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Become A Business Diplomat

Use these 8 tactful strategies to diffuse difficult people or situations.

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This story appears in the May 1997 issue of Business Start-Ups magazine.

Use these 8 tactful strageties to diffuse difficult people or situations.

Some people you meet in business are a pain in the neck. Like the unyielding client who demands that his project be completed overnight, but lets your bill go unpaid for 90 days. Or the vendor who promises immediate door-to-door delivery and shows up three days later. Or your star salesperson who's terrific with customers--when she's not fighting with her boyfriend.

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