Customer Service

News and Articles About Customer Service

If You Want Happy Customers, Do These 5 Things (Infographic)
Customers

If You Want Happy Customers, Do These 5 Things (Infographic)

It's not that hard to make holiday shoppers happy -- and the payoff can be huge.
Laura Entis
Who Our Loyalty Experts Are Loyal To
Business Circle

Who Our Loyalty Experts Are Loyal To

We asked our customer service experts about the companies they love and why.
Entrepreneur Staff
Staff Training's Surprising Role in Customer Loyalty
Business Circle

Staff Training's Surprising Role in Customer Loyalty

Educate your staff to ensure a top-notch customer experience.
Entrepreneur Staff
People Are Still Afraid to Shop Online. Here's What Businesses Can Do to Protect Them.
Security

People Are Still Afraid to Shop Online. Here's What Businesses Can Do to Protect Them.

The majority of consumers are concerned about safety when they purchase online, according to a recent study.
Nina Zipkin
Implement These 5 Strategies to Avoid Holiday Shipping Snafus
Shipping Strategies

Implement These 5 Strategies to Avoid Holiday Shipping Snafus

Even if you didn't have any problems last year, it's a good idea to prepare and keep customers happy.
Jarrett Streebin
Want Loyal Customers? Understand This.
Business Circle

Want Loyal Customers? Understand This.

Our experts help you better understand why your customers use your service to build loyalty.
Entrepreneur Staff
8 Slow and Steady Steps to Striking It Rich
Growth Strategies

8 Slow and Steady Steps to Striking It Rich

Want to be a millionaire? Here's how to do it the right way.
Nina Zipkin
Focusing Just on New Sales? Focus on This Instead.
Business Circle

Focusing Just on New Sales? Focus on This Instead.

Our experts explain how to maximize your relationship with existing customers.
Entrepreneur Staff
The Art of Crafting Successful Vendor Relationships
Vendors

The Art of Crafting Successful Vendor Relationships

Partnering with established service providers allows a young company to scale more quickly and focus on developing and refining the core business.
Zeke Adkins
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Customer Support Is More Than High Scores
Customer Service

Customer Support Is More Than High Scores

Even great data cannot guarantee good decision-making. Without context, data is meaningless.
Gregory Ciotti
Aggressive Marketing Won't Win Customer Loyalty
Business Circle

Aggressive Marketing Won't Win Customer Loyalty

Our experts explain what businesses often don't understand about customer retention.
Entrepreneur Staff
Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price
Running a business

Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price

If you want to stay relevant, much less open, you should know your product or service in and out, and make sure you employees are well trained.
Jim Joseph
Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract
Customer Service

Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract

A 56-year-old widow from Wales has said that it was easier -- procedurally speaking -- to bury her late husband than to cancel his T-Mobile cell phone contract.
Geoff Weiss
For a Winning Product Launch, Address Genuine Customer Needs
Challenges

For a Winning Product Launch, Address Genuine Customer Needs

To launch a startup, figure out how you can solve clients' problems.
Jesse Torres
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