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5 Social-Media Opportunities Businesses Mostly Overlook
Surprisingly few companies are taking full advantage of what social media offers.
Good Customer Service Is Your Best Holiday Marketing Investment (Infographic)
The team member talking to the customer is really the most important person in your company. At least to the customer.
Let's Get Personal: Using Technology to Improve In-Store Customer Experience
Technology and data can play an invaluable role in enhancing your business, and the benefits are there for the taking, but don't lose sight of the folks behind the numbers.
3 Things Every Business Leader Should Unlearn
It's time to reprogram your attitude toward waiting, blaming and selling.
3 Ways to Retain Loyal Customers By Going Above and Beyond
My son had an amazing experience with a company that helped him restring lacrosse heads for his team. Here's how you too can surprise and delight your customers.
Facebook Just Added New Features for Businesses
The social network isn't just for reposting animal pictures and inspirational quote memes anymore.
Why You Should Think Less About Sales and More About the Customer Experience
Remember that old adage, 'Always be closing'? It's beginning to be obsolete.
5 Last-Minute Tips for Small Retailers to Boost Black Friday Sales
There's still time to make sure your ecommerce site is optimized, your social campaigns are a success and your inventory is under control.
4 Disruptors That Made Superior Branding Their Competitive Edge
When many companies offer similar products at similar prices the customer's feel for the brand is the crucial distinction.
Volkswagen to Give Gift Cards, Repairs to Diesel Car Owners
The embattled car maker admitted to installing 'defeat devices' in 11 million vehicles worldwide.
Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
3 Clichés Entrepreneurs Should Actually Follow
While some clichés shortcuts and euphemisms that serve only to shield people's true thoughts and keep them from voicing their opinions, these three have stood the test of time and are well known for a reason.
Tweak Your Company Survey to Find Out What the Customer Actually Experiences
Most surveys ask questions that the company wants to know, not what the customer wants to tell them. And that gets you nowhere.
3 Strategies to Create a Cult Following for Your Business
What do Starbucks, Crossfit, Southwest Airlines and Taylor Swift have in common?
This Valentine's Day Discover your True Love in 6 Simple Steps
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