News and Articles About Customer service
BY Geoff WeissBesieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.
BY Laura EntisThe British airline hopes to improve customer service through wearable technology.
BY Jason AnkenyThe Sunset Marquis isn't just a place where entertainment icons stay and play--it's a Hollywood legend in its own right. Here's your all-access pass.
BY Jason DaleyA focus on franchisee selection, training and operations helped Jimmy John's Gourmet Sandwiches reach number five on the Franchise 500 list this year.
BY Scott LevyIf you and your employees truly believe the customer is always right, you can build one heck of a successful brand using social media.
BY Jason FellA Louisiana man shares his travel nightmare.
BY Jim JosephEarly in my professional career I picked up some important business fundamentals that continue to influence my business today.
BY Coeli CarrSmall-business retailers may not be able to match the Black Friday extravaganzas offered by the big-box stores, but there are certain things they can do to compete.
Most Shared Stories
Women Dominate Every Social Media Network -- Except One (Infographic)
Millennials Spend 18 Hours a Day Consuming Media -- And It's Mostly Content Created By Peers
7 Sins of Newbie Entrepreneurs
Afraid of Failure? Think Like a Scientist and Get Over It.
The 3 Best Books For Entrepreneurs to Return To, Again and Again