Thought Leaders
10 Essential Customer Service Tips To Make Your Business a Winner
Set yourself apart with great customer service.
Customer Loyalty | Page 8
Building a Business
3 Pillars of Client Retention Every Brand Needs to Implement
Client retention isn't a race, and there isn't a finish line. Instead, build your customer relationships on these three pillars to create a solid foundation for your company to grow on.
By Brett Hyman
Building a Business
7 Amazing Ways to Build Long-Term Relationships With Your Customers
Repeat business is essential but in the rush of doing everything it's easy to lose customers without even realizing it.
Marketing
How to Increase Customer Lifetime Value And Boost Profits
It's cheaper to retain customers than get new ones; use these three strategies and five tactics to keep the ones you have. Your bottom line will thank you.
Building a Business
Steal These 4 Proven Customer-Retention Strategies
Top ecommerce businesses thrive because they successfully cultivate repeat clients
By Syed Balkhi
Marketing
The Majority of Small-Business Owners Rely on Word-of-Mouth Referrals. Here Are 3 Ways to Get Them.
Is it in your control as a business owner to increase the number of referrals you receive on a monthly basis or is it luck of the draw?
By Dan Slagen
Business News
Are Your Customers Loyal? Answer These 5 Questions to Find Out.
Customer loyalty is an important building block for the positive reputation of a business.
Building a Business
How the Founder of Zola Grew Her Bottom Line by Giving Away Free Products
To grow its business, the CEO of the wedding-registry website added new services -- and gave them away for free.
Thought Leaders
Why Amazon’s Acquisition of Whole Foods Is a Lesson in Committing to Employees
On paper, Whole Foods' employee-first mentality and Amazon's customer-first motto couldn't be a worse match.
By Paul Warner
Business Accounting
The One Thing Small-Business Owners Should Do to Safeguard Their Companies
Learn how forming a board of directors/advisors can protect your assets with Mark Kohler. Then, David Corbin inspires the next wave of business leaders.
By Alan Taylor
Thought Leaders
Follow These 9 Steps to Copy Zappos’ Exceptional Customer Service Strategy
How Zappos creates a customer-obsessed culture -- and you can, too.
Business Branding
How Glossier Hacked Social Media to Build A Cult-Like Following
Former blogger Emily Weiss had a hunch: If she could translate women's real needs into products, she could build a beauty company unlike any other.
Thought Leaders
You Can Collect Customer Data and Deliver a Better Experience Without Violating Privacy
Create customer loyalty with these real-world strategies.
Building a Business
Want to Drive Growth? Improve Customer Support.
Customer support isn't just a growth driver -- it's the growth driver.
Marketing
6 Exceptional Examples of Brands Showing Their Customer Appreciation
Even a small investment here can result in a tremendous increase in brand visibility and loyalty. So, what are you waiting for?
Building a Business
Being Nimble Is More Important Than Being Right, and 4 Other Lessons I Learned Building a Successful Company
The early stages of a business are a careful mix of vision and flexibility, and that how you implement this mix will have a lasting impact on your business.
Online Presence
5 Interactions to Help Improve Your Follower Loyalty on Social Media
With loyal followers in tow, you're far more likely to be successful.
Marketing
Turn More Prospects Into Customers
Learn how to turn more prospects into clients by leveraging the decision-making process every prospect goes through.
By Shaun Buck
Marketing
If You Want Real Relationships With Your Customers, Start Being a Better Partner
Why is it that building long-term customer relationships still seems to be the Holy Grail, desired by many and achieved by few?
Human Resources
Meaningful Conversations Will Keep Your Clients Coming Back for More
Technology has made every aspect of business easier -- except one: making a human connection with your customer.
Marketing
The 5 Factors That Make Customer-Referral Programs Fail
All the referral program magic in the world won't help if your customers don't like your company enough to send their networks your way.
By Sujan Patel
Building a Business
7 Ways to Build Consumer Trust Naturally
Trust can't be established quickly or through gimmicks. Companies that have lost consumer trust -- you know the ones -- know this all too well.
Building a Business
What to Do When a Client Breaks Up With You
These days, customer relationships have the life span of a Hollywood marriage, or, worse, a series of one-night stands. Here's how to learn from the breakup.
Thought Leaders
5 Ways to Create Content That Breaks Down Trust Barriers
Building trust is a long game, and it takes more than a company website with an updated "About" page to build it successfully.
By Kelsey Meyer
Marketing
Is Your Customer Service Department Prepared for Today’s Consumers?
Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
By Ari Rabban
Marketing
How to Use Reviews to Grow Your Business
Do you even ask your customers for reviews? Because there's a good chance you won't get what you don't ask for.
By Thomas Smale