News and Articles About Customer Loyalty
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
While there's nothing wrong with working hard to grow your customer base, it's important to remember the value behind customer retention and brand loyalty.
As the buyer's journey continues to evolve, small businesses need to make big changes to accommodate these new buyers. Here are a few ways to capitalize on this transition.
While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
Nobody likes that person that always denies or casts blame.
Online personal style service Stitch Fix builds loyalty by really knowing its customers.
Ivy League schools, top doctors and rock stars provide a lesson for your business.
Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership
Warby Parker Co-CEO and founder Neil Blumenthal explains how inspiration can come from the most unlikely sources.
You must have these five commonly accepted factors in place if you want your online business to succeed.
These three companies are jumping on a consumer trend that will continue to gain momentum (and dollars) in the near future.
After you've completed a few successful direct mail campaigns, use these four methods to build your sales.
Four out of five customers report they are more willing to give personal information to brands they trust, according to a new survey.
Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
The fitness tracker company is likely to see increased consumer demand after it took the step to removes its product from shelves.
Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
When first launching an endeavor, getting the first few customers on board can be extremely challenging. Yet, they provide a load of information. Here is how to make sure they are happy.
The restaurant 1905 encompasses its brand in everything -- from its employees to expanding its physical presence.
Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.
A brick and mortar store and a personal approach might increase overhead but can help you build your customer base.
A Harvard behavioral scientist says a relationship with a brand is a lot like a romantic relationship. Straying is invigorating, but brings back feelings for a favored brand even stronger.
Companies shouldn't take advantage of consumers who trust them with their personal information.
With the holidays behind us, many businesses stop their philanthropic efforts. This is a big mistake, as companies can continue to capitalize on charitable givings.
How do you like odds of 1 in 9.2 quintillion? That's how likely it is to predict a flawless NCAA bracket.
If you're trying to sell something, online reviews are important to your customers. Here's how to beef up your business's presence on review sites.