Customer Loyalty | Page 2

Technology's value in our world is undeniable. However, there can be a point where it is ineffective and possibly counterproductive. See where it can negatively impact your product, brand, and business.

The traditional path of finding a niche and competing on quality or price will no longer work. If you want true enduring and evangelical customer loyalty, deliver a product or service that connects with your customers on an emotional level.

Enhance your customer experience and foster stronger customer relationships using these three strategies.

The critical risk area for losing a guest varies, depending on the industry and the individual guest's experience, but three main touch points offer opportunities to reinforce loyalty. Just remember that they can also drive guests away if not done right.

Strategies for marketing, advertising and PR firms to build solid, long-lasting client relationships — crucial for achieving high retention rates and revenue growth.

If you're ready to foster true customer loyalty and propel sustainable growth, it's time to embrace radical transparency across your organization.

Listening and acting with intention and transparency can drive a truly happy workplace.

How to provide unique, personalized experiences that enhance customer satisfaction, foster brand loyalty and boost revenue.

With customer service as important as ever, these three trends can keep your customers happy and your business successful

Meeting the customer's needs doesn't always mean they'll come back. You have to know what makes them feel successful more than they do.

Selling is not easy, but it gets a lot easier if you learn from my wife's new nutritionist.

Businesses must make customer service and satisfaction a top priority by fostering a customer-centric culture in order to build loyalty, engagement and overall success.

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.

Customer relationships shouldn't end after a sale. In fact, the best relationships never end.

Embed true customer-centricity into your business's DNA with these seven strategies.

The success of your first major contract serves as a testament to your capabilities as a business leader and a strategic step toward sustained growth.

Turning leads into fans isn't complicated. It requires setting the right expectations from the beginning and then exceeding them.

Exceptional customer service depends on more than smiling, empathetic employees (though they're vitally important as well!). It also requires customer service standards and customer experience systems.

Here's how focusing on customer success can drive revenue and boost your bottom line.

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive.

An expert customer service look at the essential reframing that is necessary for customer service success.