bad publicity

What to Do When You Wake Up to a PR Crisis
Crisis Management

What to Do When You Wake Up to a PR Crisis

Unfortunately, the old saying that 'all press is good press' is wrong. But you can survive.
Cheryl Snapp Conner | 7 min read
Is That Memo Worth Sending? These 5 Leaked Memos Will Make You Reconsider.

Is That Memo Worth Sending? These 5 Leaked Memos Will Make You Reconsider.

Before hitting 'send,' consider the ramifications if that memo is seen by outside eyes.
Anna Johansson | 5 min read
What If, One Day, You Honestly Portrayed the 'Dark' Side of Building Your Company?

What If, One Day, You Honestly Portrayed the 'Dark' Side of Building Your Company?

Supermodels are posting images of themselves sans makeup; they're displaying their stretch marks. Maybe you should do the same when hard times hit your company.
Hope Horner | 7 min read
A Tiny College Offers PR Crisis Lesson Businesses Should Study

A Tiny College Offers PR Crisis Lesson Businesses Should Study

When Shimer College was ranked one of the worst colleges in America, it trusted its loyalists to make its case. The strategy has worked well.
Scott Willyerd | 3 min read
Comcast Accidentally Changes Customer Name to Asshole Brown

Comcast Accidentally Changes Customer Name to Asshole Brown

The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
Carly Okyle | 3 min read

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What the Uber Snafu Teaches About Avoiding Inappropriate Public Statements
Business Etiquette

What the Uber Snafu Teaches About Avoiding Inappropriate Public Statements

Steer clear of unsuitable business remarks and blunders that will ricochet well beyond a private gathering.
Carm Lyman | 3 min read