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Today's Most Read
Taylor Swift's Latest Trademark Filings Reveal a Shrewd Business Strategy
Humor Them. A Well-Timed Laugh Speaks Volumes.
15 Reasons You Will Live a Long Life
Tony Robbins: Could Moving Be the Answer?
6 Things They Don't Tell You When You Leave the Big Corporate World for Your Own Business
News and Articles About Customer Service
8 Steps for Dealing With Angry Customer Complaints
How an early morning exercise session lead to a new understanding of managing aggressive feedback.
The Rise of the Robotic Co-Worker
By assuming core processes in factories, labs, hospitals, offices, will machines make people irrelevant or unemployed? Consider this argument that humans partnered with such machines will give rise to efficiency, customer service and innovation.
Use Emotional Intelligence to Make More Money
You might save everyone a lot of angst in the process.
Grow Your Business
5 Steps to Become a Market Leader
Positioning your company as a leader takes a lot of planning and hard work.
Why Gmail Fails for Customer Support
Never skimp on that which directly affects customer communications.
Watch: Customers Surprise Beloved Bagel Shop Worker With a Car
'She's Shirley,' said Craig Boyd, a regular customer. 'She takes care of us and always has a smile.'
If You Can Make It Here, Don't Make It Anywhere Else
Domestic manufacturing is a better deal than you think, says the owner of a U.S. printing facility.
A 5-Step Guide to Competing With Amazon
Think you can't compete with Amazon? Think again.
Avoid These 5 Customer-Care Traps
Recognize your company's approach to clients and the potential pitfalls your business can fall into. Develop a strategy in response.
The Top 1 Reason Your Brand's Revenue Is Declining
If you've tasted success and now have lost it, it usually comes down to one thing.
Lessons From a Country Music Duo to Make Your Business 'Big & Rich'
Professional musicians give inspiring performances. Successful entrepreneurs do the same thing.
What the Airplane 'Knee Defender' Teaches Us About Human Empathy
You might think empathy is just a touchie-feelie hippie notion, but it's also smart business.
Create a Winning Perception of Your Startup With These 3 Tips
You know what they say: perception is reality. Use this to your advantage by making your company appear larger than it is.
It Begins: Kohl's to Stay Open for More Than 100 Hours Before Christmas
The retailer is set to run a shopping marathon leading up to the holidays. And it isn't the only one.
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