Andrea Olson
Entrepreneur Leadership Network® VIP
CEO of Pragmadik
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Latest
Being Customer Centric Has Nothing To Do With Your Customers — Here's Where You Should Start.
The customer experience boils down to behaviors, mindset and organizational culture.
Your Differentiators Suck. Follow These 5 Steps to Stand Out From Your Competition.
If you believe your organization is unique because you focus on quality, service or customer success, be prepared to have your marketing messages ignored.
4 Keys to an Unforgettable Customer Experience
Exceptional service goes beyond superficial platitudes and basic hospitality.
Why Problems Are More Powerful Than Products
Companies spend big budgets on promoting products, but sales come from focusing on what really drives decisions.
4 Ways To Define Winning That Will Transform Your Business
Organizations can't succeed if they don't know what success means
4 Ways to Avoid the Formula Trap
In business, we rely on formulas to guarantee future success. However, formulas have flaws.
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