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The Power of X

Is your company designed for optimal efficiency?

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This story appears in the May 2002 issue of Entrepreneur. Subscribe »

James Champy and co-author Michael Hammer started a revolution with the 1993 bestseller Reengineering the Corporation (HarperBusiness). Champy, now head of Perot Systems' consulting unit, is at it again with X-Engineering the Corporation (Warner Business Books, $25.95). His work is once again aimed at business processes, but this time he focuses on using information technology to improve them.

X-engineering goes beyond setting up a Web site. Champy talks about fully integrating the cyberworld into sales, procurement, hiring, customer service, supplier relations and more. Instead of just taking product orders online, an X-engineered company would have information about customer orders electronically flow to warehouses and assembly operations, as well as those of its suppliers and even its suppliers' suppliers. Champy also recommends standardizing software and other technologies to make processes from checking credit to filling out shipping forms as efficient as possible.

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