Customers

10 Questions to Ask When Collecting Customer Data
News and trends

10 Questions to Ask When Collecting Customer Data

What business owners need to know about gathering, using and protecting customer information.
Kim Lachance Shandrow
The Most Important Piece of a Marketing Plan Is Your Targeted Customer
Marketing

The Most Important Piece of a Marketing Plan Is Your Targeted Customer

Knowing and anticipating the wants and needs of your customers shapes all the other elements of your plan.
Jim Joseph
Evaluating the Merits of Building Negotiating Into Your Prices
Pricing

Evaluating the Merits of Building Negotiating Into Your Prices

The "one price fits all" philosophy does not work in all industries and under all circumstances.
Doug and Polly White
Reject the Tinder Approach to Sales and Your Business Will Thrive Happily Ever After
Customer Engagement

Reject the Tinder Approach to Sales and Your Business Will Thrive Happily Ever After

Sales can be one fling after another but a long-term relationship is far more satisfying.
Falon Fatemi
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Customer Service

7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)

Customer service that goes above the norm is a necessity. Here's how to get it right.
How LinkedIn Has Killed Your Book of Business
Linkedin

How LinkedIn Has Killed Your Book of Business

There has been a paradigm shift in what is important to protect at companies.
Issamar Ginzberg
Close Deals Faster With These 5 Steps
Sales

Close Deals Faster With These 5 Steps

The sales process is finding out who the buyer is, what they want to buy, why they want to buy it and what you can do to fulfill that want.
Grant Cardone
Who Really Runs Your Enterprise?
Customers

Who Really Runs Your Enterprise?

Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell
3 Ways Your Current Customers Can Help You Acquire New Ones
Finding Customers

3 Ways Your Current Customers Can Help You Acquire New Ones

For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
Aaron Goodin
How I Won My First Big Customer
Success

How I Won My First Big Customer

I went out on a limb and made a commitment no one else would make. That made all the difference in my career.
Steve Tobak
Grow Your Business

10 Ways for Software Companies to Keep Customers Around

Take these proactive measures to reduce your churn rate.
Ron Yekutiel
Why Gmail Fails for Customer Support
Customer Support

Why Gmail Fails for Customer Support

Never skimp on that which directly affects customer communications.
Gregory Ciotti
How You Market Your Product Depends on Your Competition
Marketing

How You Market Your Product Depends on Your Competition

Are you customers still doing things the old way, or have they moved on? The early days of handheld calculators provides a good example.
Doug and Polly White