News and Articles About Customer Service
From star-studded boutique hotels to a small business near you, using social media as a customer service tool is a no-brainer.
Customers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.
Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.
How three immigrant entrepreneurs found U.S. success in launching Zendesk.
Celebrated author Guy Kawasaki offers advice on creating a better customer experience.
Here's a look at management flaws that could spell disaster if left uncorrected.
Restaurants that woo men with attractive waitresses, big beer selections & giant TVs are winning loyal customers--and raking in revenues.
Better customer service can cultivate a more profitable business. Here are a few tips for building customer loyalty.
The celebrated entrepreneur's advice for delivering on your business promises.
Treat returning customers right and they'll return the favor.
Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.
Learn ways to spread the word about your new business. Plus, how to win your first customers.
The Virgin Group founder explains why your team is only as strong as its weakest link.
How to change the 'us vs. them' mentality in corporate culture.
The online customer relationship management tool is simultaneously scorned for its complexity and heralded for its performance. Here's a view from both sides.
Mobile technology is changing the way consumers search for answers.
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