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Today's Most Read
Taylor Swift's Latest Trademark Filings Reveal a Shrewd Business Strategy
Humor Them. A Well-Timed Laugh Speaks Volumes.
15 Reasons You Will Live a Long Life
Tony Robbins: Could Moving Be the Answer?
Protect Your Business Name: Tips on How to Secure a Trademark (Infographic)
News and Articles About Customer Service
This Might Be the Most Infuriating Customer Service Call Ever
No one likes losing business, but that doesn't mean you should berate your customers.
2 Principles That Will Change the Life of Your Business
Whatever your business, Integrity and service are your best offerings.
Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.
If you run any type of online business, your customers – and the media – need to be able to contact you quickly and easily.
4 Things Remarkable Startups Have In Common
Great ideas are a dime a dozen. The startups that succeed focus on these four things.
Growing a Business
How You, the Local Business Owner, Can Take on Amazon
You can slay the online giant (somewhat) -- by doing these eight things consistently.
How to Increase Your Customer Referrals
Referrals from satisfied customers are the lifeblood of many business. Try these smart strategies to increase your word-of-mouth marketing.
Jay Conrad Levinson and Al Lautenslager
What Kind of Trees Are the Customers You're Serving?
Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
5 Ways to Woo Customers With Special Attention
Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
10 Stories of Unforgettable Customer Service
Inspirational stories of great people and companies going above and beyond.
The 5 Irrefutable Principles of Selling
The more you are willing to give, the less you will need to "sell.''
It's Time to 'Untrain' Your Sales Force
If your sales team is still operating under tradition, they need to adapt to today's buyers.
Bot or Person? The Customer Automation Conundrum.
Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
3 Social Media Rules Most Entrepreneurs Don't Follow
With a little effort, you can build a reputation through social media as someone who values customer service and works hard to answer consumer questions.
Will Your Company Be a Leader of the Customer-Service Revolution?
These four key ways can help a startup or small company win over consumers to be brand loyalists.
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