Customer Service

News and Articles About Customer Service

Who Really Runs Your Enterprise?
Customers

Who Really Runs Your Enterprise?

Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell
Treat Loyal Customers as Well as You Do New Ones
Customer Loyalty

Treat Loyal Customers as Well as You Do New Ones

Welcome familiar faces back to your business as your benefactors. Don't take anyone for granted.
Karen Mishra
How Apple Pay Is Poised to Transform the Trillion-Dollar Service Industry
Apple Pay

How Apple Pay Is Poised to Transform the Trillion-Dollar Service Industry

Huge consumer businesses quickly accepted Apple's new payment system but less tech-savvy small businesses might have the most to gain.
Sam Madden
3 Business Reminders Gleaned From an English Country Pub Opened in 1397
Customer Service

3 Business Reminders Gleaned From an English Country Pub Opened in 1397

Your startup may be a newcomer to the field but some pillars of a longstanding business operation might apply: competitive differentiation, great customer service and savvy product updates.
Mel Carson
7 Ways to Turn Your Everyday Customers Into Extraordinary Brand Advocates
Customer Loyalty

7 Ways to Turn Your Everyday Customers Into Extraordinary Brand Advocates

Acquiring customers is nice. Keeping customers is how you stay in business.
Heike Young
4 Branding Lessons That You Don't Want to Learn the Hard Way
Marketing mistakes

4 Branding Lessons That You Don't Want to Learn the Hard Way

When you're branding your company and you're just starting out, you obviously want everything to go smoothly. That, of course, isn't always the case.
Neil Patel
3 Customer Engagement Lessons From the Holidays That Apply All Year Round
Customer Engagement

3 Customer Engagement Lessons From the Holidays That Apply All Year Round

It's not more important than ever to stay on top of customer complaints, which can quickly sink a business.
Susan Ganeshan
4 Steps to Choosing Marketing-Automation Software That Actually Works
Online Marketing

4 Steps to Choosing Marketing-Automation Software That Actually Works

Choose a platform that serves the needs of every department.
Justin Gray
The 3 Biggest Sins of Customer Engagement
Customer Engagement

The 3 Biggest Sins of Customer Engagement

Blind check-ins and failing to build relationships before complaints arise are behaviors of the past. Use data to understand clients, proactively preparing for interactions.
Guy Nirpaz
4 Goals Every Small-Business Owner Should Set in 2015
business Planning

4 Goals Every Small-Business Owner Should Set in 2015

Here are some easy changes entrepreneurs can make for a more productive year ahead.
Sabrina Parsons
7 Tips to Knock Your Online Customer Support Out of the Park
Customer Service

7 Tips to Knock Your Online Customer Support Out of the Park

Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
Jonathan Long
8 Steps for Dealing With Angry Customer Complaints
Customer Service

8 Steps for Dealing With Angry Customer Complaints

How an early morning exercise session lead to a new understanding of managing aggressive feedback.
Peter Gasca
The Rise of the Robotic Co-Worker
Robots

The Rise of the Robotic Co-Worker

By assuming core processes in factories, labs, hospitals, offices, will machines make people irrelevant or unemployed? Consider this argument that humans partnered with such machines will give rise to efficiency, customer service and innovation.
Alastair Bathgate
Use Emotional Intelligence to Make More Money
Customer Service

Use Emotional Intelligence to Make More Money

You might save everyone a lot of angst in the process.
Marley Majcher