Customer Service

News and Articles About Customer Service

Retail, Health Care and Sports: 3 Industries That Need Customer Love
Customer Service

Retail, Health Care and Sports: 3 Industries That Need Customer Love

These business must learn to make changes quickly and adapt in order to stay relevant and be successful.
Andrew Reid
2 Key Lessons From Disney That Help on Kickstarter and in Business
Customer Service

2 Key Lessons From Disney That Help on Kickstarter and in Business

Walt Disney's vision and ability to deliver mind-blowing experiences can be applied in almost any setting.
John Brubaker
8 Savvy Ways to Promote Your Event Planning Business
Startup Kit

8 Savvy Ways to Promote Your Event Planning Business

Get the word out about your services with these eight marketing tactics that are sure to bring in the business.
The Staff of Entrepreneur Media, Inc.
How Customer Service Reps Should Answer The 3 Most Common Questions
Customer Service

How Customer Service Reps Should Answer The 3 Most Common Questions

In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have questions or complaints.
Seth Bailey
The Airlines and Hotels That Rank Highest for Customer Service
Customer Satisfaction

The Airlines and Hotels That Rank Highest for Customer Service

Which companies came out on top? Find out here.
Are You Prepared for That Cliff That Could Be Further Down the Road?
Business Planning

Are You Prepared for That Cliff That Could Be Further Down the Road?

Here are three things you should be doing right now to prepare for 2016.
Gene Marks
6 Benefits for You and Your Community From Supporting Local Entrepreneurs
Entrepreneurs

6 Benefits for You and Your Community From Supporting Local Entrepreneurs

Locally owned businesses give communities a unique character but those businesses need loyal customers to survive.
John Rampton
Why the 'Why' of the Sale Matters More Than the 'What'
Sales

Why the 'Why' of the Sale Matters More Than the 'What'

Whether you're selling mattresses or any other product, think about why your customers are there.
Jeff Shore
Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack
Customer Service

Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack

How a tech CEO still applies what she learned as a waitress at the tender age of 16.
Erin Mack McKelvey
Delight Your Customers by Being Effortless, Not Over the Top.
Customer Service

Delight Your Customers by Being Effortless, Not Over the Top.

Why you don't want or need to emulate Zappos' famous 10-hour customer-support call
Jeff Gardner
The Event Planning Recipe for Success
Startup Kit

The Event Planning Recipe for Success

Here are some key tips to help you learn from the mistakes of others and make your event planning business a success.
The Staff of Entrepreneur Media, Inc.
Phrases to Improve Every Support Interaction
Customer Support

Phrases to Improve Every Support Interaction

Great communication is an art. Honing it to a keen edge is a science.
Gregory Ciotti
The 5 Things Your Customers Won't Admit About Your Customer Experience
Customer Experience

The 5 Things Your Customers Won't Admit About Your Customer Experience

From first contact and customer onboarding to long-term retention, there are plenty of potential fail points to a good customer experience strategy.
Lisa Hoover McGreevy
5 Guidelines for Providing Product Warranties
Customer Service

5 Guidelines for Providing Product Warranties

Consumers want to know that their purchases are protected, which can be a selling point for your business.