News and Articles About Customer loyalty
BY Jim JosephZeroing in on the emotional benefit of your brand will earn you a loyal following. Here's how and why.
BY Adam TorenThink the customer is always wrong? Here are a few lessons in entrepreneurship from the latest Kitchen Nightmares' season finale.
BY Logan KuglerRevolution Golf, a video tutorial website, signed up 1.2 million subscribers, and needed a solution to manage customer service. Here's how they did it.
BY Jane PorterFor many ecommerce companies, customer-return policies can be just as important as the price or the product.
BY Lisa GirardExceed customer expectations through everything from great customer service to surprise gifts.