News and Articles About Customer Service
What you can learn from one startup that botched a delivery and lost me as a customer forever.
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
With a few simple tricks, you can steer clear of an embarrassing name slip-up later.
A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
Airbnb and Uber both announced new services exclusively targeting businesses, but will travelers look beyond a host of security and regulatory issues plaguing the sharing economy?
The co-founder of a men's fashion site says it's possible for startups to deliver world-class service on a stringent budget.
Steer the company in new directions without alienating the traditional customer base or losing sight of the core mission.
Customers are doing their own research. So traditional methods of promotion don't suffice.
The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
The case of an Airbnb guest who overstayed his welcome and now is a legal tenant raises critical questions about what the home-rental platform can do to protect its hosts.
Make your client-support process a win for all involved, not excluding those answering the phones.
Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
No one likes losing business, but that doesnt mean you should berate your customers.
Whatever your business, Integrity and service are your best offerings.
If you run any type of online business, your customers and the media need to be able to contact you quickly and easily.
Great ideas are a dime a dozen. The startups that succeed focus on these four things.
You can slay the online giant (somewhat) -- by doing these eight things consistently.
Referrals from satisfied customers are the lifeblood of many business. Try these smart strategies to increase your word-of-mouth marketing.
Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
Inspirational stories of great people and companies going above and beyond.
The more you are willing to give, the less you will need to "sell.''
If your sales team is still operating under tradition, they need to adapt to todays buyers.
Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.