Thought Leaders
AI in Customer Service Is Eroding Trust — Here’s What You Need to Know Before It Derails Your Business
Trust is built through genuine human connection, so AI should support human service — not replace it.
Natalie Ruiz is the CEO of AnswerConnect and an internationally recognized leader in innovative and human-powered customer experience solutions. Her inspiring career has been celebrated with multiple accolades, including Female Executive of the Year and Women Helping Women honors.