apologies

3 Reasons Why Apologizing Hurts Your Business

Hey entrepreneurs and business people, stop saying you're sorry so much.

Gene Marks

· 6 min read

How to Spin a Bad Online Review

Don't let a negative customer experience define your company's brand. Here's how to fix things.

Gabriel Bristol

· 5 min read

Seeking Truce With Drag Community, Facebook Will Amend Its 'Real-Name' Policy

After hundreds of accounts were suspended for the use of drag names like Sister Roma and Lil Miss Hot Mess, Facebook said it was rethinking certain policies.

Geoff Weiss

· 2 min read

3 Simple Ways to Avoid a Business Faux Pas

Sticky social situations can unglue the surest business deal. Here's how to make sure they don't.

Debra Kaye

· 5 min read

Turning an Oops Into an Opportunity

When a company errs, a superior response from its customer-response team can win over the aggrieved party.

Chip R. Bell

· 6 min read