Customer Loyalty
News and Articles About Customer Loyalty
Market Basket's Family Feud Risks a Loss of Its Loyal Following
Happy employees and great prices lead to devoted customers, or so the theory goes. A New England supermarket chain may sacrifice all this in a battle of cousins.
Your Answer to Lackluster Customer and Employee Engagement: Add Fun.
Turning business processes into games -- the idea behind the trendy buzzword gamification -- encourages frequent participation and makes mundane tasks entertaining.
Delivering World-Class Service on a Startup Budget
Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
5 Things Your Business Must Stop Doing to Be Successful
Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
Turning an Oops Into an Opportunity
When a company errs, a superior response from its customer-response team can win over the aggrieved party.
10 Secrets to Building Trust and Credibility With Your Customers
Salespeople often get a bad rap. Don't be that person, Here are a few pointers on how to build a long-lasting relationship with clients.
Would You Get a Tattoo of Your Favorite Franchise's Logo?
Anytime Fitness, Entrepreneur Magazines Franchise of 2014, is a global, full-service gym with an army of dedicated fans.
5 Things You Never Should Say to a Client
Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.
Start Preparing Your Business for the Generation After Millennials
The newest crop of consumers will be incredibly brand fickle. Can you appeal to them over your competitors?
How You, the Local Business Owner, Can Take on Amazon
You can slay the online giant (somewhat) -- by doing these eight things consistently.
What Kind of Trees Are the Customers You're Serving?
Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
5 Ways to Woo Customers With Special Attention
Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
How to Grow Your Daily Deals Site Customer Base
Attracting customers is critical to the success of your online coupon or daily deal website. Here's how to attract traffic and build a following.
Will Your Company Be a Leader of the Customer-Service Revolution?
These four key ways can help a startup or small company win over consumers to be brand loyalists.
Forget Customer Service, Think Customer Wowing
If you want to create life-long clients, you need to impress people right from the start.
Satisfy Customers With These 5 Pointers, Then Expect More Customers
In the age of social media, both positive and negative reviews can spread like wildfire.
One Way to Turn Customers Into Raving Fans: Be Controversial
It's more powerful to be polarizing than it is to be neutral.
3 Keys to Measuring the Success of Your Loyalty Program
Launching a customer-loyalty program isn't enough. To make it worth your while, you need to ensure you are getting the most out of it.
5 Tips for Building Strong Relationships With Clients
Forging solid business ties seems simple on the surface, but this requires time, effort and tact.
A New Tool Is Helping to Reduce Visitor Abandonment on Websites
Visitor abandonment remains to be one of the leading obstacles for online retailers. A great deal of time and money is spent to bring traffic to business websites. Here is how consumers to stay on your site.
Why Businesses Can't Afford to Upset Customers (Infographic)
Learn what companies can do if consumers do become unhappy.
Gaining Customers' Trust Can Be Your Checkmate
A small business can earn consumers' loyalty by focusing on this essential quality in four key ways.
How to Turn Haters Into Raving Customers
In this podcast, Lewis Howes chats with millionaire Timothy Sykes about how we can cultivate loyal customers and make a ton of money.
The Shocking Truth: Customers Don't Want to Engage With Your Company
When it comes to brand loyalty, values are worth more than engagement.
Golf Company's $1.5 Million Giveaway Far From a Hole in One
Another glaring example of how companies miss the mark on marketing and customer loyalty campaigns.