Customer service
Zig Ziglar and the Importance of Helping Others
BY Brian Patrick Eha
From the late Zig Ziglar's sound advice to solutions to customer-service difficulties, a sampling of our best tips of the week. What to Do When Customers Get Mean on Social Media
BY Scott Levy
How dealing with angry customers can be an opportunity to show the world how your company cares about customer service. 5 Tips for Coping with Cranky Customers
BY Lisa Girard
As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how. How to Recognize Which Customers Are Bad for Business
BY Joe Worth
Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment. Think the Flintstones, EQ and Other Tips from Gary Vaynerchuk About Connecting With Customers
BY Laura Lorber
In this chat interview, we asked entrepreneur Gary Vaynerchuk your questions about winning over customers on social media. How to Add Personality to Your Loyalty Program
BY Dan O'Shea
Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.Play Video Gary Vaynerchuk on Turning Customer Complaints into Opportunities (Video)
The serial entrepreneur explains why you should be thrilled when consumers bash your brand. Got a Bad Yelp Review? Here's What to Do
BY Jason Fell
Consider these three steps for turning a negative review into a positive outcome. Richard Branson on How to Build Trust
BY Richard Branson
How to win the trust of investors, future partners and suppliers. 5 Tips for Using Social Media as a Customer Service Tool
BY Scott Levy
Why you should embrace negative comments online and how to do it right. 3 Ways to Build Consumer Trust
BY Nadia Goodman
Grow your business by fostering your customer's trust with these tips. Richard Branson on Asking for Help
BY Richard Branson
The famous entrepreneur on why you should seek advice during every stage of your business. Creating Your Company's LinkedIn Profile
BY Ted Prodromou
These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers. How Secure Package Delivery Can Raise Customer Satisfaction
BY Mikal E. Belicove
Amazon's new locker shipping service joins others offering customers more options. 8 Tips for Business Success from Costco's Jim Sinegal
BY Adam Toren
Even brilliant start-up entrepreneurs could benefit from learning a thing or two from the long-time Costco CEO. 5 Ways to Take Customer Loyalty to the Next Level
BY Joanna Lord
Here's how to improve the ways you measure loyalty and make it a higher priority with employees. Richard Branson on the Secret to Exceeding Customer Expectations
BY Richard Branson
When it comes to customer service, training front-line employees can be your power tool. How a Lean Startup Can Keep Customers
BY Steve Blank and Bob Dorf
You have customers for your new mobile app or retail website. Here's how to fight churn. What a Trip to LAX Taught Me About Customer Service
BY Mikal E. Belicove
When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip. Social Media Users Are Squeakier Wheels When It Comes to Customer Service
BY Mikal E. Belicove
Not convinced your business should provide customer service via social media? Turns out, social media users spend more when they receive great service. Seven Tips for Coping with Customer Questions
BY Carol Tice
Customers always have questions, and often they are very bizarre. Here are tips on how to make sure you address them effectively. Businesses Can't Afford to Neglect Customer Service on Facebook
BY Mikal E. Belicove
Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same. Kentucky Businesses Brace for NCAA Final Four Madness
BY Jason Fell
Here are three tips for how you can prepare for a sudden surge in sales. A New App for Reporting Customer-Service Issues
BY Gwen Moran
Tello notifies business owners when customer service reviews are posted. 
