Customer Service

News and Articles About Customer Service

5 Strategies to Triumph in Customer Support Over the Holiday Season
Customer Service

5 Strategies to Triumph in Customer Support Over the Holiday Season

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Shankar Ganesh
Here's How to Make the Most Out of Your Client Relationships
Customer Service

Here's How to Make the Most Out of Your Client Relationships

How to help your customers without wasting your time, or theirs.
Nina Zipkin
5 Customer Service Tips to Avoid Scrooge-Like Behavior
Holidays

5 Customer Service Tips to Avoid Scrooge-Like Behavior

This time of year means more business, which also means more frustrated customers.
Matt Lautz
What Happened to the Real Black Friday?
Retail Businesses

What Happened to the Real Black Friday?

The shopping event has just become crazy. Entrepreneurs should step in and bring it back to its roots.
Jim Joseph
4 Reasons Why Customers Vanish Without a Word
Customer Loyalty

4 Reasons Why Customers Vanish Without a Word

Often, people are just too polite to tell you that you are screwing up. You need to find out for yourself.
John Boitnott
Steal Away Your Rival's Unhappy Customers
Customer Loyalty

Steal Away Your Rival's Unhappy Customers

Our experts explain how you can use customer disloyalty to your advantage.
Entrepreneur Staff
If You Want Happy Customers, Do These 5 Things (Infographic)
Customers

If You Want Happy Customers, Do These 5 Things (Infographic)

It's not that hard to make holiday shoppers happy -- and the payoff can be huge.
Laura Entis
Who Our Loyalty Experts Are Loyal To
Customer Service

Who Our Loyalty Experts Are Loyal To

We asked our customer service experts about the companies they love and why.
Entrepreneur Staff
Staff Training's Surprising Role in Customer Loyalty
Customer Loyalty

Staff Training's Surprising Role in Customer Loyalty

Educate your staff to ensure a top-notch customer experience.
Entrepreneur Staff
People Are Still Afraid to Shop Online. Here's What Businesses Can Do to Protect Them.
Security

People Are Still Afraid to Shop Online. Here's What Businesses Can Do to Protect Them.

The majority of consumers are concerned about safety when they purchase online, according to a recent study.
Nina Zipkin
Implement These 5 Strategies to Avoid Holiday Shipping Snafus
Shipping Strategies

Implement These 5 Strategies to Avoid Holiday Shipping Snafus

Even if you didn't have any problems last year, it's a good idea to prepare and keep customers happy.
Jarrett Streebin
Want Loyal Customers? Understand This.
Customer Loyalty

Want Loyal Customers? Understand This.

Our experts help you better understand why your customers use your service to build loyalty.
Entrepreneur Staff
8 Slow and Steady Steps to Striking It Rich
Growth Strategies

8 Slow and Steady Steps to Striking It Rich

Want to be a millionaire? Here's how to do it the right way.
Nina Zipkin
Focusing Just on New Sales? Focus on This Instead.
Sales

Focusing Just on New Sales? Focus on This Instead.

Our experts explain how to maximize your relationship with existing customers.
Entrepreneur Staff