The ridesharing company was loath to respond to Jenny Partington's complaints until she involved local media.
If there is a market for your business, you will have competitors. Learning from them is the winning strategy.
Centralized software leads to superpowered customer service and a huge productivity boost.
Today, the social media giant is rolling out new features making it more attractive for business owners to respond privately and quickly to customer inquiries.
Customer retention is key to a successful business. Learn how.
Disneyland is not only a place for kids and adults to have fun. It's an exceptionally well-run business that any entrepreneur could glean valuable information from.
'In every business, even college recruitment, people are looking for someone to rescue them.'
Always remember that when you reach out to customer support, there's a human being on the other end.
To be of strategic importance, human resources needs to understand the company thoroughly and apply key skills.
Pitching, selling, fulfilling: What should you do at each stage?
Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
Here are a handful of troublesome scenarios you may come across, and some guidance on how to handle them.
With senior-tech now a mainstay at the Consumer Electronics Show and spending such products is expected to more than double between 2013 and 2018, entrepreneurs need to ensure their technology addresses this market.
Araceli King will receive $1,500 for each of the 153 robocalls she received from the company over the course of a year.
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© 2015 Entrepreneur Media, Inc.