most of This Year's Ultra-Short Holiday Shopping Season

With Thanksgiving falling so late in November, there are fewer precious shopping days this year. For retailers, this means having to be extra creative to get customers through the door.
6 Ways to Take The Chill Out of Cold Calling

6 Ways to Take The Chill Out of Cold Calling

It's nearly impossible to avoid cold calling, especially when you're just starting out. Here are six ways to make the most of each call and score more sales.
Why The Competition Isn't Your Business Enemy

Why The Competition Isn't Your Business Enemy

In business, people often believe you need an enemy to beat, but there are better places to focus your energy to grow your business.
The Secret to Closing More Sales: Talk Less

The Secret to Closing More Sales: Talk Less

Most sales people do way too much talking. Here are seven ways to talk less and get more from customers.
5 Ways to Close The Sale With Indecisive Customers

5 Ways to Close The Sale With Indecisive Customers

Not all of your customers will be ready to buy the first time you meet them. Here's how to turn prospective buyers into loyal customers.
4 Contacts You Need In Your Network Now

4 Contacts You Need In Your Network Now

Being strategic about who is in your network can speed your way to success. Here are four key groups to keep in mind.

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