Thought Leaders
The 5 Secrets of a Validating Apology
Effective leaders encourage vulnerability and promote the use of validating apologies to resolve issues with and among their team members and to preserve their brand and reputation.
apologies
Building a Business
3 Reasons Why Apologizing Hurts Your Business
Hey entrepreneurs and business people, stop saying you're sorry so much.
By Gene Marks
Business News
Here We Go Again: Comcast Changes Another Customer’s Name to Something Super Offensive.
If you don't offend enough the first time, try, try again.
Marketing
How to Spin a Bad Online Review
Don't let a negative customer experience define your company's brand. Here's how to fix things.
Online Presence
Seeking Truce With Drag Community, Facebook Will Amend Its ‘Real-Name’ Policy
After hundreds of accounts were suspended for the use of drag names like Sister Roma and Lil Miss Hot Mess, Facebook said it was rethinking certain policies.
By Geoff Weiss
Thought Leaders
3 Simple Ways to Avoid a Business Faux Pas
Sticky social situations can unglue the surest business deal. Here's how to make sure they don't.
By Debra Kaye
Building a Business
Turning an Oops Into an Opportunity
When a company errs, a superior response from its customer-response team can win over the aggrieved party.
By Chip R. Bell