Co-Founder and Board Director of Reserve
Greg Hong is the CEO, co-Founder and board director of Reserve, a dining concierge service that makes every part of the dining experience better. Hong is an accomplished writer and speaker, and is an authority on restaurant technology, mobile payment, small business issues and solutions, entrepreneurship and millennials. He comments on the restaurant industry on Reserve's blog, where you can also find restaurant recommendations and dining insights.
They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
Make sure it's someone you believe in, want to listen to and can trust.
Millennials eat out more than other generations, and more than one-third of them are on Instagram.
Don't be weirded out if everyone at that new eatery you're visiting knows your name. It's technology, baby.
It's important to develop cultural values and practices to make sure the entire company is on the same page.