Customer Service | Page 2

Attracting first-time buyers through promotional offers is challenging, but the real test lies in creating a memorable user experience that fosters repeat purchases.

Investing in employee development is a proven strategy for any business striving for long-term success and sustained growth.

People spending more than $100,000 on a week-long vacation want to be impressed. Here's how Villa Avellana does it.

Now The UPS Store has revolutionized its training experience for the 21st century.

Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here's how to prioritize building genuine relationships and empower employees to use empathy and their own judgment when addressing customer needs.

Charlotte, North Carolina's Rally has pickleball, gourmet food, craft cocktails and a welcoming community atmosphere.

Customers are increasingly expecting better service. Younger generations are leading the way.

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them.

Small business expert Jennifer Van Buskirk shares the best practices small business owners can use to attract new customers — and keep existing ones coming back for more.

A unique value proposition will help you distill your unique strengths into a statement that answers the question: "Why should customers care?"

Drawing from my personal experience with alcohol flush reactions, I recognize how validating this common issue in the Asian community inspired my business idea.

Why not get paid for skills you already have?

When a brand does loyalty right, it's not just about loyalty. It's about belonging.

Aspiration, authenticity, and anticipating customer needs are crucial for brand identity.

Avoid these three major business blunders to build customer trust for the long haul.

How to create customer loyalty and use extreme customer service as a competitive force to dominate your market: free training you can use now.

When approaching a customer who may be mistaken, sensitivity is critical — and the language we choose is vital.

Anticipatory customer service is the direct way to trigger the emotions that lead to customer loyalty. Here's how to make this ultimate level of customer service happen, again and again.

Salesforce CEO Marc Benioff called Microsoft's Copilot AI "disappointing" earlier this month.

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, long-term growth.

Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries.