Marketing
The 5 Factors That Make Customer-Referral Programs Fail
All the referral program magic in the world won't help if your customers don't like your company enough to send their networks your way.
By Sujan Patel
Customer Loyalty | Page 9
Marketing
Is Your Customer Service Department Prepared for Today’s Consumers?
Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
By Ari Rabban
Marketing
How to Use Reviews to Grow Your Business
Do you even ask your customers for reviews? Because there's a good chance you won't get what you don't ask for.
By Thomas Smale
Marketing
Why Your Retail Business Needs CRM Software
The right technology will create a database that helps you personalize each customer interaction.
Building a Business
3 Steps to Retaining Existing Customers
Everyone wants to add customers, but don't forget about the ones you already have.
Marketing
Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.
Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
By AJ Agrawal
Marketing
7 Ways Marketers Can Reach Gen Z
The youngest adults grew up connected. It's only made getting attention possible, not easy.
By John Rampton
Building a Business
The 5-Level Approach to Building a Community of Fans for Your Business
Learn how to develop a following of fans who will be loyal to your company.
Building a Business
Why Your Customers Deserve Personalized Responses on Social Media
Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Marketing
3 Common Sense Keys That Drive Repeat Customers
Once you realize you are selling to people you won't be mystified about what it takes to treat them right.
Building a Business
3 Ways to Stop Taking Your Most Loyal Customers for Granted
Do you know who your most devoted regulars are? Are you listening, Uber?
Marketing
Customer Service Representatives Are Your Public Face
When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.
By Phil La Duke
Marketing
4 Assumptions Needed to Deliver 5-Star Customer Service
If you hear from a customer, it's probably not because they are happy.
Building a Business
4 Ways to Show Your Customers Love Year-Round
Here are a few proven strategies that allow you to show appreciation for your customers well beyond the season of love.
By Jim Rudden
Marketing
4 Ways Customers Need to See You Want Their Business
You'll make the sale based on price, quality and whether the buyer feels appreciated.
By Karen Mishra
Human Resources
5 Ways to Build Killer Relationships With Customers
The best type of customer is a repeat customer.
By Mike Kappel
Thought Leaders
How to Succeed in Business Beyond Your Wildest Dreams
Use these principles in business and in life.
By R.L. Adams
Business Branding
4 Strategies That Drive Brand Loyalty
Your organization likely has some brand advocates constantly engaging on social media. So, surprise them.
Building a Business
10 Ways to Build Trust and Credibility With Your Customers
Keeping the trust of your existing customers is what will attract new customers.
Building a Business
Why Gratitude Is Your Key To Customer Growth and Retention
For a start, consider signing up with Code Gratitude, which offers discounts to first responders and active and veteran military personnel.
Marketing
5 Steps to Creating a Loyalty Building Strategy for Your Business
Building loyalty takes lots of time and patience, but these tips could help streamline the process.
By Ann Smarty
Thought Leaders
How Accountability Can Be Your Competitive Advantage
During the recent internet outage, one particular company demonstrated that being proactive is a simple but powerful move.
Thought Leaders
Can Chipotle Ever Win Back Customer Trust?
The once thriving restaurant chain's embrace of food safety as a corporate value is the best route to regaining consumer confidence.
Building a Business
5 Ways to Reduce Your SaaS Churn
Your customers are leaving. But why? Why not find out?
By Thomas Smale
Building a Business
You Don’t Succeed by Making it Difficult to Buy From You
The frustrated shopper who gives up on you might have been a customer for life if you'd made things easy.
Marketing
4 Lessons About Handling Stressed Customers That I Learned From Being a Mover
Calling certain service companies -- such as realtors or movers -- is essentially a cry for help in the midst of a stressful life event. How will you, the provider, respond?
By Omar Soliman
Building a Business
5 Counterintuitive Ways to Transform Your Customer Care Experience
These simple strategies can get your customer care teams on the path to success.
By John DeVine