apologies

Leadership

The 5 Secrets of a Validating Apology

Effective leaders encourage vulnerability and promote the use of validating apologies to resolve issues with and among their team members and to preserve their brand and reputation.

Thought Leaders

It's Time for Women to Stop Apologizing So Much

Save your 'sorries' for a rainy day.

Leadership

The Delicate Art of Gracefully Recovering From a Verbal Blunder

Knowing how to walk it back when the tongue slips is key to avoiding the worst consequences to career and reputation.

Marketing

The 5 Worst Marketing Fails of 2015

From sickeningly sexist ads to a QR code that accidentally directs to a porn site, here are the gnarliest marketing sins of the year.

Growing a Business

3 Reasons Why Apologizing Hurts Your Business

Hey entrepreneurs and business people, stop saying you're sorry so much.

Business News

Here We Go Again: Comcast Changes Another Customer's Name to Something Super Offensive.

If you don't offend enough the first time, try, try again.

Marketing

How to Spin a Bad Online Review

Don't let a negative customer experience define your company's brand. Here's how to fix things.

Social Media

Seeking Truce With Drag Community, Facebook Will Amend Its 'Real-Name' Policy

After hundreds of accounts were suspended for the use of drag names like Sister Roma and Lil Miss Hot Mess, Facebook said it was rethinking certain policies.

Leadership

3 Simple Ways to Avoid a Business Faux Pas

Sticky social situations can unglue the surest business deal. Here's how to make sure they don't.

Growing a Business

Turning an Oops Into an Opportunity

When a company errs, a superior response from its customer-response team can win over the aggrieved party.