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Zig Ziglar and the Importance of Helping Others

Zig Ziglar and the Importance of Helping Others

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From the late Zig Ziglar's sound advice to solutions to customer-service difficulties, a sampling of our best tips of the week.
November 30, 2012 in Sales
What to Do When Customers Get Mean on Social Media

What to Do When Customers Get Mean on Social Media

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How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
November 28, 2012 in Social Media
5 Tips for Coping with Cranky Customers

5 Tips for Coping with Cranky Customers

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As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.
November 28, 2012 in Customer Loyalty and Retention
How to Recognize Which Customers Are Bad for Business

How to Recognize Which Customers Are Bad for Business

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Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment.
November 20, 2012 in Growth Strategies
Think the Flintstones, EQ and Other Tips from Gary Vaynerchuk About Connecting With Customers

Think the Flintstones, EQ and Other Tips from Gary Vaynerchuk About Connecting With Customers

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In this chat interview, we asked entrepreneur Gary Vaynerchuk your questions about winning over customers on social media.
November 16, 2012 in Social Media
How to Add Personality to Your Loyalty Program

How to Add Personality to Your Loyalty Program

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Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.
November 15, 2012 in Customer Loyalty and Retention
Video: Gary Vaynerchuk on Turning Customer Complaints into OpportunitiesPlay Video

Gary Vaynerchuk on Turning Customer Complaints into Opportunities (Video)

The serial entrepreneur explains why you should be thrilled when consumers bash your brand.
November 3, 2012 in Customer Loyalty and Retention
Got a Bad Yelp Review? Here's What to Do

Got a Bad Yelp Review? Here's What to Do

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Consider these three steps for turning a negative review into a positive outcome.
October 16, 2012 in Social Media
Richard Branson on How to Build Trust

Richard Branson on How to Build Trust

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How to win the trust of investors, future partners and suppliers.
October 15, 2012 in Customer Service
5 Tips for Using Social Media as a Customer Service Tool

5 Tips for Using Social Media as a Customer Service Tool

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Why you should embrace negative comments online and how to do it right.
October 10, 2012 in Social Media
3 Ways to Build Consumer Trust

3 Ways to Build Consumer Trust

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Grow your business by fostering your customer's trust with these tips.
October 9, 2012 in Customer Service
Richard Branson on Asking for Help

Richard Branson on Asking for Help

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The famous entrepreneur on why you should seek advice during every stage of your business.
September 17, 2012 in Growth Strategies
Creating Your Company's LinkedIn Profile

Creating Your Company's LinkedIn Profile

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These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.
September 4, 2012 in Branding
How Secure Package Delivery Can Raise Customer Satisfaction

How Secure Package Delivery Can Raise Customer Satisfaction

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Amazon's new locker shipping service joins others offering customers more options.
August 14, 2012 in Shipping Center
8 Tips for Business Success from Costco's Jim Sinegal

8 Tips for Business Success from Costco's Jim Sinegal

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Even brilliant start-up entrepreneurs could benefit from learning a thing or two from the long-time Costco CEO.
August 14, 2012 in Business Management
5 Ways to Take Customer Loyalty to the Next Level

5 Ways to Take Customer Loyalty to the Next Level

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Here's how to improve the ways you measure loyalty and make it a higher priority with employees.
August 6, 2012 in Online Marketing
Richard Branson on the Secret to Exceeding Customer Expectations

Richard Branson on the Secret to Exceeding Customer Expectations

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When it comes to customer service, training front-line employees can be your power tool.
July 16, 2012 in Customer Service
How a Lean Startup Can Keep Customers

How a Lean Startup Can Keep Customers

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You have customers for your new mobile app or retail website. Here's how to fight churn.
What a Trip to LAX Taught Me About Customer Service

What a Trip to LAX Taught Me About Customer Service

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When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip.
June 7, 2012 in Customer Service
Social Media Users Are Squeakier Wheels When It Comes to Customer Service

Social Media Users Are Squeakier Wheels When It Comes to Customer Service

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Not convinced your business should provide customer service via social media? Turns out, social media users spend more when they receive great service.
May 3, 2012 in Social Media
Seven Tips for Coping with Customer Questions

Seven Tips for Coping with Customer Questions

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Customers always have questions, and often they are very bizarre. Here are tips on how to make sure you address them effectively.
April 18, 2012 in Customer Loyalty and Retention
Businesses Can't Afford to Neglect Customer Service on Facebook

Businesses Can't Afford to Neglect Customer Service on Facebook

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Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.
April 12, 2012 in Customer Loyalty and Retention
Kentucky Businesses Brace for NCAA Final Four Madness

Kentucky Businesses Brace for NCAA Final Four Madness

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Here are three tips for how you can prepare for a sudden surge in sales.
March 30, 2012 in Sales
A New App for Reporting Customer-Service Issues

A New App for Reporting Customer-Service Issues

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Tello notifies business owners when customer service reviews are posted.
March 7, 2012 in Apps & Software
Smartphones Become the Go-To Tool for Shoppers

Smartphones Become the Go-To Tool for Shoppers

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As smartphone usage increases, bricks-and-mortar retailers could see their revenue drop. Here's how to stay ahead of the curve.
February 28, 2012 in Sales

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