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Language Lessons

How to turn your employees from whiners to winners.

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This story appears in the May 1998 issue of Entrepreneur. Subscribe »

Loren Gruner's employees were communicating, all right. Theproblem was with what they were saying. They were questioning thesystem instead of being proactive and suggesting solutions toproblems, explains the president of Integral Results Inc., a20-person computer systems firm.

Behind the muttering was potential trouble. "Company moralewas down," says Gruner. "The employees weren't[feeling] positive about where they were working."

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