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Negative Online COmment
No matter how established your company might be, criticism still stings. Instead of plugging your ears and tuning out critics, use reviews as a direct pipeline for feedback.
The epitome of professionalism is keeping your composure when an irate customer is bad mouthing you in public.
Bad reviews often arise because a company attempts to run before it can walk. So, if this is you, don't "run" just yet.
Most trolls are anonymous. This one stepped out of the shadow... to apologize.
We asked, and you answered.