Customer Loyalty

5 Strategies for Understanding Customer Needs While Competing in Digital Retailing
Customer Loyalty

5 Strategies for Understanding Customer Needs While Competing in Digital Retailing

Sure, you're ready for the holidays. But what are you doing about next year and the year after?
Bernard Luthi
Why Smart Companies Are Making Customer Experience a C-Suite Job
Customer Experience

Why Smart Companies Are Making Customer Experience a C-Suite Job

Putting a senior executive in charge of managing customer experience is a powerful way to align departments happy in their silos.
Len Devanna
3 Strategies to Create a Cult Following for Your Business
Customer Loyalty

3 Strategies to Create a Cult Following for Your Business

What do Starbucks, Crossfit, Southwest Airlines and Taylor Swift have in common?
Jess Ekstrom
Treat Customers as Co-authors, Not Targets, and Hit a Marketing Bullseye
Crowdsourcing

Treat Customers as Co-authors, Not Targets, and Hit a Marketing Bullseye

Customer loyalty, positive word of mouth and inexpensive content generation are just a few ways you can benefit from crowdsourcing.
Keith Quesenberry
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Customer Service

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
4 Ways Tech Leaders Can Focus on Customer Success
Control What You Can

4 Ways Tech Leaders Can Focus on Customer Success

You need to take the reins and make a connection between leadership and customer success by implementing policies that unify and educate.
Adam Root
3 Ways to Develop a Business Success Barometer
Growth Strategies

3 Ways to Develop a Business Success Barometer

You can't manage what you don't measure. Have goals, but also implement ways to track your progress.
Brenton Hayden
4 Ways to Show Customers You Are Listening to Them
Customer Loyalty

4 Ways to Show Customers You Are Listening to Them

Asking for ideas and rewarding suggestions are techniques to keep the good karma flowing between you and your loyal clientele.
Karen Mishra
4 Elements of Brand Stories That Inspire Customer Loyalty
Storytelling

4 Elements of Brand Stories That Inspire Customer Loyalty

The most important asset your business can have is customers who've connected with your narrative.
Robert Wallace
10 Tips to Make Your Customer Support More, Well, Personal
Customer Support

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Ruairi Galavan
2 Key Strategies for Selling Trust Within Your Budding Business
Trust

2 Key Strategies for Selling Trust Within Your Budding Business

Did you know that people form their first impressions of a business within a tenth of a second?
Sheldon Yellen
7 Considerations for Finding Your Ideal Customer-Support Structure
Customer Service

7 Considerations for Finding Your Ideal Customer-Support Structure

Define your customer's 'delight,' meaning that person's perfect support experience.
Rich Pearson
5 Cues on Brand Loyalty You Can Take From Chick-fil-A
Customer Loyalty

5 Cues on Brand Loyalty You Can Take From Chick-fil-A

This restaurant chain is known for much more than its yummy chicken.
David Saef
Don't Risk Losing That Spark. Set Realistic Expectations With Customers Early On.
Customer Service

Don't Risk Losing That Spark. Set Realistic Expectations With Customers Early On.

Your service, offers and selection that you put forth when you first interact with a prospective customer will be what they expect to be the norm.
Carol Roth