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News and Articles About Customer service

How One Traveler Woke Up in the Dark and Trapped Alone Inside an Airplane

How One Traveler Woke Up in the Dark and Trapped Alone Inside an Airplane

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A Louisiana man shares his travel nightmare.
December 12, 2013 in Business Travel
Admit the Things You Don't Understand and Other Must-Read Business Tips

Admit the Things You Don't Understand and Other Must-Read Business Tips

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A look at how admitting ignorance to your employees can improve communication, why you should avoid doing business in some countries and more advice for business owners.
December 6, 2013 in Managing Employees
5 Important Business Lessons I Learned From My First Job

5 Important Business Lessons I Learned From My First Job

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Early in my professional career I picked up some important business fundamentals that continue to influence my business today.
December 4, 2013 in Startup Basics
Business Owners: Want to Offer a Black Friday Deal? Here's How.

Business Owners: Want to Offer a Black Friday Deal? Here's How.

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Small-business retailers may not be able to match the Black Friday extravaganzas offered by the big-box stores, but there are certain things they can do to compete.
November 21, 2013 in Marketing
How to Handle Negative Online Reviews

How to Handle Negative Online Reviews

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Our PR expert Ivan Ristic discusses how businesses should handle negative comments on social media and review sites like Yelp.
November 13, 2013 in Social Media
Airlines Compete For Premium Customers With Crazy Perks

Airlines Compete For Premium Customers With Crazy Perks

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From in-flight showers, to airport spas and hair salons, airlines' premium classes are exploding with perks. Meanwhile in economy, space is getting even tighter.
November 1, 2013 in Business Travel
4 Ways to Draw Customers Into Your Restaurant

4 Ways to Draw Customers Into Your Restaurant

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An experienced 'Top Chef' restaurant owner shares some of his secrets to success.
October 16, 2013 in Grow Your Business
How to Breed Positivity Among Customers and Clients

How to Breed Positivity Among Customers and Clients

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In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
October 15, 2013 in Customer Loyalty and Retention
Netflix Goes Where No Customer Service Has Gone Before

Netflix Goes Where No Customer Service Has Gone Before

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In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
October 14, 2013 in Customer Loyalty and Retention
6 Steps to a Return Policy That Will Score You More Sales

6 Steps to a Return Policy That Will Score You More Sales

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When REI recently changed its 'no questions asked' return policy to a year limit, people started debating the best approach. Here are six steps to get the most out of your policy.
September 27, 2013 in Sales
REI Ditches Its Lifetime Warranty: Good or Bad Idea?

REI Ditches Its Lifetime Warranty: Good or Bad Idea?

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Rugged outfitter REI recently jettisoned its lifetime warranty -- putting an end to being able to return decades-old camping gear. Think it'll be a good strategy for the retailer?
September 25, 2013 in Customer Loyalty and Retention
Hotel Loyalty Programs: Loyalty Not Required

Hotel Loyalty Programs: Loyalty Not Required

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Savvy travelers are discovering the benefits of instant rewards at a growing number of hotel chains.
September 13, 2013 in Business Travel
Stellar Customer Service Keeps Upscale Lingerie Shop in Business

Stellar Customer Service Keeps Upscale Lingerie Shop in Business

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This Denver-based small shop has weathered tough times by showing their customers that they care.
September 8, 2013 in Customer Loyalty and Retention
Angry Customer Used Promoted Tweets to Chastise British Airways

Angry Customer Used Promoted Tweets to Chastise British Airways

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A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
September 3, 2013 in Customer Loyalty and Retention
Stop Losing Money and Focus on Customer Service (Infographic)

Stop Losing Money and Focus on Customer Service (Infographic)

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Your customers probably don't like you as much as you think. Here's a look at how improving customer service can boost your bottom line.
September 3, 2013 in Customer Loyalty and Retention
When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

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Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.
August 21, 2013 in Online Marketing
15 Tips for Improving Customer Loyalty

15 Tips for Improving Customer Loyalty

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Give customers a great experience, don't screw stuff up and other timeless advice.
August 5, 2013 in Customer Loyalty and Retention
How Boutique Hotels Are Courting Googlers and Gamers

How Boutique Hotels Are Courting Googlers and Gamers

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Put down your iPad. It’s the ping pong paddle you'll need at boutique hotels targeting a new type of business traveler.
August 2, 2013 in Business Travel

The Magic of Owning a Customer-Service Problem

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Customers want their problems fixed fast. They want to know you care. That's why building a loyal following means delivering great customer service. Here are three ways to get there.
July 24, 2013 in Customer Service

Why You Should Learn From Steve Jobs, Not Idolize Him

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The late-Apple CEO did much to further entrepreneurship, in spite of his famously difficult personality. Here are some of his pearls of wisdom you should take to heart.
July 22, 2013 in Young Entrepreneurs
How One Business Fulfilled a Ridiculous Customer Request

How One Business Fulfilled a Ridiculous Customer Request

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A Texas hotel goes above and beyond to make the stay of an audacious lodger one he'll fondly remember.
8 Keys to Award Winning Startup Customer Service

8 Keys to Award Winning Startup Customer Service

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It's a mistake to only consider customer service as an afterthought. Here are the keys to creating a world-class response system at your startup.
July 13, 2013 in Marketing Basics
Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion

Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion

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Appeal drudges up accusations of review rigging, tilting the site's rating system.
July 12, 2013 in Social Media
Social Media Is Getting Nasty. How Can You Rise Above It?

Social Media Is Getting Nasty. How Can You Rise Above It?

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With social media widening its reach by the day, etiquette is getting the ax. We provide some tips on how to avoid succumbing to snarky behavior.
June 5, 2013 in Social Media
Yelp Continues to Defend Against Claims of Review Manipulation

Yelp Continues to Defend Against Claims of Review Manipulation

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Some business owners are expressing anger and confusion over the site's system for filtering reviews.
May 24, 2013 in Social Media

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