Customer service
BY Adam Toren
Think the customer is always wrong? Here are a few lessons in entrepreneurship from the latest Kitchen Nightmares' season finale.Lessons in Avoiding Size Bias From N.J. Governor Christie to Abercrombie & Fitch
BY Gwen Moran
New Jersey Governor Chris Christie's weight loss, and Abercrombie & Fitch CEO's refusal to carry plus sized clothing have placed weight issues in the spotlight. Three tips on how to make sure your business is size-neutral. A Golf Tutorial Site Brings Its Call Center In-House
BY Logan Kugler
Revolution Golf, a video tutorial website, signed up 1.2 million subscribers, and needed a solution to manage customer service. Here's how they did it. 5 Secrets to Winning More Sales
BY Grant Cardone
Sales isn't about effort. It's about results. Too many entrepreneurs fill their time with busy work, rather than really going after customers. Here are five ways to set yourself on a path to selling success. New App Can Help Turn 'Showroomers' Into Paying Customers
BY Kristan Schiller
A consignment store fights back against showrooming, with a new app called Swarm Mobile. Tips to Go Above and Beyond With Customer Service
BY Entrepreneur Staff
Customer loyalty is hard to win and easy to lose. Here's how to make the extra effort required to stand out from the competition. The 10 Magic Phrases of Customer Service
BY Entrepreneur Staff
There are certain words that every customer wants to hear. Here's what to say to win loyal customers. 4 Quick Tips for Using Social Media for Customer Service
BY Jason Fell
Expert advice from panelists at New York's Social Media Week. 5 Problems With Business Hotels (and How to Solve Them)
BY Bruce Schoenfeld
Hotels that cater to business people would do well to pay heed to these common gripes. The Power of Social Customer Service
BY Paula Andruss
Taking to social media to address customer service issues is a great opportunity for brands.Play Video Limor Fried on Making DIY Look Easy (Video)
BY Diana Ransom
The founder of Adafruit Industries offers insights into how she managed to build a small empire from castaway Altoid tins and other common household items -- and secure the title of Entrepreneur of 2012. Lessons in Customer Engagement from the Detroit Auto Show
BY Stephanie Vozza
How to exceed expectations, inspire loyalty and make your customers feel valued. Should You Outsource Your Customer Service?
BY Joanna L. Krotz
Call center technology can now combine, customize and expand your customer communications while reducing costs. So would outsourcing boost your business? Web Startup Helps Track Customer Reviews
BY Gwen Moran
Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media. Forget Boxing Day. Plan for 'Returns Day' Jan. 3
BY Carol Tice
These tips will help you minimize business disruptions and keep the customer satisfied. Airports Aim to Make Travel More Enjoyable
BY Bruce Schoenfeld
From yoga classes in Dallas to rocking chairs in Charlotte, N.C., airports gussy up the pre-flight experience. What to Do Before Firing a Problem Client
BY Gwen Moran
When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go. How to Figure Out Exactly What Your Customers Want
BY Christopher Hann
The majority of companies don't know which of their products and services are most valued by the people who pay for them -- here's how to get it right. When Bad Online Reviews Cost Business
BY Lindsay LaVine
A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review. Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience
BY Kathleen Davis
From free haircuts to wreath-making, Etsy's pop-up holiday shop re-imagines the traditional sales experience and brings online shopping to life. How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store
BY Amy Gahran
What you can do to stop losing business to customers who browse your wares in-store but buy online from someone else. 5 Shipping Secrets of Zappos
BY Carol Tice
The online retailer's shipping strategy provides competitive advantages and customer benefits. The Biggest Trends in Business for 2013
BY Entrepreneur Staff
Our look at new directions in business and how they will affect you in the coming year -- and beyond. 
