Customer Service

News and Articles About Customer Service

8 Steps for Dealing With Angry Customer Complaints
Customer Service

8 Steps for Dealing With Angry Customer Complaints

How an early morning exercise session lead to a new understanding of managing aggressive feedback.
Peter Gasca
The Rise of the Robotic Co-Worker
Robots

The Rise of the Robotic Co-Worker

By assuming core processes in factories, labs, hospitals, offices, will machines make people irrelevant or unemployed? Consider this argument that humans partnered with such machines will give rise to efficiency, customer service and innovation.
Alastair Bathgate
Use Emotional Intelligence to Make More Money
Customer Service

Use Emotional Intelligence to Make More Money

You might save everyone a lot of angst in the process.
Marley Majcher
5 Steps to Become a Market Leader
Grow Your Business

5 Steps to Become a Market Leader

Positioning your company as a leader takes a lot of planning and hard work.
Zach Cutler
Why Gmail Fails for Customer Support
Customer Support

Why Gmail Fails for Customer Support

Never skimp on that which directly affects customer communications.
Gregory Ciotti
Watch: Customers Surprise Beloved Bagel Shop Worker With a Car
Customer Service

Watch: Customers Surprise Beloved Bagel Shop Worker With a Car

'She's Shirley,' said Craig Boyd, a regular customer. 'She takes care of us and always has a smile.'
Geoff Weiss
If You Can Make It Here, Don't Make It Anywhere Else
Manufacturing

If You Can Make It Here, Don't Make It Anywhere Else

Domestic manufacturing is a better deal than you think, says the owner of a U.S. printing facility.
Jason Weisenthal
A 5-Step Guide to Competing With Amazon
Competition

A 5-Step Guide to Competing With Amazon

Think you can't compete with Amazon? Think again.
Neil Patel
Avoid These 5 Customer-Care Traps
Customer Service

Avoid These 5 Customer-Care Traps

Recognize your company's approach to clients and the potential pitfalls your business can fall into. Develop a strategy in response.
Jim Freeze
The Top 1 Reason Your Brand's Revenue Is Declining
Brands

The Top 1 Reason Your Brand's Revenue Is Declining

If you've tasted success and now have lost it, it usually comes down to one thing.
Greg Shugar
Lessons From a Country Music Duo to Make Your Business 'Big & Rich'
Customer Experience

Lessons From a Country Music Duo to Make Your Business 'Big & Rich'

Professional musicians give inspiring performances. Successful entrepreneurs do the same thing.
John Brubaker
What the Airplane 'Knee Defender' Teaches Us About Human Empathy
Company Culture

What the Airplane 'Knee Defender' Teaches Us About Human Empathy

You might think empathy is just a touchie-feelie hippie notion, but it's also smart business.
Leyla Seka
Create a Winning Perception of Your Startup With These 3 Tips
Startup Basics

Create a Winning Perception of Your Startup With These 3 Tips

You know what they say: perception is reality. Use this to your advantage by making your company appear larger than it is.
Adam Callinan
It Begins: Kohl's to Stay Open for More Than 100 Hours Before Christmas
Holiday Shopping

It Begins: Kohl's to Stay Open for More Than 100 Hours Before Christmas

The retailer is set to run a shopping marathon leading up to the holidays. And it isn't the only one.
Nina Zipkin