Customer Service

News and Articles About Customer Service

The Top 1 Reason Your Brand's Revenue Is Declining
Brands

The Top 1 Reason Your Brand's Revenue Is Declining

If you've tasted success and now have lost it, it usually comes down to one thing.
Greg Shugar
Lessons From a Country Music Duo to Make Your Business 'Big & Rich'
Customer Experience

Lessons From a Country Music Duo to Make Your Business 'Big & Rich'

Professional musicians give inspiring performances. Successful entrepreneurs do the same thing.
John Brubaker
What the Airplane 'Knee Defender' Teaches Us About Human Empathy
Company Culture

What the Airplane 'Knee Defender' Teaches Us About Human Empathy

You might think empathy is just a touchie-feelie hippie notion, but it's also smart business.
Leyla Seka
Create a Winning Perception of Your Startup With These 3 Tips
Startup Basics

Create a Winning Perception of Your Startup With These 3 Tips

You know what they say: perception is reality. Use this to your advantage by making your company appear larger than it is.
Adam Callinan
It Begins: Kohl's to Stay Open for More Than 100 Hours Before Christmas
Holiday Shopping

It Begins: Kohl's to Stay Open for More Than 100 Hours Before Christmas

The retailer is set to run a shopping marathon leading up to the holidays. And it isn't the only one.
Nina Zipkin
Harvard Professor Wages War Against Chinese Restaurant Over Outdated Menu
Legal Issues

Harvard Professor Wages War Against Chinese Restaurant Over Outdated Menu

Business professor Benjamin Edelman notified 'the applicable authorities' after he was reportedly overcharged $4 on an order.
First-Class Macadamia Nut Case Prompts Korean Air Exec to Step Down
Airlines

First-Class Macadamia Nut Case Prompts Korean Air Exec to Step Down

In-flight service causes this airlines exec to have a serious meltdown.
Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.
Customer Service

Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.

If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
Kim Lachance Shandrow
13 Cool Web Tools to Help You Stay Connected With Your Team
Tools

13 Cool Web Tools to Help You Stay Connected With Your Team

Businesses are no longer restrained by location or physical space. Use these application to collaborate and expand.
Jeff Boss
5 Strategies to Triumph in Customer Support Over the Holiday Season
Business Circle

5 Strategies to Triumph in Customer Support Over the Holiday Season

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Shankar Ganesh
Here's How to Make the Most Out of Your Client Relationships
Customer Service

Here's How to Make the Most Out of Your Client Relationships

How to help your customers without wasting your time, or theirs.
Nina Zipkin
5 Customer Service Tips to Avoid Scrooge-Like Behavior
Business Circle

5 Customer Service Tips to Avoid Scrooge-Like Behavior

This time of year means more business, which also means more frustrated customers.
Matt Lautz
What Happened to the Real Black Friday?
Retail Businesses

What Happened to the Real Black Friday?

The shopping event has just become crazy. Entrepreneurs should step in and bring it back to its roots.
Jim Joseph
4 Reasons Why Customers Vanish Without a Word
Business Circle

4 Reasons Why Customers Vanish Without a Word

Often, people are just too polite to tell you that you are screwing up. You need to find out for yourself.
John Boitnott