A Tiny College Offers PR Crisis Lesson Businesses Should Study
When Shimer College was ranked one of the worst colleges in America, it trusted its loyalists to make its case. The strategy has worked well.
Comcast Accidentally Changes Customer Name to Asshole Brown
The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
What the Uber Snafu Teaches About Avoiding Inappropriate Public Statements
Steer clear of unsuitable business remarks and blunders that will ricochet well beyond a private gathering.