Customer Service

News and Articles About Customer Service

Are You Prepared for That Cliff That Could Be Further Down the Road?
Business Planning

Are You Prepared for That Cliff That Could Be Further Down the Road?

Here are three things you should be doing right now to prepare for 2016.
Gene Marks
6 Benefits for You and Your Community From Supporting Local Entrepreneurs
Entrepreneurs

6 Benefits for You and Your Community From Supporting Local Entrepreneurs

Locally owned businesses give communities a unique character but those businesses need loyal customers to survive.
John Rampton
Why the 'Why' of the Sale Matters More Than the 'What'
Sales

Why the 'Why' of the Sale Matters More Than the 'What'

Whether you're selling mattresses or any other product, think about why your customers are there.
Jeff Shore
Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack
Customer Service

Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack

How a tech CEO still applies what she learned as a waitress at the tender age of 16.
Erin Mack McKelvey
Delight Your Customers by Being Effortless, Not Over the Top.
Customer Service

Delight Your Customers by Being Effortless, Not Over the Top.

Why you don't want or need to emulate Zappos' famous 10-hour customer-support call
Jeff Gardner
The Event Planning Recipe for Success
Startup Kit

The Event Planning Recipe for Success

Here are some key tips to help you learn from the mistakes of others and make your event planning business a success.
The Staff of Entrepreneur Media, Inc.
Phrases to Improve Every Support Interaction
Customer Support

Phrases to Improve Every Support Interaction

Great communication is an art. Honing it to a keen edge is a science.
Gregory Ciotti
The 5 Things Your Customers Won't Admit About Your Customer Experience
Customer Experience

The 5 Things Your Customers Won't Admit About Your Customer Experience

From first contact and customer onboarding to long-term retention, there are plenty of potential fail points to a good customer experience strategy.
Lisa Hoover McGreevy
5 Guidelines for Providing Product Warranties
Customer Service

5 Guidelines for Providing Product Warranties

Consumers want to know that their purchases are protected, which can be a selling point for your business.
Shattering the Myth: All Clients Are Not Good Ones
Clients

Shattering the Myth: All Clients Are Not Good Ones

Here are five clients you want to stay away from.
Dana Brownlee
SXSW Thought Leaders on Failing Better & Finding Your Way
SXSW 2015

SXSW Thought Leaders on Failing Better & Finding Your Way

Couldn't make the conference? Didn't take great notes? Here's our roundup of some of the best tips from thought leaders you'd do well to remember.
The Magic Words Customers Want to Hear
Starting a Business

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.
The Staff of Entrepreneur Media, Inc.
How to Talk to Your Angriest Customers
Customer Service

How to Talk to Your Angriest Customers

Oftentimes, a negative experience can be salvaged and turned into an opportunity.
Gregory Ciotti
The Secret to Getting Repeat Customers
Starting a Business

The Secret to Getting Repeat Customers

Follow these tips for providing excellent customer service, a must-have for any successful business.
The Staff of Entrepreneur Media, Inc.