Greg Hong
Guest Writer /
Co-Founder and Board Director of Reserve
Greg Hong is the CEO, co-Founder and board director of Reserve, a dining concierge service that makes every part of the dining experience better. Hong is an accomplished writer and speaker, and is an authority on restaurant technology, mobile payment, small business issues and solutions, entrepreneurship and millennials. He comments on the restaurant industry on Reserve's blog, where you can also find restaurant recommendations and dining insights.
Customer Relationship Management
The 3 Ways You Can be Certain Your Customers Feel Appreciated
They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
Vendors
4 Keys to Choosing the Right Vendor
Make sure it's someone you believe in, want to listen to and can trust.
Instagram
3 Big Ways Instagram is Changing Restaurants
Millennials eat out more than other generations, and more than one-third of them are on Instagram.
CRM
3 Ways Restaurant CRM Is Going to Change Your Next Night Out
Don't be weirded out if everyone at that new eatery you're visiting knows your name. It's technology, baby.
Inspiring Your Team
How to Win on Company Culture
It's important to develop cultural values and practices to make sure the entire company is on the same page.
Entrepreneurship
3 Things to Learn From the Ultimate Entrepreneurs
Get a leg up on success by listening to customer needs and understand their experiences with your company.
Take It From The Pros
Why Brick and Mortar Is Here to Stay
We live in a digital world, but we also live in a physical one. Savvy startups can use that to their advantage.
