Customer Loyalty

News and Articles About Customer Loyalty

8 Steps to Make Customers Love Your Brand

8 Steps to Make Customers Love Your Brand

Just like with a romantic relationship, the courtship can never end.
Dealing With That Unhappy Customer

Dealing With That Unhappy Customer

Sometimes, a client can become a nuisance. Is it worth the stress to save the relationship?
How to Set Your Brand Up For Success

How to Set Your Brand Up For Success

With entrepreneurship in vogue, new companies are popping up every day. But getting your brand to stand out from the crowd, takes work. Wisconsin restaurants L'Etoile and Graze figured out how to do just that.
5 Ways to Keep Customers Knocking on Your Door For More

5 Ways to Keep Customers Knocking on Your Door For More

Two investment bankers turned jewelry retailers offer five lessons on how to build customer loyalty for your retail business.
Connect With Angry Customers Before They Yelp

Connect With Angry Customers Before They Yelp

The app OwnerLists establishes a direct line of communication between business owners and their customers, allowing them to respond directly to negative reviews.
SoulCycle's Secret to Turning Customers into Die-Hard Fans

SoulCycle's Secret to Turning Customers into Die-Hard Fans

It's possible to build a cult-like following for your brand. Here's how.
The Secret to Making Customers Passionate About Your Brand

The Secret to Making Customers Passionate About Your Brand

Customer engagement doesn't happen overnight, but there are certain steps you can take to ensure you're cultivating a meaningful connection with buyers.
Why The Competition Isn't Your Business Enemy

Why The Competition Isn't Your Business Enemy

In business, people often believe you need an enemy to beat, but there are better places to focus your energy to grow your business.
How to Take Control of Your Business' Online Reputation

How to Take Control of Your Business' Online Reputation

Four tips you can implement today to improve your ratings on review sites.
Why Ditching Silicon Valley for Paris Was the Best Decision for My Startup

Why Ditching Silicon Valley for Paris Was the Best Decision for My Startup

Vayable co-founder Jamie Wong opens up about how leaving the Valley's "techno-chamber" helped her form deeper connections with customers.
My New Restaurant Has Rave Reviews, But Business Is Slowing Down Dramatically. Why?

My New Restaurant Has Rave Reviews, But Business Is Slowing Down Dramatically. Why?

A new train-themed restaurant started off well, but the number of diners on board is dropping. Ask Entrepreneur's expert offers advice to help this business get back on track.
How to Breed Positivity Among Customers and Clients

How to Breed Positivity Among Customers and Clients

In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
Netflix Goes Where No Customer Service Has Gone Before

Netflix Goes Where No Customer Service Has Gone Before

In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
Why Your Business Should Get in on the Gamification Trend

Why Your Business Should Get in on the Gamification Trend

Gamification, a principle for applying gameplay mechanics and theories to everyday problems, is growing in popularity. Here's how your small business can start playing.
Starbucks' Free Coffee Promotion Isn't Actually About Ending the Government Shutdown

Starbucks' Free Coffee Promotion Isn't Actually About Ending the Government Shutdown

Starbucks appears to be sending a message about cooperation to lawmakers in Washington, but it's really just getting more customers into its stores.
How This Startup Turned an Inventory Nightmare into a Customer Gold Mine

How This Startup Turned an Inventory Nightmare into a Customer Gold Mine

The founder of OrigAudio opens up into how he turned a hard-knock situation into 8,000 new customers.
4 Ways to Turn Social-Media Fans Into Raving, Loyal Customers

4 Ways to Turn Social-Media Fans Into Raving, Loyal Customers

With a little bit of focus, companies can convert casual fans into powerful brand advocates.
Reddit Founder on Startup Success: Identify a Genuine Need and Fill It

Reddit Founder on Startup Success: Identify a Genuine Need and Fill It

Alexis Ohanian on the importance of creating a new tech product or service that solves a problem in people's lives.
How to Dominate Your Competition With 'Reciprocal' Customer Loyalty

How to Dominate Your Competition With 'Reciprocal' Customer Loyalty

Loyalty is a two-way street. If you want to turn customers into raving fans, you'll have to go above and beyond when it comes to the service you provide.
Stellar Customer Service Keeps Upscale Lingerie Shop in Business

Stellar Customer Service Keeps Upscale Lingerie Shop in Business

This Denver-based small shop has weathered tough times by showing their customers that they care.
Stop Losing Money and Focus on Customer Service (Infographic)

Stop Losing Money and Focus on Customer Service (Infographic)

Your customers probably don't like you as much as you think. Here's a look at how improving customer service can boost your bottom line.
Why Everyone Should Buy From You Instead of the Competition

Why Everyone Should Buy From You Instead of the Competition

Outshining your competition means getting savvy about your approach. This doesn't require a hefty budget, just a creative mind and sense of adventure.
What It Takes to Be the Customer's First Choice

What It Takes to Be the Customer's First Choice

You don't want to just give your customers a sense of trust when they think of your brand. You want them to be certain that you're the right choice for them. Here's how.
5 Secrets to Increasing Customer Retention -- and Profits

5 Secrets to Increasing Customer Retention -- and Profits

One-time customers aren't going to fuel the continued growth of your business. Retaining customers is crucial to your long-term success.
When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.

Connect with Entrepreneur

Most Shared Stories