Customer Loyalty: Page 2
How to Use Customer Feedback to Unlock Growth and Loyalty in 2024 and Beyond
As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive.
Why This 3-letter Word Will Solve (Nearly) All Your Customer Service Problems
An expert customer service look at the essential reframing that is necessary for customer service success.
How HubSpot CRM Empowers Small Businesses to Succeed
It can be a hassle-free way to manage your team's tasks without costing you a dime.
4 Keys to an Unforgettable Customer Experience
Exceptional service goes beyond superficial platitudes and basic hospitality.
This Principle is the Secret to Making Your Customer Service Irresistible
Customers share a strong desire for recognition: to be seen, acknowledged and appreciated. If you incorporate this into your customer service approach, you're destined for success.
Don't Talk to Another Customer Until You Learn This Simple Customer Service Secret
Every customer is at the center of their own world. This simple realization can be your ticket to customer service transformation and excellence, as this customer service consultant and trainer explains.
How Being Intentional and Focusing on a Specific Niche Can Lead to Greater Success for Your Business
Deep audience connections are outperforming broad strategies. Here's how.
5 Strategies to Protect Your Company's Customer Service from AI Pitfalls
While AI offers great potential for improving customer service, it's essential to navigate its challenges with caution. By following these strategies, businesses can harness the power of AI effectively and safely.
Why Amazon, Zara, and H&M Are Losing Customer Loyalty and Paying a Very Costly Price
Why risk obliterating customer trust for a few dollars? That's the high-stakes gamble that's plaguing the business landscape as companies increasingly implement return fees.
Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now
If you're taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making unnecessary detours along the way.
What I've Learned Training the Top Hotel Brands in Customer Service
Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them.
Beware The Customer Cliff of Dissatisfaction — or Prepare to Lose Customers Fast
The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here's how to identify it and fix this problem wherever it may occur.
Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal
Empathy can be learned, and these three empathy essentials are a great place to start.
3 Expert Customer Service Language Tips to Never Forget
Follow this customer service advice on three customer service issues involving language.
This Illegal Practice is Strangling Hospitality Businesses — Here are 9 Things to Do About It
From fresh ingredients to financial integrity, here's how to ensure your business isn't short-changed.