Customer Loyalty

Tips to Help You Identify and Nurture Customers
Customer Service

Tips to Help You Identify and Nurture Customers

Your consumer base is the backbone of your business. Without them, there is no business.
Vin Gupta
Customer Retention Is No Accident -- How Small Business Can Get It Right
Customer Service Management

Customer Retention Is No Accident -- How Small Business Can Get It Right

Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
Tom Borg
4 Tactics To Create Brand Loyalty Through Relationship Marketing
Branding

4 Tactics To Create Brand Loyalty Through Relationship Marketing

Relationship marketing not only helps build your consumer base but also your brand, which in turn can increase revenue.
Brian Horn
25 Tips for Earning Customer Loyalty
Customer Loyalty

25 Tips for Earning Customer Loyalty

Whatever your business, keeping your customers happy is your real job.
John Rampton
How Marketplaces Keep Customers Coming Back
Customer Loyalty

How Marketplaces Keep Customers Coming Back

The success of many companies rests in their teams' understanding of one very crucial business factor: returning patrons.
Tx Zhuo
Think Small to Win Customer Loyalty
Customer Loyalty

Think Small to Win Customer Loyalty

Behave as if losing a single patron will put you out of business.
Jason Wesbecher
Why Trust Is the Most Important Part of 'Know, Like and Trust'
Trust

Why Trust Is the Most Important Part of 'Know, Like and Trust'

Earning a client's trust sometimes requires putting their long-term interests ahead of your own short term interests.
Dixie Gillaspie
Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack
Customer Service

Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack

How a tech CEO still applies what she learned as a waitress at the tender age of 16.
Erin Mack McKelvey
Wow Customers by Adding Sprinkles to Your Retail Service
Small BizTips

Wow Customers by Adding Sprinkles to Your Retail Service

They may come in for fast, good and cheap -- but they'll come back for unique.
Chip R. Bell
How 9 Successful Companies Keep Their Customers
Customer Retention

How 9 Successful Companies Keep Their Customers

From making customer retention a key performance indicator to testing methodically, these entrepreneurs explain their staying power.
Joseph Pigato
5 Guidelines for Providing Product Warranties
Customer Service

5 Guidelines for Providing Product Warranties

Consumers want to know that their purchases are protected, which can be a selling point for your business.
Shattering the Myth: All Clients Are Not Good Ones
Clients

Shattering the Myth: All Clients Are Not Good Ones

Here are five clients you want to stay away from.
Dana Brownlee
SXSW Thought Leaders on Failing Better & Finding Your Way
SXSW 2015

SXSW Thought Leaders on Failing Better & Finding Your Way

Couldn't make the conference? Didn't take great notes? Here's our roundup of some of the best tips from thought leaders you'd do well to remember.
6 Benefits of Mission-Driven Marketing -- And How to Do It Right
Marketing Strategies

6 Benefits of Mission-Driven Marketing -- And How to Do It Right

By buying from a company that's actively doing something praiseworthy, affluent consumers feel they're helping out as well-without having to do anything other than make a purchase they were going to make anyway. Find out how you can align your company with a cause they'd like to support.
Dan S. Kennedy