Cut Costs, Spur Growth and Rejuvenate the Customer Experience Through Digital Transformation
Implementers can enhance customer experiences in the wake of the Covid-19 pandemic.
After a year since the pandemic's beginning, digital transformation (DX) strategies continue to appear near the top of organizations' priority lists, with 92% of PTC’s State of Industrial Digital Transformation manufacturing respondents at various stages of their respective digital journeys. Even with some having yet to implement DX into a production environment, it’s on their radar.
The pandemic didn’t necessarily introduce companies to DX. However, it rapidly accelerated the importance of digital projects seemingly overnight, as 69% of companies' board of directors say the effects of Covid-19 have accelerated digital business initiatives. The inability to interact in person and the disruption to business continuity triumphed other top-of-list strategic pain points, as mindsets shifted from "Adopt DX at my own pace," to "How do I implement DX in today?"
Continue reading this article - and everything on Entrepreneur!
We make some of our best content available to Entrepreneur subscribers only. Become a subscriber for just $5 to get an ad-free experience, exclusive access to premium content like this, and unlock special discounts.
Entrepreneur Editors' Picks
How Millionaires Prepare for a Recession, According to a Former Wall Street Trader
5 Self-Care Habits of Every Successful Entrepreneur
Listen Closely to What People Ask You. That's Where to Find Your Hidden Power.
Gen Z Customers Want More. This 3-Step Strategy Will Help Your Company Give It to Them.
This Founder Was Madly Pulling a Pandemic Pivot When...the FBI Showed Up at Her Door With Guns, Seized Her Money and Told Her Husband He Was the Target of a Criminal Investigation
Take Customer Service to the Next Level With These Service-Based Franchises
Define Your Short-Term Goals With These 3 Components for Long-Term Success