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News and Articles About Customer loyalty

What It Takes to Be the Customer's First Choice

What It Takes to Be the Customer's First Choice

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You don't want to just give your customers a sense of trust when they think of your brand. You want them to be certain that you're the right choice for them. Here's how.
August 30, 2013 in Sales
5 Secrets to Increasing Customer Retention -- and Profits

5 Secrets to Increasing Customer Retention -- and Profits

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One-time customers aren't going to fuel the continued growth of your business. Retaining customers is crucial to your long-term success.
August 21, 2013 in Online Marketing
When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

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Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.
August 21, 2013 in Online Marketing
6 Ways to Get Customers Hooked and Raving About Your Brand

6 Ways to Get Customers Hooked and Raving About Your Brand

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Your customers are your most powerful, most affordable marketing tool. Here's how to develop and strengthen your relationship with them.
August 21, 2013 in Customer Loyalty and Retention
What's the Beef? Chipotle Faces Loyalty Issues Over Meat Standards

What's the Beef? Chipotle Faces Loyalty Issues Over Meat Standards

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The fast-food chain's potential changes in hormones used to treat its cows might be problematic with its brand messaging. Here's lessons to take away for your own business.
August 16, 2013 in Branding
Want Loyal Customers? Do This.

Want Loyal Customers? Do This.

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Giving customers individual attention is a surefire way to build loyalty. Here's how you can shower them with attention, even with limited time and money.
August 9, 2013 in Marketing Ideas
The Top 10 Consumer Complaints

The Top 10 Consumer Complaints

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A new survey by the Consumer Federation of America lists auto sales, home repairs and debt disputes among the top consumer gripes.
August 5, 2013 in Sales
15 Tips for Improving Customer Loyalty

15 Tips for Improving Customer Loyalty

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Give customers a great experience, don't screw stuff up and other timeless advice.
August 5, 2013 in Customer Loyalty and Retention
Where Back-to-School Shopping Dollars Are Going (Infographic)

Where Back-to-School Shopping Dollars Are Going (Infographic)

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A new survey examines what parents are shopping for and where and how much they plan to spend.
July 31, 2013 in Finding Customers
How to Give Your Customers Exactly What They Want (Infographic)

How to Give Your Customers Exactly What They Want (Infographic)

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If you take very good care of your customers, they can become evangelists for your business.
Connecting With Customers: How to Market to Their Emotions

Connecting With Customers: How to Market to Their Emotions

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Zeroing in on the emotional benefit of your brand will earn you a loyal following. Here's how and why.
July 5, 2013 in Marketing Basics

The Power of Giving Back: How Community Involvement Can Boost Your Bottom Line

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Companies who value corporate social responsibility are well regarded by their customers, have improved employee morale, and may even experience a boost in sales.
June 26, 2013 in Management & Operations
3 Simple Ways to Keep Your Customers Happy

3 Simple Ways to Keep Your Customers Happy

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The star of the Style Network's 'Resale Royalty' offers valuable lessons in customer retention.
Can Ignoring Clients Boost Your Sales?

Can Ignoring Clients Boost Your Sales?

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A tech company sees gains by turning its attention away from 60 percent of clients.
4 Lessons From the Nightmarish Amy's Baking Company

4 Lessons From the Nightmarish Amy's Baking Company

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Think the customer is always wrong? Here are a few lessons in entrepreneurship from the latest Kitchen Nightmares' season finale.
May 23, 2013 in Business Management
How to Turn Customers into Brand Ambassadors

How to Turn Customers into Brand Ambassadors

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How a little bit of personal attention can go a long way with customer loyalty.
April 29, 2013 in Branding
A Golf Tutorial Site Brings Its Call Center In-House

A Golf Tutorial Site Brings Its Call Center In-House

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Revolution Golf, a video tutorial website, signed up 1.2 million subscribers, and needed a solution to manage customer service. Here's how they did it.
April 28, 2013 in Customer Loyalty and Retention
Photos: 20 Brilliant Brand Logos

20 Brilliant Brand Logos

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What makes a great logo? And how can you make one that stands out? Here's a look at 20 companies that have mastered the art of getting and keeping customers' attention.
April 26, 2013 in Branding
6 Ways to Build Customer Loyalty

6 Ways to Build Customer Loyalty

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Effective ways to follow up that ensure your business is always in the customer's mind.
March 18, 2013 in Finding Customers
Tips to Go Above and Beyond With Customer Service

Tips to Go Above and Beyond With Customer Service

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Customer loyalty is hard to win and easy to lose. Here's how to make the extra effort required to stand out from the competition.
March 16, 2013 in Customer Loyalty and Retention
3 Ways to Turn Social Media Followers Into Promoters of Your Brand

3 Ways to Turn Social Media Followers Into Promoters of Your Brand

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Strategies for activating your fan base from New York's Social Media Week.
February 21, 2013 in Social Media
Lessons in Customer Engagement from the Detroit Auto Show

Lessons in Customer Engagement from the Detroit Auto Show

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How to exceed expectations, inspire loyalty and make your customers feel valued.
January 25, 2013 in Customer Loyalty and Retention
4 Marketing Hazards to Avoid

4 Marketing Hazards to Avoid

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Don't let a small mistake give you big problems. Here are four missteps that can quickly sabotage your well-crafted boomer and senior marketing campaign.
January 22, 2013 in Marketing Ideas
4 Ways to Improve Your Ecommerce Customer-Return Policy

4 Ways to Improve Your Ecommerce Customer-Return Policy

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For many ecommerce companies, customer-return policies can be just as important as the price or the product.
January 14, 2013 in Shipping Center
3 Ways to Turn Holiday Shoppers Into Year-Round Customers

3 Ways to Turn Holiday Shoppers Into Year-Round Customers

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Exceed customer expectations through everything from great customer service to surprise gifts.
December 5, 2012 in Customer Service

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