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News and Articles About Customer service

Want Your Startup to Do a Better Job? Avoid These 3 Myths.
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For small businesses, offering a standout product means understanding what the customer wants -- and delivering it.
April 17, 2014 in Grow Your Business
6 Small Ways You Can Score Big With Customers

6 Small Ways You Can Score Big With Customers

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These simple yet powerful business principles will help you win relationships and earn repeat business.
April 16, 2014 in Grow Your Business
13 Secrets for Making Your Cleaning Business a Success

13 Secrets for Making Your Cleaning Business a Success

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Get the inside scoop from established cleaning service business owners who share their tips for building a successful cleaning business.
April 14, 2014 in Starting a Business
When to Fire That, Er, Abusive or Disruptive Customer

When to Fire That, Er, Abusive or Disruptive Customer

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If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.
April 14, 2014 in Grow Your Business
Choosing the Right Cashiering System for Your Bar

Choosing the Right Cashiering System for Your Bar

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These quick tips can help you decide just what accounting system will work best for your bar.
April 9, 2014 in Starting a Business
 Revive That Old-Fashioned Extra: Excellent Customer Service

Revive That Old-Fashioned Extra: Excellent Customer Service

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These budget-friendly moves might engage patrons of your business all the way to the checkout counter.
April 3, 2014 in Grow Your Business
4 Common Customer-Service Obstacles (And How to Fix Them)

4 Common Customer-Service Obstacles (And How to Fix Them)

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Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
April 3, 2014 in Leadership
Amazon Is Now Accepting Returns Through its Lockers

Amazon Is Now Accepting Returns Through its Lockers

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Customers in major urban areas can now receive or return packages through the program.
April 2, 2014 in Business News
When Your Employees Are Millennials and Your Customers Are Boomers

When Your Employees Are Millennials and Your Customers Are Boomers

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It's important to teach young employees how to provide the kind of service that boomer generation customers need and want.
March 28, 2014 in Grow Your Business
The Skyscraping Cost of Bad Customer Service (Infographic)

The Skyscraping Cost of Bad Customer Service (Infographic)

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The way you treat your customers is everything. Here's why.
March 26, 2014 in Grow Your Business
Introducing Entrepreneur's Top Brands of 2014: Learn Their Secrets

Introducing Entrepreneur's Top Brands of 2014: Learn Their Secrets

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We present the companies that have generated the most trust among entrepreneurs as well as the lessons you can take from them.
March 25, 2014 in Marketing
How to Deal With the Customer Who Isn't Right

How to Deal With the Customer Who Isn't Right

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The customer isn't always right. In some cases, they are just plain wrong. Here's what to do.
March 24, 2014 in Grow Your Business
3 Ways to Grow Your Business By Focusing on the Customer

3 Ways to Grow Your Business By Focusing on the Customer

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In the mobile age, we lose sight of the real connection businesses should have with their customers. Here are some ways to reach your customer to boost your sales.
March 7, 2014 in Grow Your Business
What a Train Conductor Taught All of Us About Customer Service

What a Train Conductor Taught All of Us About Customer Service

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A New York-area train conductor messed up big time, causing a hassle for hundreds of commuters. What he did next is a lesson for us all.
February 25, 2014 in Grow Your Business
Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop

Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop

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Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.
February 17, 2014 in Customer Loyalty and Retention
Virgin Atlantic Is Using Google Glass to Greet Customers

Virgin Atlantic Is Using Google Glass to Greet Customers

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The British airline hopes to improve customer service through wearable technology.
February 11, 2014 in News and Trends
To Outsource or Not? That Is the Question.

To Outsource or Not? That Is the Question.

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While outsourcing services and tasks may help a startup save a few bucks, it can also cause many challenges. Here are a few instances when outsourcing could be a viable choice.
February 7, 2014 in Management & Operations
3 Situations When You Should Shut Your Mouth

3 Situations When You Should Shut Your Mouth

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While entrepreneurs could babble on and on about their endeavor and how much they accomplished, sometimes it pays to just listen to others.
February 7, 2014 in Business Management

The Secret Behind This Legendary Hollywood Hotel's 50-Year Run

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The Sunset Marquis isn't just a place where entertainment icons stay and play--it's a Hollywood legend in its own right. Here's your all-access pass.
February 1, 2014 in Innovation
The Real Reason Customers Buy From You

The Real Reason Customers Buy From You

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Technology and marketing help, but it didn't seal the deal.
January 29, 2014 in Business Management
Putting Employees Before Customers

Putting Employees Before Customers

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A good employee is sometimes harder to find than a good customer. Here's when to put employees first.
January 28, 2014 in Business Management
Richard Branson's 5 Vital Startup Basics

Richard Branson's 5 Vital Startup Basics

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If you want to get your enterprise up and running, consider these basic steps first.
January 27, 2014 in Startup Basics
How OfficeMax Failed on the PR Front...Twice

How OfficeMax Failed on the PR Front...Twice

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OfficeMax's insensitive letter to 'Daughter Killed in Car Crash' is being blamed on Big Data. But all the blame rests with the company.
January 20, 2014 in Public Relations
How One Sandwich Company Cracked the Franchise Top 10

How One Sandwich Company Cracked the Franchise Top 10

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A focus on franchisee selection, training and operations helped Jimmy John's Gourmet Sandwiches reach number five on the Franchise 500 list this year.
January 2, 2014 in Magazine
Why Stellar Customer Service Is Key to Building Your Online Brand

Why Stellar Customer Service Is Key to Building Your Online Brand

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If you and your employees truly believe the customer is always right, you can build one heck of a successful brand using social media.
December 23, 2013 in Social Media
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