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Language Lessons

How to turn your employees from whiners to winners.

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This story appears in the May 1998 issue of Entrepreneur. Subscribe »

Loren Gruner's employees were communicating, all right. The problem was with what they were saying. They were questioning the system instead of being proactive and suggesting solutions to problems, explains the president of Integral Results Inc., a 20-person San Francisco computer systems consulting firm.

Behind the muttering was potential trouble. "Company morale was down," says Gruner. "The employees weren't [feeling] positive about where they were working."

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