News and Articles About Customer Service

The 7 Musts of Customer Service on Social Media
Social Media

The 7 Musts of Customer Service on Social Media

In this new paradigm between brands and consumers, use social tools to form deeper connections.
Alice Martin
Taking Aim at Costco and Walmart, Amazon Launches Prime Pantry
Amazon

Taking Aim at Costco and Walmart, Amazon Launches Prime Pantry

Amazon Prime members can now have big boxes filled with regular-sized household items delivered at a flat rate.
Nina Zipkin
Customer Support Is as Easy as 1, 2, 3
Customer Support

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.
Chris Herbert and Christian Smith
Want Your Startup to Do a Better Job? Avoid These 3 Myths.
Quality Assurance

Want Your Startup to Do a Better Job? Avoid These 3 Myths.

For small businesses, offering a standout product means understanding what the customer wants -- and delivering it.
Scott Eisen
6 Small Ways You Can Score Big With Customers
Customer Service

6 Small Ways You Can Score Big With Customers

These simple yet powerful business principles will help you win relationships and earn repeat business.
Jacqueline Whitmore
13 Secrets for Making Your Cleaning Business a Success
Startup Kit

13 Secrets for Making Your Cleaning Business a Success

Get the inside scoop from established cleaning service business owners who share their tips for building a successful cleaning business.
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When to Fire That, Er, Abusive or Disruptive Customer
Problem Customers

When to Fire That, Er, Abusive or Disruptive Customer

If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.
Chip R. Bell
Choosing the Right Cashiering System for Your Bar
Startup Kit

Choosing the Right Cashiering System for Your Bar

These quick tips can help you decide just what accounting system will work best for your bar.
 Revive That Old-Fashioned Extra: Excellent Customer Service
Customer Service

Revive That Old-Fashioned Extra: Excellent Customer Service

These budget-friendly moves might engage patrons of your business all the way to the checkout counter.
Chip R. Bell
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4 Common Customer-Service Obstacles (And How to Fix Them)
Customer Service

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Laura Fagan
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Amazon Is Now Accepting Returns Through its Lockers
Amazon

Amazon Is Now Accepting Returns Through its Lockers

Customers in major urban areas can now receive or return packages through the program.
Benjamin Kabin
When Your Employees Are Millennials and Your Customers Are Boomers
Customer Service

When Your Employees Are Millennials and Your Customers Are Boomers

It's important to teach young employees how to provide the kind of service that boomer generation customers need and want.
Tom Borg
The Skyscraping Cost of Bad Customer Service (Infographic)
Infographics

The Skyscraping Cost of Bad Customer Service (Infographic)

The way you treat your customers is everything. Here's why.
Geoff Weiss
Introducing Entrepreneur's Top Brands of 2014: Learn Their Secrets
Branding 2014

Introducing Entrepreneur's Top Brands of 2014: Learn Their Secrets

We present the companies that have generated the most trust among entrepreneurs as well as the lessons you can take from them.