Thought Leaders
AI in Customer Service Is Eroding Trust — Here’s What You Need to Know Before It Derails Your Business
Trust is built through genuine human connection, so AI should support human service — not replace it.
Natalie Ruiz is the CEO of AnswerConnect and an internationally recognized leader in innovative and human-powered customer experience solutions. Her inspiring career has been celebrated with multiple accolades, including Female Executive of the Year and Women Helping Women honors.
Want to write for Entrepreneur too?
Apply to join Entrepreneur Leadership network.
More From Natalie Ruiz
