Customer Service

News and Articles About Customer Service

What a Trip to LAX Taught Me About Customer Service

When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip.

Social Media Users Are Squeakier Wheels When It Comes to Customer Service

Not convinced your business should provide customer service via social media? Turns out, social media users spend more when they receive great service.

Seven Tips for Coping with Customer Questions

Customers always have questions, and often they are very bizarre. Here are tips on how to make sure you address them effectively.

Businesses Can't Afford to Neglect Customer Service on Facebook

Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.

Kentucky Businesses Brace for NCAA Final Four Madness

Here are three tips for how you can prepare for a sudden surge in sales.

A New App for Reporting Customer-Service Issues

Tello notifies business owners when customer service reviews are posted.

Smartphones Become the Go-To Tool for Shoppers

As smartphone usage increases, bricks-and-mortar retailers could see their revenue drop. Here's how to stay ahead of the curve.

Seven Ways to Keep Angry Customers (Like Me) Happy

When customer service goes wrong, I am irate. Here's how to keep angry customers like me from storming out of your real or virtual store, never to return.

Richard Branson on Strategies for Success

A look at the most helpful advice for entrepreneurs from the celebrated billionaire.

We Test-Drive a Personal Chat Bot for Customer Service

MyCyberTwin offers businesses a chatty bot to keep customers company.

What You Can Learn About Innovation from Amazon, Starbucks and USPS

How do the big companies stay on top? Take a look at some of the new customer-service ideas Amazon, USPS and Starbucks have in store.

A New Way to Get Customized Service Quotes

This online platform lets consumers more easily connect with nearby small businesses.

Three Ways to Keep Your Customers Coming Back

Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.

Top 10 Small Business Predictions for 2012

Here is a collection of next year's top trends for marketing, retailing, service businesses, mobile, social media and more.

How to Make a Personal Connection with Customers

Seven ways to build relationships with prospects that lead to more sales.

What Entrepreneurs Can Learn from Costco's CEO

Jim Sinegal, the CEO of the third-largest U.S. retailer is retiring next year. Here are five key lessons entrepreneurs can take away from his legacy.

Five Signs You're Losing a Sale -- And How to Save It

When a deal is going sour, try these savvy strategies to turn it around.

How Hyundai Regained Car Buyers' Trust

Finbarr O'Neill, who led Hyundai through its U.S. turnaround, discusses the car maker's strategic comeback. He's now president of J.D. Power and Associates and he spoke with Bryan Elliot for 'Behind the Brand.'

Seven Simple Tips to Get Honest Customer Feedback Online

Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.

Why Netflix, Bank of America and Dunkin' Donuts Cave in to Customer Demands

Where is the line between being responsive to customers' needs, and simply letting customers call the shots?

'Cake Boss' Asks: Are You Judging Your Customers?

'Cake Boss' Buddy Valastro of Carlo's Bakery shows why his business is a success. No matter how weird the request, his customers are always right.

Hotels That Rock at Social Media

From star-studded boutique hotels to a small business near you, using social media as a customer service tool is a no-brainer.

Five Small Business Lessons from Netflix's Qwikster Split

Customers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.

Only You Can Prevent Cringe-Worthy Customer Service

Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.

Startup Strives to Make Customer Service a More 'Zen' Experience

How three immigrant entrepreneurs found U.S. success in launching Zendesk.

Connect with Entrepreneur

Most Shared Stories

From the Entrepreneur Bookstore

Success Secrets of Sales Superstars
Success Secrets of Sales Superstars
By Robert L. Shook and Barry Farber
More Info