At your business, aim for the type of intimacy offered at a neighborhood coffee shop or bar where everyone knows your name.
Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Welcome familiar faces back to your business as your benefactors. Don't take anyone for granted.
Huge consumer businesses quickly accepted Apple's new payment system but less tech-savvy small businesses might have the most to gain.
Your startup may be a newcomer to the field but some pillars of a longstanding business operation might apply: competitive differentiation, great customer service and savvy product updates.
Acquiring customers is nice. Keeping customers is how you stay in business.
When you're branding your company and you're just starting out, you obviously want everything to go smoothly. That, of course, isn't always the case.
It's not more important than ever to stay on top of customer complaints, which can quickly sink a business.
Choose a platform that serves the needs of every department.
Blind check-ins and failing to build relationships before complaints arise are behaviors of the past. Use data to understand clients, proactively preparing for interactions.
Here are some easy changes entrepreneurs can make for a more productive year ahead.
Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
How an early morning exercise session lead to a new understanding of managing aggressive feedback.
By assuming core processes in factories, labs, hospitals, offices, will machines make people irrelevant or unemployed? Consider this argument that humans partnered with such machines will give rise to efficiency, customer service and innovation.
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© 2015 Entrepreneur Media, Inc.