Business Operations & Logistics
How Brands Deal With Online Haters, Trolls and Cancel Culture
Three ways to avoid getting canceled.
Negative Online COmment
Online Presence
When a Client Rips You on Social Media, Respond Like Kathy Griffin’s Attorney
The epitome of professionalism is keeping your composure when an irate customer is bad mouthing you in public.
By Gene Marks
Building a Business
3 Ways to Turn a Startup’s Bad Professional Review Around
Bad reviews often arise because a company attempts to run before it can walk. So, if this is you, don't "run" just yet.
Business News
Silence Instagram Trolls With Keyword Filters
All users can now blacklist specific words and phrases to ensure they will not appear in comments.
Online Presence
How a Twitter Troll Was Revealed to Be a 13-Year-Old Boy (Who’s Now Totally Grounded)
Most trolls are anonymous. This one stepped out of the shadow... to apologize.
By Jason Feifer
Marketing
Why Big Businesses Must Proactively Manage Their Online Reputations
Here's a hint: The reasons are the same for small companies, but the stakes are much higher.
Online Presence
Twitter Offers New Filter, Cracks Down on Abuse
Twitter has expanded their definition of what counts as a threat.
Online Presence
Your Reactions to Forever 21’s Controversial T-Shirt
We asked, and you answered.
By Carly Okyle
Building a Business
Why Facebook ‘Dislikes’ Can Be Good for Business
There's no such thing as bad press, or a bad Facebook reaction.
Online Presence
7 Ways to Soothe a Customer Complaining Online
Customers can complain anonymously but you have to respond publicly. Be nice and patient.
By John McAdam