Customer Service

News and Articles About Customer Service

Five Signs You're Losing a Sale -- And How to Save It

When a deal is going sour, try these savvy strategies to turn it around.

How Hyundai Regained Car Buyers' Trust

Finbarr O'Neill, who led Hyundai through its U.S. turnaround, discusses the car maker's strategic comeback. He's now president of J.D. Power and Associates and he spoke with Bryan Elliot for 'Behind the Brand.'

Seven Simple Tips to Get Honest Customer Feedback Online

Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.

Why Netflix, Bank of America and Dunkin' Donuts Cave in to Customer Demands

Where is the line between being responsive to customers' needs, and simply letting customers call the shots?

'Cake Boss' Asks: Are You Judging Your Customers?

'Cake Boss' Buddy Valastro of Carlo's Bakery shows why his business is a success. No matter how weird the request, his customers are always right.

Hotels That Rock at Social Media

From star-studded boutique hotels to a small business near you, using social media as a customer service tool is a no-brainer.

Five Small Business Lessons from Netflix's Qwikster Split

Customers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.

Only You Can Prevent Cringe-Worthy Customer Service

Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.

Startup Strives to Make Customer Service a More 'Zen' Experience

How three immigrant entrepreneurs found U.S. success in launching Zendesk.

Insights: How to Improve Customer Service

Celebrated author Guy Kawasaki offers advice on creating a better customer experience.

Four Mistakes That Can Kill Your Small Business

Here's a look at management flaws that could spell disaster if left uncorrected.

'Breastaurants' Ring Up Big Profits

Restaurants that woo men with attractive waitresses, big beer selections & giant TVs are winning loyal customers--and raking in revenues.

How Your Business Can Build Customer Loyalty -- and Profits

Better customer service can cultivate a more profitable business. Here are a few tips for building customer loyalty.

Richard Branson on Attention to Detail

The celebrated entrepreneur's advice for delivering on your business promises.

Seven Tips for Building Customer Loyalty

Treat returning customers right and they'll return the favor.

Building a Business in the 'Thank You Economy'

Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.

Two Weeks to Startup: Day 7. Develop a Marketing Plan

Learn ways to spread the word about your new business. Plus, how to win your first customers.

Richard Branson on Customer Service

The Virgin Group founder explains why your team is only as strong as its weakest link.

Richard Branson on Passing the Bad-News Buck

How to change the 'us vs. them' mentality in corporate culture.

Salesforce.com

The online customer relationship management tool is simultaneously scorned for its complexity and heralded for its performance. Here's a view from both sides.

The Future of Customer Service

Mobile technology is changing the way consumers search for answers.

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