Customer Service

How to Provide Multiple 'Wins' Throughout the Customer Lifecycle
Sales Strategies

How to Provide Multiple 'Wins' Throughout the Customer Lifecycle

Pitching, selling, fulfilling: What should you do at each stage?
George Deeb
4 Customer-Service Mistakes You're Already Making -- and How to Correct Them
Customer Service

4 Customer-Service Mistakes You're Already Making -- and How to Correct Them

Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
Philip Krim
Handling the Curveballs of Customer Support
Customer Support

Handling the Curveballs of Customer Support

Here are a handful of troublesome scenarios you may come across, and some guidance on how to handle them.
Gregory Ciotti
4 Tips on Building Tech Products for Boomers
Seniors

4 Tips on Building Tech Products for Boomers

With senior-tech now a mainstay at the Consumer Electronics Show and spending such products is expected to more than double between 2013 and 2018, entrepreneurs need to ensure their technology addresses this market.
Jon Nielsen
Time Warner Cable Ordered to Pay Texas Woman Nearly $230,000 for 'Egregious' Robocalling
Customer Service

Time Warner Cable Ordered to Pay Texas Woman Nearly $230,000 for 'Egregious' Robocalling

Araceli King will receive $1,500 for each of the 153 robocalls she received from the company over the course of a year.
Geoff Weiss
The No. 1 Marketing Strategy Businesses Need to Be Using
Ask the Expert

The No. 1 Marketing Strategy Businesses Need to Be Using

Really good marketing begins and ends with your customer.
Jim Joseph
To Stand Out From the Competition, You Need to Offer Distinct Emotional Benefits
Branding

To Stand Out From the Competition, You Need to Offer Distinct Emotional Benefits

Most products or services typically offer the same functional benefits. What separates one from the other, however, is the branding.
Jim Joseph
Music to Marketers' Ears: Americans Don't Totally Hate Waiting On Hold
Marketing

Music to Marketers' Ears: Americans Don't Totally Hate Waiting On Hold

Hold the phone. We're more patient than you think, especially if marketers pull these tricks.
Kim Lachance Shandrow
4 Savory Strategies to Building an Army of Loyal Employees
Managing Employees

4 Savory Strategies to Building an Army of Loyal Employees

A multi-state restaurateur says the secret to great customer service is hiring the right people from the start.
Stacey Alcorn
4 Ways for Any Business Pro to Close the Deal
Customer Service

4 Ways for Any Business Pro to Close the Deal

While you might be able to bring the deal to the table, the deal is not done until all the I's are dotted and T's are crossed.
Deborah Mitchell
Listen Better to Drive Your Next Breakthrough: Weekly Tips
Weekly Tips Roundup

Listen Better to Drive Your Next Breakthrough: Weekly Tips

Three thought-leaders share how to tap into what your audience needs.
Tanya Benedicto Klich
3 Ways Successful Entrepreneurs Build Outstanding Customer Experiences
Customer Experience

3 Ways Successful Entrepreneurs Build Outstanding Customer Experiences

The key to creating a customer experience that truly surprises and delights starts with understanding what your customers need, want and value most.
Maggie Patterson
5 Ways to Never Miss a Deadline
Deadlines

5 Ways to Never Miss a Deadline

The good news is you won a big contract. The bad news is you committed to do the impossible.
Steve Tobak
Dear Millennials: To Grow Your Business, Focus on People, Not Just Products
Customer Engagement

Dear Millennials: To Grow Your Business, Focus on People, Not Just Products

Take these three steps to "invite" people into your business.
Andrew Benett