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4 Ways to Show Customers You Are Listening to Them
Asking for ideas and rewarding suggestions are techniques to keep the good karma flowing between you and your loyal clientele.
4 Things Non-Tech Leaders Do Better Than the Cyber-Obsessed
Co-founders lacking technology-heavy backgrounds tend be better at seeing the forest for the trees in today's online jungle.
How Could Your Business Implode? Let Us Count the Ways.
Never underestimate how many routes on your entrepreneurial journey lead to failure.
This Office Product E-Tailer Combines New Technology With Old-School Customer Service
OfficeZilla is stomping on its big box store competition.
5 Things Domino's Pizza Can Teach You About Being a Better Leader
It's not how you deal with the 'knowns' but with the 'unknowns' that will help you make your business a success.
'Chase Excellence and the Dollars Will Take Care of Themselves'
There are three questions people ask themselves when they meet you, and the answers will determine whether they do business with you.
Battling Brand Sabotage: The Angry Critic
Only one negative online review can destroy your company's reputation. Here's how to prevent that from happening.
10 Tips to Make Your Customer Support More, Well, Personal
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Employee Engagement Is More Important Than the Customer
Failure to engage your staff effectively is the first step down the bad-service rabbit hole.
5 Cool Things You Can Do With Customer Feedback
Ever hear of a 'wall of love'? Time to build one for your company.
How to Ensure Your Customer-Support Staff Doesn't Get Burnt Out
Because customer-facing roles require energy and resilience, the people in these positions should be focusing on self-care.
6 Ways to Become a More Empathetic Entrepreneur
Have you read 'To Kill a Mockingbird'? You should, for its central message.
5 Leadership Lessons From My Greatest Boss Ever
The CEO of a Fortune 500 company that I worked at was inspiring not only in serving his customers and employees, but improving the bottom line.
7 Considerations for Finding Your Ideal Customer-Support Structure
Define your customer's 'delight,' meaning that person's perfect support experience.
Business Lesson from the Success of the 'Fast and Furious' Franchise
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