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Andrea Olson
Entrepreneur Leadership Network® VIP
Bio
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Latest
We're Great at Wishing and Bad at Making Choices — How Obscure Goals and Narrow Targets Derail Our Success
When we're trying to reach a goal, we lose sight of the fact that we need to make tradeoffs. Goals aren't as simple as a proclamation — they are part of a bigger strategy.
Why You Need a Customer Mission Statement if You Want a Successful Organization
Traditional mission statements focus on the company, not the customer. To create a more customer-centric organization, start with changing your mission statement by giving it an external focus.
How This One Customer Service Hack Can Transform Your Business
Instead of examining all the options and offerings to add, consider what you should remove, redesign, and eliminate.
Being Customer Centric Has Nothing To Do With Your Customers — Here's Where You Should Start.
The customer experience boils down to behaviors, mindset and organizational culture.
Your Differentiators Suck. Follow These 5 Steps to Stand Out From Your Competition.
If you believe your organization is unique because you focus on quality, service or customer success, be prepared to have your marketing messages ignored.
4 Keys to an Unforgettable Customer Experience
Exceptional service goes beyond superficial platitudes and basic hospitality.
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