Negative Online COmment

When a Client Rips You on Social Media, Respond Like Kathy Griffin's Attorney

The epitome of professionalism is keeping your composure when an irate customer is bad mouthing you in public.

Gene Marks

· 4 min read

3 Ways to Turn a Startup's Bad Professional Review Around

Bad reviews often arise because a company attempts to run before it can walk. So, if this is you, don't "run" just yet.

George Chilton

· 5 min read

Silence Instagram Trolls With Keyword Filters

All users can now blacklist specific words and phrases to ensure they will not appear in comments.

Stephanie Mlot

· 2 min read

How a Twitter Troll Was Revealed to Be a 13-Year-Old Boy (Who's Now Totally Grounded)

Most trolls are anonymous. This one stepped out of the shadow... to apologize.

Jason Feifer

· 7 min read

Why Big Businesses Must Proactively Manage Their Online Reputations

Here's a hint: The reasons are the same for small companies, but the stakes are much higher.

Nathan Sinnott

· 8 min read

Twitter Offers New Filter, Cracks Down on Abuse

Twitter has expanded their definition of what counts as a threat.

Nathan Sinnott

· 3 min read

Why Facebook 'Dislikes' Can Be Good for Business

There's no such thing as bad press, or a bad Facebook reaction.

Michelle Castillo

· 4 min read

7 Ways to Soothe a Customer Complaining Online

Customers can complain anonymously but you have to respond publicly. Be nice and patient.

John McAdam

· 3 min read