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News and Articles About Customer loyalty

The Biggest Trends in Business for 2013

The Biggest Trends in Business for 2013

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Our look at new directions in business and how they will affect you in the coming year -- and beyond.
December 3, 2012 in Growth Strategies
5 Tips for Coping with Cranky Customers

5 Tips for Coping with Cranky Customers

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As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.
November 28, 2012 in Customer Loyalty and Retention
Video: Gary Vaynerchuk on Social Media's Multiplier EffectPlay Video

Gary Vaynerchuk on Social Media's Multiplier Effect (Video)

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The author of 'The Thank You Economy' shares his views on the power of connecting with customers online.
November 25, 2012 in Marketing Basics
Photos: 10 Ways to Say 'Thank You'

10 Ways to Say 'Thank You'

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Expressing a little appreciation can go a long way. Here's how to take it beyond the greeting card sentiments and have meaningful conversations with customers, employees and vendors.
November 21, 2012 in Grow Your Business
How to Add Personality to Your Loyalty Program

How to Add Personality to Your Loyalty Program

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Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.
November 15, 2012 in Customer Loyalty and Retention
Gary Vaynerchuk on Keeping it Real With Customers

Gary Vaynerchuk on Keeping it Real With Customers

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In this special 'Ask Entrepreneur' feature, insight on how to develop relationships without appearing overly aggressive.
November 13, 2012 in Customer Loyalty and Retention
Belly App Converts 'Damn Paper Punchcards' to Digital

Belly App Converts 'Damn Paper Punchcards' to Digital

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Customer loyalty is important to small business -- but what consumer wants yet another rewards card? Logan LaHive's venture-backed startup offers a digital solution.
November 12, 2012 in Mobile
Why Your New Neighbors May Hold the Key to Your Business Success (Infographic)

Why Your New Neighbors May Hold the Key to Your Business Success (Infographic)

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Customers that have recently moved to a neighborhood outspend established residents at local small businesses.
November 12, 2012 in Customer Loyalty and Retention
4 Apps for Increasing Customer Loyalty

4 Apps for Increasing Customer Loyalty

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Reward your tried-and-true customers with these smartphone-based loyalty programs.
November 6, 2012 in Apps & Software
Video: How Gamification Can Improve Customer Loyalty ProgramsPlay Video

How Gamification Can Improve Customer Loyalty Programs (Video)

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Expert Gabe Zichermann on how 'gamified' programs can be better than standard rewards-based strategies.
October 9, 2012 in Sales Techniques
Show Customers Why They Should Trust You

Show Customers Why They Should Trust You

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Using proof can help establish strong relationships with your customers.
October 2, 2012 in Marketing
Oops, My Bad! 5 Ways Your Business Can Improve by Admitting to Mistakes

Oops, My Bad! 5 Ways Your Business Can Improve by Admitting to Mistakes

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No matter how much you try, you will make mistakes. But they can help to improve your company's effectiveness and reputation if you handle them well.
September 21, 2012 in Customer Service
How to Get Your Employees and Customers to Market for You

How to Get Your Employees and Customers to Market for You

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Two easy-to-implement, on-site marketing tactics that use your best assets: your employees and your customers.
September 18, 2012 in Marketing Ideas
How Increasing Interaction Helps Retain Customers

How Increasing Interaction Helps Retain Customers

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A guru of entrepreneurship tunes into her customers' concerns, and leaves a lasting impression.
September 13, 2012 in Customer Loyalty and Retention
How to Build Facebook Fans to Drive Sales

How to Build Facebook Fans to Drive Sales

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Why collecting 'likes' is a potent and inexpensive way to promote your business.
August 27, 2012 in Marketing Ideas
4 Lessons for Overcoming Setbacks from Food Network Star Guy Fieri

4 Lessons for Overcoming Setbacks from Food Network Star Guy Fieri

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What the Food Network host learned about listening to his customers after he lost his first restaurant in a fire.
August 17, 2012 in Grow Your Business
Video: How Gamification Can Reduce the Need for DiscountsPlay Video

How Gamification Can Reduce the Need for Discounts (Video)

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Expert Gabe Zichermann explains how gaming elements, not special offers, can help make customers more loyal.
August 14, 2012 in Finding Customers
How to Calculate the Lifetime Value of a Customer

How to Calculate the Lifetime Value of a Customer

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Crunch the numbers to decide how much you are willing to spend to secure a customer for life.
August 8, 2012 in Customer Loyalty and Retention
5 Ways to Take Customer Loyalty to the Next Level

5 Ways to Take Customer Loyalty to the Next Level

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Here's how to improve the ways you measure loyalty and make it a higher priority with employees.
August 6, 2012 in Online Marketing
Richard Branson on the Secret to Exceeding Customer Expectations

Richard Branson on the Secret to Exceeding Customer Expectations

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When it comes to customer service, training front-line employees can be your power tool.
July 16, 2012 in Customer Service
How a Lean Startup Can Keep Customers

How a Lean Startup Can Keep Customers

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You have customers for your new mobile app or retail website. Here's how to fight churn.
To Grow Sales, Turn Your Workplace into a Theater for Customers

To Grow Sales, Turn Your Workplace into a Theater for Customers

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Here's a marketing idea worth considering: Give your customers a front-row seat and let them watch you work.
June 8, 2012 in Marketing Ideas
Video: How to Get Customers Using Your Online RewardsPlay Video

How to Get Customers Using Your Online Rewards (Video)

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Gabe Zichermann explains how offering customers and employees what they want through gamification can create long-term engagement.
May 24, 2012 in Your Website
Secrets of the 10 Most-Trusted Brands

Secrets of the 10 Most-Trusted Brands

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Dreaming of the day your business becomes a household name? Follow these examples.
March 20, 2012 in Branding
Four Spring-Cleaning Tips for Your Business

Four Spring-Cleaning Tips for Your Business

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Take a fresh look at your habits to get a clear perspective on your bottom line. Here's how to get started.
March 13, 2012 in Growing Your Business

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