News and Articles About Customer Service
The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
The case of an Airbnb guest who overstayed his welcome and now is a legal tenant raises critical questions about what the home-rental platform can do to protect its hosts.
Make your client-support process a win for all involved, not excluding those answering the phones.
Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
No one likes losing business, but that doesnt mean you should berate your customers.
Whatever your business, Integrity and service are your best offerings.
If you run any type of online business, your customers and the media need to be able to contact you quickly and easily.
Great ideas are a dime a dozen. The startups that succeed focus on these four things.
You can slay the online giant (somewhat) -- by doing these eight things consistently.
Referrals from satisfied customers are the lifeblood of many business. Try these smart strategies to increase your word-of-mouth marketing.
Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
Inspirational stories of great people and companies going above and beyond.
The more you are willing to give, the less you will need to "sell.''
If your sales team is still operating under tradition, they need to adapt to todays buyers.
Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
With a little effort, you can build a reputation through social media as someone who values customer service and works hard to answer consumer questions.
These four key ways can help a startup or small company win over consumers to be brand loyalists.
The new service will reportedly be a part of Amazon Local and compete directly with services like Seamless and GrubHub.
If you want to create life-long clients, you need to impress people right from the start.
In the age of social media, both positive and negative reviews can spread like wildfire.
Find out more about the four varieties of sites that offer deals to consumers looking to save some money.
Etiquette is not just something your parents thought was important or an outdated social protocol. Potential buyers deserve respect.
While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.