BY Logan KuglerRevolution Golf, a video tutorial website, signed up 1.2 million subscribers, and needed a solution to manage customer service. Here's how they did it.
BY Jim JosephMeeting your customers' needs is a given, but if it's building a brand you're interested in, you'll need to pay attention to what they want and work to make that emotional connection. Here's why.
BY Jane PorterFor many ecommerce companies, customer-return policies can be just as important as the price or the product.
BY Lisa GirardExceed customer expectations through everything from great customer service to surprise gifts.
BY Laura LorberThe author of 'The Thank You Economy' shares his views on the power of connecting with customers online.