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News and Articles About Customer Loyalty
Customers Demand These 2 Fundamental Aspects of Authentic Brands
A recent survey of 12,000 people revealed the companies they believe to be most genuine possess these two traits.
The One Trick Brands Use to Engage With Business Travelers
When asked, frequent travelers can quickly name their top three favorite brands in the travel industry. But what makes these brands special?
The 4 Things Your Customers Really Want
The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
Find the Courage and Ask Some Clients How Your Company Can Improve
To get a clear picture of what you're doing well and what you can do better, skip the big data and high-rent consultants. Your customers will tell you, if you just ask.
It's No Longer a Question Whether to Use Social Media for Customer Service
If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
Reciprocal Loyalty -- the Best Way to Acquire and Retain Customers
Some companies cultivate and win consumers' support by thanking and rewarding them for their online engagement.
5 Strategies to Instill Brand Loyalty in Today's Young Customers
Capturing market share from established brands is not as difficult as you might think.
6 Qualities Smart Businesses Strive to Embody
These days, it's not enough to have a product or service people like and treat your customers well.
Earn Customer Trust and the Rest Will Follow
For entrepreneurs to succeed, customers need to trust in the brand. Here are three tips on building trust from the get-go.
Entrepreneurs Can't Afford to Have Funnel Vision
While the old way may have been 'buy or goodbye,' things have changed in that all customers, old and new, deserve your full attention.
Scott Stratten and Alison Kramer
How to Best Utilize Your Positive Customer Feedback
To thrive in a competitive market, you must understand and highlight your company's strengths.
Fashioning a Memorable Retail Experience That People Will Share
Building a brand that promotes a true sense of community requires an investment in the customer experience beyond optimizing a handful of social media accounts.
Creating Customers for Life: 50 Resources on Loyalty, Churn and Customer Retention
Earning customer loyalty is an uphill battle, but it is always worth the effort.
Are You Really Listening to Your Customers?
Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
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