News and Articles About Customer Service
When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip.
Not convinced your business should provide customer service via social media? Turns out, social media users spend more when they receive great service.
Customers always have questions, and often they are very bizarre. Here are tips on how to make sure you address them effectively.
Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.
Here are three tips for how you can prepare for a sudden surge in sales.
Tello notifies business owners when customer service reviews are posted.
As smartphone usage increases, bricks-and-mortar retailers could see their revenue drop. Here's how to stay ahead of the curve.
When customer service goes wrong, I am irate. Here's how to keep angry customers like me from storming out of your real or virtual store, never to return.
A look at the most helpful advice for entrepreneurs from the celebrated billionaire.
MyCyberTwin offers businesses a chatty bot to keep customers company.
How do the big companies stay on top? Take a look at some of the new customer-service ideas Amazon, USPS and Starbucks have in store.
This online platform lets consumers more easily connect with nearby small businesses.
Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.
Here is a collection of next year's top trends for marketing, retailing, service businesses, mobile, social media and more.
Seven ways to build relationships with prospects that lead to more sales.
Jim Sinegal, the CEO of the third-largest U.S. retailer is retiring next year. Here are five key lessons entrepreneurs can take away from his legacy.
When a deal is going sour, try these savvy strategies to turn it around.
Finbarr O'Neill, who led Hyundai through its U.S. turnaround, discusses the car maker's strategic comeback. He's now president of J.D. Power and Associates and he spoke with Bryan Elliot for 'Behind the Brand.'
Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
Where is the line between being responsive to customers' needs, and simply letting customers call the shots?
'Cake Boss' Buddy Valastro of Carlo's Bakery shows why his business is a success. No matter how weird the request, his customers are always right.
From star-studded boutique hotels to a small business near you, using social media as a customer service tool is a no-brainer.
Customers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.
Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.
How three immigrant entrepreneurs found U.S. success in launching Zendesk.
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