Customer Loyalty | Page 10

Building a Business

The 3 Ways You Can be Certain Your Customers Feel Appreciated

They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.

By Greg Hong

Building a Business

Pleasant Surprises Are the Best Customer Service

When you treat your customer as your friend, you know what they need even if they don't ask.

By William Bauer

Thought Leaders

5 Good Reasons to Fire Your Worst Customers

Good customers are the lifeblood of any business and toxic customers are the bane of every business.

By Gordon Tredgold

Building a Business

How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.

By Sujan Patel

Marketing

Earning Customer Loyalty With a Discount Is Not the Same as Competing on Price

Cutting prices to stay in business is fatal but giving a good customer a break is just smart marketing.

By William Bauer

Building a Business

4 Winning Ways to Build Customer Loyalty

Providing an excellent experience for your customers will help you stay on top.

By Thomas Smale

Building a Business

3 Tips for Winning the Loyalty of Your Customers

Making a personal connection with your customers is crucial if you want them to stick around.

By Phil Barrett

Building a Business

The Secret to Long-Term Customer Loyalty Is an Easy Return Policy

Online businesses must plan for returns as a pillar of their brand's larger customer experience.

By Maria Haggerty

Building a Business

How to Overcome 5 Major Brand Trust Issues

You earn trust by being straightforward with your customers.

Thought Leaders

5 Lessons to Learn from T-Mobile CEO John Legere

T-Mobile benefits because of how its CEO presents himself.

By Jonathan Long

Thought Leaders

The 5 Emotions That Drive Customer Loyalty

If you want a customer to be loyal to your brand, you need to establish a sense of familiarity.

By Larry Alton

Building a Business

Personalization Is Giving Customers What They Want Before They Demand It

Reallocate your savings from automation to deliver a better customer experience, based on personalization.

By Tara Sporrer

Thought Leaders

When Good Sales Promotions Go Bad

Murphy's Law offers the insight, but only the best managers act in anticipation to mitigate its effects. Here's how.

By Phil La Duke

Building a Business

Are You Looking to Make a Sale or Create a Customer?

Put sales on the backburner, and focus on increasing your customer lifetime value.

By Daniel Newman

Building a Business

The Only 2 Things You Need for a Company Customers Won’t Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.

By Jason Forrest

Marketing

5 Steps to Creating a Killer Marketing Strategy

A good marketing plan needs your committed involvement.

By Peter Daisyme

Building a Business

5 Signs It’s Time to Rebrand Your Company

With a rebrand don't change your whole company, but ensure your brand evolves with your company.

By Andre Bourque

Building a Business

Why Slashing Prices Also Cuts Up Your Brand

Slashing prices as a strategy never lasts. Those customers you saw during a discount won't return once prices return to normal.

By Erik Huberman

Thought Leaders

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.

By Doug and Polly White

Building a Business

Customer Loyalty Is Spelled N-P-S

NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.

By Todd Latz

Building a Business

3 Things About Customer Experience You Can Learn From Drybar

The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.

By Kevin Bobowski