Negative Online COmment
Responsiveness
How to Find Out Who's Talking About You Online
Get ahead of the commentary with these simple tips.
More From This Topic
Instagram
Silence Instagram Trolls With Keyword Filters
All users can now blacklist specific words and phrases to ensure they will not appear in comments.
Social Media
How a Twitter Troll Was Revealed to Be a 13-Year-Old Boy (Who's Now Totally Grounded)
Most trolls are anonymous. This one stepped out of the shadow... to apologize.
Reputation Management
Why Big Businesses Must Proactively Manage Their Online Reputations
Here's a hint: The reasons are the same for small companies, but the stakes are much higher.
Social Media
Twitter Offers New Filter, Cracks Down on Abuse
Twitter has expanded their definition of what counts as a threat.
Facebook
Why Facebook 'Dislikes' Can Be Good for Business
There's no such thing as bad press, or a bad Facebook reaction.
Customer Complaints
7 Ways to Soothe a Customer Complaining Online
Customers can complain anonymously but you have to respond publicly. Be nice and patient.
