Customer Service

News and Articles About Customer Service

Hotels That Rock at Social Media

Hotels That Rock at Social Media

From star-studded boutique hotels to a small business near you, using social media as a customer service tool is a no-brainer.
Five Small Business Lessons from Netflix's Qwikster Split

Five Small Business Lessons from Netflix's Qwikster Split

Customers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.
Only You Can Prevent Cringe-Worthy Customer Service

Only You Can Prevent Cringe-Worthy Customer Service

Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.
Startup Strives to Make Customer Service a More 'Zen' Experience

Startup Strives to Make Customer Service a More 'Zen' Experience

How three immigrant entrepreneurs found U.S. success in launching Zendesk.
Insights: How to Improve Customer Service

Insights: How to Improve Customer Service

Celebrated author Guy Kawasaki offers advice on creating a better customer experience.
Four Mistakes That Can Kill Your Small Business

Four Mistakes That Can Kill Your Small Business

Here's a look at management flaws that could spell disaster if left uncorrected.
'Breastaurants' Ring Up Big Profits

'Breastaurants' Ring Up Big Profits

Restaurants that woo men with attractive waitresses, big beer selections & giant TVs are winning loyal customers--and raking in revenues.
How Your Business Can Build Customer Loyalty -- and Profits

How Your Business Can Build Customer Loyalty -- and Profits

Better customer service can cultivate a more profitable business. Here are a few tips for building customer loyalty.
Richard Branson on Attention to Detail

Richard Branson on Attention to Detail

The celebrated entrepreneur's advice for delivering on your business promises.
Seven Tips for Building Customer Loyalty

Seven Tips for Building Customer Loyalty

Treat returning customers right and they'll return the favor.
Building a Business in the 'Thank You Economy'

Building a Business in the 'Thank You Economy'

Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.
Two Weeks to Startup: Day 7. Develop a Marketing Plan

Two Weeks to Startup: Day 7. Develop a Marketing Plan

Learn ways to spread the word about your new business. Plus, how to win your first customers.
Richard Branson on Customer Service

Richard Branson on Customer Service

The Virgin Group founder explains why your team is only as strong as its weakest link.
Richard Branson on Passing the Bad-News Buck

Richard Branson on Passing the Bad-News Buck

How to change the 'us vs. them' mentality in corporate culture.

Salesforce.com

The online customer relationship management tool is simultaneously scorned for its complexity and heralded for its performance. Here's a view from both sides.

The Future of Customer Service

Mobile technology is changing the way consumers search for answers.
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