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Today's Most Read
5 Ways Open Government Data Can Inspire Startup Innovation
Great Idea But Little Capital? Don't Let That Hold You Back.
Instagram Just Murdered All of Its Robots
Risky Business: 6 Potential Pitfalls of Writing a Business Plan
10 Things Exceptionally Productive Entrepreneurs Do Every Day
News and Articles About Customer Service
A New Tool Is Helping to Reduce Visitor Abandonment on Websites
Visitor abandonment remains to be one of the leading obstacles for online retailers. A great deal of time and money is spent to bring traffic to business websites. Here is how consumers to stay on your site.
The Joy of Constraints in Business
Unleash more creativity by following guidelines for designing your company's product and taking in feedback.
Gaining Customers' Trust Can Be Your Checkmate
A small business can earn consumers' loyalty by focusing on this essential quality in four key ways.
Why the Future of Retail Will Blow Your Mind
Merchants will merge shoppers' physical and digital worlds, bringing an online data-driven strategy to storefronts
3 Keys to Providing Great Customer Service
A great product is the necessary start but listening to customers and responding is how companies flourish.
Take a Tip from Bezos: Customers Always Need a Seat at the Table
A close study of Amazon.com founder Jeff Bezos reveals one of the world's most innovative companies is rooted in one of the oldest ideas. The customer comes first.
Ready to Launch
Embrace the Soft Launch
For the typical start up, the less splashy the launch the better the chances of quietly refining the product and finding the first customer.
Lessons in Customer Service From the World's Most Beloved Companies
We shed some light on what these big companies are getting right with customer service, and why.
How to Be a Better, Stronger, More Engaging and Respected Leader
Technical skills are important, but they're only a fraction of what makes someone a great leader. Here are some practical ways to improve the skills that really count.
Growth and Change Require Agile Leadership and Bedrock Values
The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles.
8 Little-Known Franchises That Make Millions
These franchises have found their niche and are making a big impact.
Under Armour Just Proved Human Decency Is the Best PR
Get your tissues out. After a 4-year-old boy was attacked by a dog while wearing his favorite Under Armour T-shirt, the company reached out with a heartening gift.
Why Startups Should Still Care About Things That Don't Scale
Valuable insights can come from the little things that don't help a company grow.
'Me-Commerce' Is Here to Stay. Here's How to Capitalize On It. (Infographic)
As the marketing onslaught proliferates, consumers -- more than anything -- want to feel like individuals.
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