Customer Service

News and Articles About Customer Service

Are People Your Passion? Here Are 111 Franchises That Might Suit You.
Franchises

Are People Your Passion? Here Are 111 Franchises That Might Suit You.

Pick your passion from our list of top personal-service franchises.
Tracy Stapp Herold
These 6 Companies Are Boosting Growth by Delighting Customers
Customer Service

These 6 Companies Are Boosting Growth by Delighting Customers

If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Sujan Patel
Why Your Business Needs a Chief Customer Advocate
Customer Service

Why Your Business Needs a Chief Customer Advocate

Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
Carol Roth
Woman Socked With $1,500 Bill After Uber Never Closed Out Her Ride
Customer Service

Woman Socked With $1,500 Bill After Uber Never Closed Out Her Ride

The ridesharing company was loath to respond to Jenny Partington's complaints until she involved local media.
Geoff Weiss
10 Ways Competition Can Improve Your Business
Competitors

10 Ways Competition Can Improve Your Business

If there is a market for your business, you will have competitors. Learning from them is the winning strategy.
Firas Kittaneh
How a SaaS Platform Allowed This Tech Startup to Turn Customers into Advocates
The Fix

How a SaaS Platform Allowed This Tech Startup to Turn Customers into Advocates

Centralized software leads to superpowered customer service and a huge productivity boost.
Facebook Is Making it Easier for Businesses to Chat Privately With Customers
Facebook

Facebook Is Making it Easier for Businesses to Chat Privately With Customers

Today, the social media giant is rolling out new features making it more attractive for business owners to respond privately and quickly to customer inquiries.
Catherine Clifford
The Top 7 Customer Retention Tips for Today's Data-Driven Marketers
Customer Retention

The Top 7 Customer Retention Tips for Today's Data-Driven Marketers

Customer retention is key to a successful business. Learn how.
Jerry Jao
4 Magical Business Lessons From 'The Happiest Place on Earth'
Lessons

4 Magical Business Lessons From 'The Happiest Place on Earth'

Disneyland is not only a place for kids and adults to have fun. It's an exceptionally well-run business that any entrepreneur could glean valuable information from.
Brandon Turner
Become a Superhero to Customers, and Watch Your Brand Soar
Customer Service

Become a Superhero to Customers, and Watch Your Brand Soar

'In every business, even college recruitment, people are looking for someone to rescue them.'
John Brubaker
How to Be a Good Customer
Customer Service

How to Be a Good Customer

Always remember that when you reach out to customer support, there's a human being on the other end.
Paul Jun
What HR Pros Need to Learn From the Rest of the Company
Human Resources

What HR Pros Need to Learn From the Rest of the Company

To be of strategic importance, human resources needs to understand the company thoroughly and apply key skills.
Matt Straz
How to Provide Multiple 'Wins' Throughout the Customer Lifecycle
Sales Strategies

How to Provide Multiple 'Wins' Throughout the Customer Lifecycle

Pitching, selling, fulfilling: What should you do at each stage?
George Deeb
4 Customer-Service Mistakes You're Already Making -- and How to Correct Them
Customer Service

4 Customer-Service Mistakes You're Already Making -- and How to Correct Them

Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
Philip Krim