Entrepreneur Plus - Short White
For Subscribers

5 Best Customer Service Ideas Don't do business without them.

By Mark Henricks

Opinions expressed by Entrepreneur contributors are their own.

You know the stories: There's the legendary tale of aNordstrom clerk who refunded the price of a customer's tires,even though Nordstrom doesn't sell tires. And who could forgetthe one about a Midwest Express employee who lent his own suit to apassenger whose luggage had been lost?

Reserved for world-class companies, these stories tell of theloyalty-boosting customer service most entrepreneurs would killfor. The problem? Most entrepreneurs don't have the foggiestidea how to provide this kind of service. In the words of JayGoltz, 42, founder and president of Artists Frame Service inChicago, and author of The Street Smart Entrepreneur (AddicusBooks), "You read books, go to seminars, hear speakers talkabout great customer service, but it doesn't alwayswork."

Memorial Day Sale - Save 20%! Unlock this premium article & so much more with Entrepreneur+

Join the internet’s leading entrepreneur community with our Memorial Day sale! With your subscription, you'll get:

  • Digestible insight on how to be a better entrepreneur and leader
  • Lessons for starting and growing a business from our expert network of CEOs and founders
  • Meaningful content to help you make sharper decisions
  • Business and life hacks to help you stay ahead of the curve

Use code SAVE20 at checkout.

Editor's Pick

A Leader's Most Powerful Tool Is Executive Capital. Here's What It Is — and How to Earn It.
Lock
One Man's Casual Side Hustle Became an International Phenomenon — And It's on Track to See $15 Million in Revenue This Year
Lock
3 Reasons to Keep Posting on LinkedIn, Even If Nobody Is Engaging With You
Why a Strong Chief Financial Officer Is Crucial for Your Franchise — and What to Look for When Hiring One

Related Topics

Business News

The World's Richest Man Just Surpassed a $200 Billion Fortune

Bernard Arnault is just the third man in history to reach this landmark.

Growing a Business

The Best Way to Run a Business Meeting

All too often, meetings run longer than they should and fail to keep attendees engaged. Here's how to run a meeting the right way.

Fundraising

Working Remote? These Are the Biggest Dos and Don'ts of Video Conferencing

As more and more businesses go remote, these are ways to be more effective and efficient on conference calls.

Business News

The Virgin Islands Want to Serve Elon Musk a Subpoena, But They Can't Find Him

Government officials would like to talk to Tesla's owner as part of an investigation into the Jeffrey Epstein case.

Starting a Business

5 Tips For Launching a Business While Keeping Your Day Job

Launching a business while holding down a 9-to-5 is no small feat. It's a common path for aspiring entrepreneurs, but it's not without its challenges.

Business News

Bankrupt Wine Company Owes Millions In Bottles, Customers Left Wondering What Went Wrong and Where the Wine Went

Underground Cellar aimed to revolutionize how wine enthusiasts purchased and stored wine. However, the company's abrupt shutdown has customers seething with questions — and anger — about millions of dollars owed in wine.