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News and Articles About Customer Service
5 Strategies to Triumph in Customer Support Over the Holiday Season
Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Here's How to Make the Most Out of Your Client Relationships
How to help your customers without wasting your time, or theirs.
5 Customer Service Tips to Avoid Scrooge-Like Behavior
This time of year means more business, which also means more frustrated customers.
What Happened to the Real Black Friday?
The shopping event has just become crazy. Entrepreneurs should step in and bring it back to its roots.
4 Reasons Why Customers Vanish Without a Word
Often, people are just too polite to tell you that you are screwing up. You need to find out for yourself.
Steal Away Your Rival's Unhappy Customers
Our experts explain how you can use customer disloyalty to your advantage.
If You Want Happy Customers, Do These 5 Things (Infographic)
It's not that hard to make holiday shoppers happy -- and the payoff can be huge.
Who Our Loyalty Experts Are Loyal To
We asked our customer service experts about the companies they love and why.
Staff Training's Surprising Role in Customer Loyalty
Educate your staff to ensure a top-notch customer experience.
People Are Still Afraid to Shop Online. Here's What Businesses Can Do to Protect Them.
The majority of consumers are concerned about safety when they purchase online, according to a recent study.
Implement These 5 Strategies to Avoid Holiday Shipping Snafus
Even if you didn't have any problems last year, it's a good idea to prepare and keep customers happy.
Want Loyal Customers? Understand This.
Our experts help you better understand why your customers use your service to build loyalty.
8 Slow and Steady Steps to Striking It Rich
Want to be a millionaire? Here's how to do it the right way.
Focusing Just on New Sales? Focus on This Instead.
Our experts explain how to maximize your relationship with existing customers.
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