News and Articles About Customer Service
Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Singular titles can play a part in highlighting a unique corporate culture. This can help companies find the right people and vice versa.
To be successful in todays online marketplace, web stores need to focus on delivering the full customer experience.
Customer service comes down to answering two very simple questions.
Stop thinking 'close the deal' and start thinking 'begin the relationship.'
Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
Vani Hari has already convinced Subway and Chick-fil-A to make big changes. Now, she's taking on Starbuck's favorite fall drink.
Managers and employees: Take note of this simple but powerful practice.
Happy clients will not only buy more from you, they'll tell their friends.
Grow your first-time customers into loyal brand followers with these techniques.
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Businesses take time to build, but there are a few tricks to snagging key clients quickly and getting your company off the ground immediately.
Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
A small company can get by with one account but large-scale enterprises would be wise to branch out.
In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
How embracing this convenient, easy-to-adopt growing checkout practice can expand and enhance your customer service, right from your smartphone or tablet.
Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
A business is not always able to give clients what they want. Here's how to respond.
What you can learn from one startup that botched a delivery and lost me as a customer forever.
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
With a few simple tricks, you can steer clear of an embarrassing name slip-up later.
A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
Airbnb and Uber both announced new services exclusively targeting businesses, but will travelers look beyond a host of security and regulatory issues plaguing the sharing economy?
The co-founder of a men's fashion site says it's possible for startups to deliver world-class service on a stringent budget.
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