News and Articles About Customer Service
With word-of-mouth marketing and a focus on customer service, two friends are becoming the sleeper hit of the mattress industry.
These days, its not enough to have a product or service people like and treat your customers well.
Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
Customers have less time these days and so when they order a product or service they want to relish it.
If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
To thrive in a competitive market, you must understand and highlight your companys strengths.
Maybe Seinfeld's infamous "soup Nazi" knew a little something about entrepreneurship.
This may be the most outrageous example of bad customer service you'll ever hear.
Even the best customer service won't prevent all complaints but it can keep them from spiraling out of control.
There are tools and processes you can incorporate to support your customers every step of the way.
A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.
Ask these five questions to get a better sense of how much you should be charging.
Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
Does the stat game interfere with businesses growth? It certainly seems like it, especially if you're looking to hack a specific metric up and to the right.
When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.
A San Francisco chef is tired of catering to hard-to-satisfy customers. So, he's telling picky patrons to go buy dinner elsewhere.
Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Social media provides a new way to deal with disgruntled customers before they even finish eating.
Americans are obsessed with their Internet, which makes it sting all the worse that the companies that provide Internet are expensive, unresponsive and because of their relative monopoly, in no hurry to improve their operations.
Customers just want to pick up the phone when they need help with their problem.
These strategies can help you keep customers coming back.
Building a long-term, healthy and sustainable business isn't the result of magic, but understanding the importance of adapting and growing.
Efficiently offer a high-touch customized experience to customers in a manner that resonates with the way they want to interact.
When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs.
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