Customer Service

News and Articles About Customer Service

The Magic Words Customers Want to Hear
Starting a Business

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.
The Staff of Entrepreneur Media, Inc.
How to Talk to Your Angriest Customers
Customer Service

How to Talk to Your Angriest Customers

Oftentimes, a negative experience can be salvaged and turned into an opportunity.
Gregory Ciotti
The Secret to Getting Repeat Customers
Starting a Business

The Secret to Getting Repeat Customers

Follow these tips for providing excellent customer service, a must-have for any successful business.
The Staff of Entrepreneur Media, Inc.
Why Customer Support Stories Spread Like Wildfire
Customer Service

Why Customer Support Stories Spread Like Wildfire

We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.
Paul Jun
The Best and Worst Airlines for Customer Experience
Airlines

The Best and Worst Airlines for Customer Experience

JetBlue is getting a lot of love. Spirit Airways? Not so much.
Laura Entis
8 Steps to Approaching Customer Service in the Digital World
Customer Service

8 Steps to Approaching Customer Service in the Digital World

By learning to utilize technology you can enhance your company's customer service like never before.
Drew Hendricks
5 Ways to Improve Customer Service for Seniors
Customer Service

5 Ways to Improve Customer Service for Seniors

Tailoring your customer support to seniors' unique needs will help you build customer loyalty and position your business for success as the demographic continues to grow and change.
Seth Bailey
5 Ways Service Companies Can Be Innovative
Service Business

5 Ways Service Companies Can Be Innovative

Much public love goes to product companies, but service providers can also be imaginative and exciting.
Zach Cutler
How to Respond to Bad Reviews to Build Customer Loyalty
Customer Engagement

How to Respond to Bad Reviews to Build Customer Loyalty

Here's what to do when your business gets slammed on Yelp or other review sites.
Brett Relander
Wherever You Pitch Your Business, Remember, People Come First
Customer Service

Wherever You Pitch Your Business, Remember, People Come First

Both entrepreneurs and competition judges focus too much on the product, forgetting that customers and staff are more important.
Steve VanderVeen
How to Remain Customer First in the Digital Age
Customer Service

How to Remain Customer First in the Digital Age

By using new technology to create innovative product, design and communication, it can be easier than ever for brands across all industries to remain focused on the customer.
Lane Gerson and Ariel Nelson
3 Reasons Why Apologizing Hurts Your Business
Customer Service

3 Reasons Why Apologizing Hurts Your Business

Hey entrepreneurs and business people, stop saying you're sorry so much.
Gene Marks
The 4 Secrets to Achieving Customer Loyalty
Customer Loyalty

The 4 Secrets to Achieving Customer Loyalty

Every business wants loyal customers, yet we often forget how crucial relationships are to our success.
Seth Bailey
Here's a New Way to Deal With Angry Online Customers
Customer Service

Here's a New Way to Deal With Angry Online Customers

This technique can help quell upset customers and hopefully put a stop to broadcasting their dissatifaction.
Dan Newman