News and Articles About Customer Loyalty
With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.
Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?
Here are five reasons to keep a support team in-house.
With the ecommerce space getting more and more crowded, companies need to look for innovative ways to get customers (and have them stay). Here is one.
One of the easiest ways to turn customers into loyal followers is to show them that you care.
With competition fierce, it is imperative for brands to establish mindshare. Here are a few ways to turn your customers into marketing machines.
How your startup uses language to shape the customer experience says a lot about what it believes in.
Who doesn't want her business to scale? But getting enough customers to make your company sustainable can be challenging. Here are a few ways to make the process a bit easier.
Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
These budget-friendly moves might engage patrons of your business all the way to the checkout counter.
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
While there's nothing wrong with working hard to grow your customer base, it's important to remember the value behind customer retention and brand loyalty.
As the buyer's journey continues to evolve, small businesses need to make big changes to accommodate these new buyers. Here are a few ways to capitalize on this transition.
While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
Nobody likes that person that always denies or casts blame.
Online personal style service Stitch Fix builds loyalty by really knowing its customers.
Ivy League schools, top doctors and rock stars provide a lesson for your business.
Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership
Warby Parker Co-CEO and founder Neil Blumenthal explains how inspiration can come from the most unlikely sources.
You must have these five commonly accepted factors in place if you want your online business to succeed.
These three companies are jumping on a consumer trend that will continue to gain momentum (and dollars) in the near future.
After you've completed a few successful direct mail campaigns, use these four methods to build your sales.
Four out of five customers report they are more willing to give personal information to brands they trust, according to a new survey.
Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
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