Customer Loyalty | Page 3

The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here's how to identify it and fix this problem wherever it may occur.

Empathy can be learned, and these three empathy essentials are a great place to start.

Follow this customer service advice on three customer service issues involving language.

From fresh ingredients to financial integrity, here's how to ensure your business isn't short-changed.

Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

Misused testimonials can ruin your business. Learn how to avoid the four common mistakes companies make with endorsements before your brand takes a hit.

Discussing the power of micro-moments and how to capitalize on them to build strong relationships with your customers.

Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.

Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.

"The customer is always right" is not just a rule anymore; it's about exploring why customers want what they want.

Where do you stand in terms of customer service? And how do you rise to the top? Here's how to prepare for sustainable bottom-line results.

The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.

Lessons from a tugboat captain, a Spanish professor, and a book-loving dog mom.

While you can't always prevent conflict or frustration among your stakeholders, you can do a lot to create a driven, focused environment that breeds respect and success.

Despite how crucial it is to growth and success, too many entrepreneurs find it challenging to forge strong customer relationships. Here are strategies that work.

Want to give yourself a massive leg up on your competitors? Transform how your customer service is perceived by focusing on these two moments in the customer journey.

The secrets of turning upset customers into raving fans, courtesy of the scientifically proven principle called "the service recovery paradox."

Delighted customers can become your brand's ambassadors, driving organic growth through word-of-mouth marketing and repeat business.

These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.

Customers are the lifeblood of your business. You don't want to cheap out when it comes to customer retention.

In the ever-changing tides of consumer trends, only the most adaptable businesses will stay afloat and thrive.