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Negative Online COmment

How to Find Out Who's Talking About You Online
Responsiveness

How to Find Out Who's Talking About You Online

Get ahead of the commentary with these simple tips.
Neil Patel | 2 min read
3 Lessons Entrepreneurs Can Take from Hollywood's War on Rotten Tomatoes

3 Lessons Entrepreneurs Can Take from Hollywood's War on Rotten Tomatoes

No matter how established your company might be, criticism still stings. Instead of plugging your ears and tuning out critics, use reviews as a direct pipeline for feedback.
Jay Baer | 7 min read
When a Client Rips You on Social Media, Respond Like Kathy Griffin's Attorney

When a Client Rips You on Social Media, Respond Like Kathy Griffin's Attorney

The epitome of professionalism is keeping your composure when an irate customer is bad mouthing you in public.
Gene Marks | 4 min read
5 Surefire Ways to Improve Your Site's Online Reviews

5 Surefire Ways to Improve Your Site's Online Reviews

Having negative online reviews about your site is not the same as having 'bad' reviews. This writer explains the difference.
Toby Nwazor | 5 min read
3 Ways to Turn a Startup's Bad Professional Review Around

3 Ways to Turn a Startup's Bad Professional Review Around

Bad reviews often arise because a company attempts to run before it can walk. So, if this is you, don't "run" just yet.
George Chilton | 5 min read

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Silence Instagram Trolls With Keyword Filters
Instagram

Silence Instagram Trolls With Keyword Filters

All users can now blacklist specific words and phrases to ensure they will not appear in comments.
Stephanie Mlot | 2 min read
How a Twitter Troll Was Revealed to Be a 13-Year-Old Boy (Who's Now Totally Grounded)
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How a Twitter Troll Was Revealed to Be a 13-Year-Old Boy (Who's Now Totally Grounded)

Most trolls are anonymous. This one stepped out of the shadow... to apologize.
Jason Feifer | 7 min read
Why Big Businesses Must Proactively Manage Their Online Reputations
Reputation Management

Why Big Businesses Must Proactively Manage Their Online Reputations

Here's a hint: The reasons are the same for small companies, but the stakes are much higher.
Nathan Sinnott | 8 min read
Twitter Offers New Filter, Cracks Down on Abuse
Social Media

Twitter Offers New Filter, Cracks Down on Abuse

Twitter has expanded their definition of what counts as a threat.
Nathan Sinnott | 3 min read
Your Reactions to Forever 21's Controversial T-Shirt
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Your Reactions to Forever 21's Controversial T-Shirt

We asked, and you answered.
Carly Okyle | 4 min read
Why Facebook 'Dislikes' Can Be Good for Business
Facebook

Why Facebook 'Dislikes' Can Be Good for Business

There's no such thing as bad press, or a bad Facebook reaction.
Michelle Castillo | 4 min read
7 Ways to Soothe a Customer Complaining Online
Customer Complaints

7 Ways to Soothe a Customer Complaining Online

Customers can complain anonymously but you have to respond publicly. Be nice and patient.
John McAdam | 3 min read