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Todd Latz

Todd Latz

Guest Writer / CEO of GoHealth Urgent Care

Todd Latz, JD, is the CEO of GoHealth Urgent Care, one of the nation’s fastest growing urgent care companies. GoHealth partners with leading health systems, such as North Shore-LIJ in New York, and Legacy Health in Portland, to develop, manage and lead urgent care centers that deliver an innovative and effortless patient experience that is seamlessly integrated into the community continuum of care.

Customer Experience

Customer Loyalty Is Spelled N-P-S

NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.