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Cut Costs, Spur Growth and Rejuvenate the Customer Experience Through Digital Transformation

Implementers can enhance customer experiences in the wake of the Covid-19 pandemic.

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After a year since the pandemic's beginning, (DX) strategies continue to appear near the top of organizations' priority lists, with 92% of PTC’s State of Industrial Digital Transformation manufacturing respondents at various stages of their respective digital journeys. Even with some having yet to implement DX into a production environment, it’s on their radar.

The pandemic didn’t necessarily introduce companies to DX. However, it rapidly accelerated the importance of digital projects seemingly overnight, as 69% of companies' board of directors say the effects of Covid-19 have accelerated digital initiatives. The inability to interact in person and the disruption to business continuity triumphed other top-of-list strategic pain points, as mindsets shifted from "Adopt DX at my own pace," to "How do I implement DX in today?"

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