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5 Strategies for Understanding Customer Needs While Competing in Digital Retailing
Sure, you're ready for the holidays. But what are you doing about next year and the year after?
Why Smart Companies Are Making Customer Experience a C-Suite Job
Putting a senior executive in charge of managing customer experience is a powerful way to align departments happy in their silos.
3 Strategies to Create a Cult Following for Your Business
What do Starbucks, Crossfit, Southwest Airlines and Taylor Swift have in common?
Treat Customers as Co-authors, Not Targets, and Hit a Marketing Bullseye
Customer loyalty, positive word of mouth and inexpensive content generation are just a few ways you can benefit from crowdsourcing.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
Control What You Can
4 Ways Tech Leaders Can Focus on Customer Success
You need to take the reins and make a connection between leadership and customer success by implementing policies that unify and educate.
3 Ways to Develop a Business Success Barometer
You can't manage what you don't measure. Have goals, but also implement ways to track your progress.
4 Ways to Show Customers You Are Listening to Them
Asking for ideas and rewarding suggestions are techniques to keep the good karma flowing between you and your loyal clientele.
4 Elements of Brand Stories That Inspire Customer Loyalty
The most important asset your business can have is customers who've connected with your narrative.
10 Tips to Make Your Customer Support More, Well, Personal
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
2 Key Strategies for Selling Trust Within Your Budding Business
Did you know that people form their first impressions of a business within a tenth of a second?
7 Considerations for Finding Your Ideal Customer-Support Structure
Define your customer's 'delight,' meaning that person's perfect support experience.
5 Cues on Brand Loyalty You Can Take From Chick-fil-A
This restaurant chain is known for much more than its yummy chicken.
Don't Risk Losing That Spark. Set Realistic Expectations With Customers Early On.
Your service, offers and selection that you put forth when you first interact with a prospective customer will be what they expect to be the norm.
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