Customers: Page 4

Science & Technology

5 Strategies to Protect Your Company's Customer Service from AI Pitfalls

While AI offers great potential for improving customer service, it's essential to navigate its challenges with caution. By following these strategies, businesses can harness the power of AI effectively and safely.

Growing a Business

Silent Signals — How Top Sellers Anticipate Customer Needs

Now, more than ever, buying decisions made by customers and prospects involve multiple people. To understand what's on the minds of your customers, you need to track the activities of several types of buying influencers.

Growing a Business

Setting a New Standard for Customer Service

In this episode, hear how Ben and Jenny McAvoy, owners of Insectek Pest Solutions, prioritize communication and put customers at ease in the face of stressful pest encounters.

Business Plans

5 Essential Elements of Your Industry Trends Plan

What you need to include in the market analysis section of your business plan.

Business Plans

Who Is Your Ideal Customer? 4 Questions to Ask Yourself.

Uncovering your target audience's wants and needs can set your business apart.

Growing a Business

How Reviewers Can Help Local Businesses Thrive

In this episode, Gwyn C., a Yelp Elite reviewer, reveals an insider's perspective on how she writes online reviews and provides examples about how small businesses can leverage customer feedback.

Leadership

Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now

If you're taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making unnecessary detours along the way.

Marketing

How to Use Predictive Analytics for Improved Marketing and Customer Satisfaction

For any business, predictive analytics paves the way for personalized interactions that drive meaningful engagement at every stage.

Growing a Business

Beware The Customer Cliff of Dissatisfaction — or Prepare to Lose Customers Fast

The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here's how to identify it and fix this problem wherever it may occur.

Growing a Business

Building a Tight-Knit Community as a Small Business

The owners of The Little Giant Muay Thai revolve their business around building a community, helping them rank #3 in Fitness & Instruction our America's Favorite Mom & Pop Shops List.

Fundraising

The Opportunities We Unlock As Solopreneurs

In this episode, Angela Shen, owner and founder of Savor the Wild Tours, discusses starting a new business and changing her approach after selling her first business, Savor Seattle.

Leadership

10 Expert Principles For Designing Better Customer Service Satisfaction Surveys

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here's a 10-point consultation that will help you do exactly that through improved customer survey design and proper deployment and follow-up practice.

Science & Technology

How to Use AI to Drive Growth and Improve Customer Interactions

Artificial intelligence has a transformative impact on the customer experience. Here's how organizations can harness AI to enhance customer interactions and drive growth in their industry.

Leadership

Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal

Empathy can be learned, and these three empathy essentials are a great place to start.

Branding

Why Brands are Becoming the New Badges of Belief and Belonging

Brands have a responsibility that shouldn't be taken lightly. They can make the world a better place, one brand at a time.