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4 Ways to Extend Customer Service Beyond Your 1-800-Number
To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
3 Sales-Boosting Freebies Customers Can't Resist
The basic human desire to get a deal, or better yet something for free, is key to getting people into your store in a mood to buy.
5 Ways to Put Your Customers First
The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
How to Prep Your Startup for the Collapse of the Tech Bubble
Remember dot-com stocks? Three ways you can shore up your company ahead of the next big pop.
Customers Will Be Loyal If Delight Is Built Into Your Product or Service
Here are nine ways to build this unmeasurable metric into your business.
4 Ways to Boost Customer Advocacy -- Fast
Use awareness and speed to turn social media criticism into a sale.
The 3 Crucial Steps to Master Customer Service
Size doesn't dictate a good customer service strategy -- start now with these tips.
Tips to Help You Identify and Nurture Customers
Your consumer base is the backbone of your business. Without them, there is no business.
Customer Service Management
Customer Retention Is No Accident -- How Small Business Can Get It Right
Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
4 Tactics To Create Brand Loyalty Through Relationship Marketing
Relationship marketing not only helps build your consumer base but also your brand, which in turn can increase revenue.
25 Tips for Earning Customer Loyalty
Whatever your business, keeping your customers happy is your real job.
How Marketplaces Keep Customers Coming Back
The success of many companies rests in their teams' understanding of one very crucial business factor: returning patrons.
Think Small to Win Customer Loyalty
Behave as if losing a single patron will put you out of business.
Why Trust Is the Most Important Part of 'Know, Like and Trust'
Earning a client's trust sometimes requires putting their long-term interests ahead of your own short term interests.
Business Lesson from the Success of the 'Fast and Furious' Franchise
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