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Negative Online COmment

Responsiveness

How to Find Out Who's Talking About You Online

Get ahead of the commentary with these simple tips.

3 Lessons Entrepreneurs Can Take from Hollywood's War on Rotten Tomatoes

No matter how established your company might be, criticism still stings. Instead of plugging your ears and tuning out critics, use reviews as a direct pipeline for feedback.

When a Client Rips You on Social Media, Respond Like Kathy Griffin's Attorney

The epitome of professionalism is keeping your composure when an irate customer is bad mouthing you in public.

5 Surefire Ways to Improve Your Site's Online Reviews

Having negative online reviews about your site is not the same as having 'bad' reviews. This writer explains the difference.

3 Ways to Turn a Startup's Bad Professional Review Around

Bad reviews often arise because a company attempts to run before it can walk. So, if this is you, don't "run" just yet.

More From This Topic

Instagram

Silence Instagram Trolls With Keyword Filters

All users can now blacklist specific words and phrases to ensure they will not appear in comments.
Social Media

How a Twitter Troll Was Revealed to Be a 13-Year-Old Boy (Who's Now Totally Grounded)

Most trolls are anonymous. This one stepped out of the shadow... to apologize.
Reputation Management

Why Big Businesses Must Proactively Manage Their Online Reputations

Here's a hint: The reasons are the same for small companies, but the stakes are much higher.
Social Media

Twitter Offers New Filter, Cracks Down on Abuse

Twitter has expanded their definition of what counts as a threat.
Facebook

Why Facebook 'Dislikes' Can Be Good for Business

There's no such thing as bad press, or a bad Facebook reaction.
Customer Complaints

7 Ways to Soothe a Customer Complaining Online

Customers can complain anonymously but you have to respond publicly. Be nice and patient.