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Today's Most Read
Don't Fall for These 12 Mental Money Traps
The Essential Ingredients to Startup Success
These Young College Dropouts Built a $14 Million Company in Just Over a Year
5 Things I Learned About Successful Startups From Steve Jobs
This Is How Millennials Want to Be Managed
News and Articles About Customer Service
Can a Food Blogger Force Starbucks to Change Its Pumpkin Spice Latte?
Vani Hari has already convinced Subway and Chick-fil-A to make big changes. Now, she's taking on Starbuck's favorite fall drink.
How the 10-Foot Rule Can Help You Win Customers
Managers and employees: Take note of this simple but powerful practice.
6 Ways to Make Your Customer Service Better
Happy clients will not only buy more from you, they'll tell their friends.
Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques
Grow your first-time customers into loyal brand followers with these techniques.
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
How to Win Clients Your First Week in Business
Businesses take time to build, but there are a few tricks to snagging key clients quickly and getting your company off the ground immediately.
Giving Customers More Than They Asked for Is Too Much of a Good Thing
Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
Your Secret Resource to Get a Better Product: Customer Service
Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
Right-Sizing the Twitter Support Strategy for a Business
A small company can get by with one account but large-scale enterprises would be wise to branch out.
6 Ways to Keep Clients Happy
In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
National Small Business Week
Why You Need to Start Accepting Mobile Payments Now
How embracing this convenient, easy-to-adopt growing checkout practice can expand and enhance your customer service, right from your smartphone or tablet.
Kim Lachance Shandrow
Don't Fire These 3 Rotten Customers, Profit From Them
Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
What to Do When the Customer Is Wrong
A business is not always able to give clients what they want. Here's how to respond.
The Real Cost of Giving Terrible Customer Service
What you can learn from one startup that botched a delivery and lost me as a customer forever.
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