Customers: Page 9
Why Customer Confidence Always Comes First
Using the recent banking crisis as the leading example, we should all step back and remember that customer confidence is the first and foremost thing that matters to us. How we do what we do comes secondary.
How Adela's Country Eatery Makes Big Waves and Yelp's Top 100 Places to Eat
Located in a strip mall in Oahu, Hawaii, Adela's Country Eatery has grown a name for itself beyond its small takeout counter, winning the #5 spot on Yelp's Top 100 Places to Eat.
Revolutionize Your Market Research: How to Use Real-Time Feedback with This Focus Group Style
Focus groups are an excellent means of data collection for business analysis. Here's a guide on how to level them up and get quicker results.
Digital Transformation Is a Must. Here's How the Voice of the Customer Should Help Drive It.
Digital transformation will help your organization survive, but to get it, you need to listen.
4 Ways to Provide Excellent Customer Service
Providing excellent customer service is critical for any business that wants to succeed. Here are a few tips on how to build your business with customer service at the center.
3 Surefire Ways to Extend Your Customer's Shopping Experience
When customers feel entertained, they stick around longer and spend time discovering more products and spending more cash.
4 Essential Questions Your Market Research Should Always Answer
Do you truly understand your market?
3 Ways to Authentically Brand Yourself as Customer Friendly
Three strategies to improve your customer experience and create a brand of CX excellence
7 Surefire Ways to Turn Your Low Customer Retention Rates Around
Customer loyalty is key to building a thriving business.
Why Do Your Customers Really Buy from You?
As a customer-conscious business, it is essential to sell the hole, not the drill.
How to Tell Your Bullying Client to Politely (and Professionally) Get Lost
Succumbing to a client's unreasonable demands and tantrums is an easy mistake for business owners to make.
The Biggest Small Business Lessons Learned From Owners and Reviewers
Behind the Review celebrates 100 episodes of small business experience, talking about everything from review response to great customer service, to hiring and firing employees.
Partners Over Partnerships: How Authentic Customer Lifetime Value Can Drive Growth
Customers have many options to choose from, and they don't buy from you just because you want them to — your motives really attract them.
Jamie & Kayla Giovinazzo of EAT CLEAN BRO on Creating a Meal Prep Business
Interview with owners of Eat Clean Bro Jamie & Kayla Giovinazzo about prioritizing every customer, the business of healthy food, and building a culture with clear communication.
How Dogpatch Games Wrote the Rulebook for Tabletop Gaming Customer Service
In this episode, hear how Shannon Newton used customer service and event planning to turn Dogpatch Games into a community staple — and more than a board game store.