Customer Loyalty: Page 10
Is Your Customer Support on Life Support?
Revive it with these three principles of outstanding and consistent customer service: culture, data/tools and care.
When Selling Online, Strong Communication With Customers Is Key
Take it one customer at a time.
3 Applications of Cryptocurrency Beyond Peer-to-Peer Payments
Digital currency isn't just a new way to pay; it's a new way to play the game of business.
4 Branding Lessons From Nike's Colin Kaepernick Ad
The initial outrage cost Nike some customers but sealed its relationship with a much larger, and growing, customer base.
In Order for Your Business to Grow, You Need to Turn Down Customers
While it may seem counterintuitive, focusing on the right customers for your service or product is necessary for long-term success.
Stop Trying to Build the Next Salesforce and Build User Value Instead
We're in the throes of a shift in the way applications are designed and consumed, and it is about to give the user even more power.
The $62 Billion Reason to Improve Your Customer Experience
There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.
Five Customer Experience Mistakes (And How You Can Avoid Them)
With technological advancements placing newer and faster product alternatives at the fingertips of consumers across the globe, businesses can no longer rely solely on effective products for attracting and retaining customers.
If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong
It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.
The How-To: Improving Customer Satisfaction With Digital Leadership
Improving customer satisfaction with digital leadership is not rocket science. But it takes time and commitment.
How to Take Your Product From Something Customers Buy to Something They Can't Live Without
Here are four ways to help your business go the extra mile and become an integral element of someone's day.
How to Make Your Customers Feel Valued
When your customers feel valued, they stay loyal to your business.
5 Unfailing Customer Engagement Strategies to Grow Your Brand for 2019
Engaging people has always been and shall always remain a human pursuit, regardless of the end goal
Here's How to Earn and Keep the Loyalty of Your Customers
Nobody will buy from you unless they trust you, but once they trust you they will buy again.