Negative Online COmment

Growing a Business

Bad Yelp Review? It Could Be the Weather.

Research shows a strong correlation between bad weather and unhappy customer reviews.

Science & Technology

How to Find Out Who's Talking About You Online

Get ahead of the commentary with these simple tips.

Marketing

3 Lessons Entrepreneurs Can Take from Hollywood's War on Rotten Tomatoes

No matter how established your company might be, criticism still stings. Instead of plugging your ears and tuning out critics, use reviews as a direct pipeline for feedback.

Social Media

When a Client Rips You on Social Media, Respond Like Kathy Griffin's Attorney

The epitome of professionalism is keeping your composure when an irate customer is bad mouthing you in public.

Growing a Business

3 Ways to Turn a Startup's Bad Professional Review Around

Bad reviews often arise because a company attempts to run before it can walk. So, if this is you, don't "run" just yet.

Business News

Silence Instagram Trolls With Keyword Filters

All users can now blacklist specific words and phrases to ensure they will not appear in comments.

Social Media

How a Twitter Troll Was Revealed to Be a 13-Year-Old Boy (Who's Now Totally Grounded)

Most trolls are anonymous. This one stepped out of the shadow... to apologize.

Marketing

Why Big Businesses Must Proactively Manage Their Online Reputations

Here's a hint: The reasons are the same for small companies, but the stakes are much higher.

Social Media

Twitter Offers New Filter, Cracks Down on Abuse

Twitter has expanded their definition of what counts as a threat.

Leadership

How to Deal With Office Politics

Does someone go out of their way to make your life hell? Here's how to deal with them

Social Media

Your Reactions to Forever 21's Controversial T-Shirt

We asked, and you answered.

Business News

Why Facebook 'Dislikes' Can Be Good for Business

There's no such thing as bad press, or a bad Facebook reaction.

Social Media

7 Ways to Soothe a Customer Complaining Online

Customers can complain anonymously but you have to respond publicly. Be nice and patient.