Objective Edge

Office ombuds help smooth conflicts--without litigation.

By Mark Henricks • Aug 1, 2006

Opinions expressed by Entrepreneur contributors are their own.

When Israela Brill-Cass couldn't decide whether or how tolet a troublesome employee go, the attorney and executive directorof Boston Law Collaborative LLC called in Dina Beach Lynch. Actingas an ombuds, Beach Lynch helped the 10-person Boston firm navigatethe process in a way that left everyone as satisfied aspossible.

"It was a very difficult time for us," saysBrill-Cass, 37. "But with a lot of guidance and support fromDina, we realized that the good of the group was atstake."

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