apologies
The 5 Secrets of a Validating Apology
Effective leaders encourage vulnerability and promote the use of validating apologies to resolve issues with and among their team members and to preserve their brand and reputation.
It's Time for Women to Stop Apologizing So Much
Save your 'sorries' for a rainy day.
The Delicate Art of Gracefully Recovering From a Verbal Blunder
Knowing how to walk it back when the tongue slips is key to avoiding the worst consequences to career and reputation.
The 5 Worst Marketing Fails of 2015
From sickeningly sexist ads to a QR code that accidentally directs to a porn site, here are the gnarliest marketing sins of the year.
3 Reasons Why Apologizing Hurts Your Business
Hey entrepreneurs and business people, stop saying you're sorry so much.
Here We Go Again: Comcast Changes Another Customer's Name to Something Super Offensive.
If you don't offend enough the first time, try, try again.
How to Spin a Bad Online Review
Don't let a negative customer experience define your company's brand. Here's how to fix things.
Seeking Truce With Drag Community, Facebook Will Amend Its 'Real-Name' Policy
After hundreds of accounts were suspended for the use of drag names like Sister Roma and Lil Miss Hot Mess, Facebook said it was rethinking certain policies.
3 Simple Ways to Avoid a Business Faux Pas
Sticky social situations can unglue the surest business deal. Here's how to make sure they don't.
Turning an Oops Into an Opportunity
When a company errs, a superior response from its customer-response team can win over the aggrieved party.