Building a Business
6 Best Practices for Improving Customer Support as a SaaS Company
Good customer support is directly proportional to higher ROI in SaaS businesses. Here's how to improve yours.
Customer Service | Page 2
Building a Business
This Venezuelan Entrepreneur Craved His Favorite Comfort Food – So He Started a Business Selling It
German Sierra's journey in starting Pana Food Truck is rooted in resilience, culture and connection.
Tech
Two-Thirds of Small Businesses Are Already Using AI — Here’s How to Get Even More Out of It
Small businesses can achieve greater efficiency and growth by understanding the difference between generative and agentic AI use cases.
By Colin Twomey
Building a Business
Why Do Customers Say Yes to Buying — But Don’t Follow Through? Discover the Hidden Reasons Behind Lost Sales
Discover why potential customers often agree they like your product or service but still walk away without purchasing. Learn the hidden barriers behind these lost sales — and practical steps you can take to turn "yes" into an actual sale.
By Murali Nethi
Building a Business
How to Consistently Exceed Customer Expectations and Build Unshakeable Trust
Delivering more than you promise builds lasting trust and sets you apart from competitors. Set realistic expectations, then consistently exceed them.
By Ben Walker
Building a Business
What Business Owners Must Know to Build Brand Loyalty Through Customer Experiences
Strong brands aren't built through big ad budgets but by delivering consistent, memorable customer experiences that create loyalty, trust and powerful word-of-mouth marketing.
Thought Leaders
From a Stuffed Giraffe to $3.7 Trillion Lost — Here are 5 Steps to Better Customer Service
A stuffed giraffe's Ritz-Carlton adventure shows that true client loyalty comes from culture-driven service, not one-off gestures.
Marketing
Forget Follower Counts — Influence Is Now About Engagement and Community
Nano-influencers with small but loyal followings are driving high engagement, authenticity and targeted impact through niche online communities.
Building a Business
These Brothers Turned a 2-Man Operation Into One of the Most Trusted Companies in Their Area. Here’s How.
For Jose and Michael Rodriguez of Pest Brothers, one of Yelp's Top 100 Local Businesses of 2025, success is about more than getting the job done.
Building a Business
Two Industry Leaders Share Their Best Advice for Restaurant Owners – And Reveal the Exact Amount You Can Raise Prices Without Losing Customers
As independent restaurants navigate rising costs, changing customer habits and the lasting effects of the pandemic, these leaders offer advice for entrepreneurs.
Thought Leaders
My Company Was 40 Days From Bankruptcy — This Communication Shift Saved Us
My struggling software company, just 40 days from bankruptcy, turned its fortunes around by shifting focus from technical excellence to proactive client communication.
Building a Business
She Created the Dance Studio She Was Looking For. Now, It’s a Nationwide Brand.
Jami Stigliano turned her passion for dance and people into DivaDance, a fast-growing franchise that helps adults build confidence through choreography, connection and community.
Business Ideas
Why Predictive Service Is the Next Big Thing For Your Customer Service
To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key competitive advantage.
By Juan C. Rezk
Thought Leaders
Guy Fieri Teaches His Team This Customer Service Secret — And It Can Unlock Unexpected Success For Your Business Too
We sat down with the Mayor of Flavortown to find out the philosophy that helped him build a global brand centered on food, fun, and family.
By Dan Bova
Human Resources
Stop the Scripted Customer Service — Here’s Why You Should Focus on Being Human Instead
Customer service isn't a team. It's how your whole company shows up for your customers, especially when no one's watching.
By Alok Chanani
Building a Business
She Went From Teacher to Owning a Business in an Unexpected Industry – And Wants Others to Do the Same: ‘There Is So Much Opportunity’
Angie Snow went from teacher and stay-at-home mom to co-owner of a thriving business by embracing leadership, championing women in trades and rethinking what it means to support both employees and customers.
Building a Business
No More ‘Press 1 for Service’ — Here’s How to Bring Phone Systems into the Age of Personalization
AI phone agents are revolutionizing customer service by replacing outdated, impersonal phone systems with intelligent, personalized and efficient conversations that boost satisfaction and business success.
Building a Business
Don’t Let the Wrong Vendor Derail Your Business — Here’s What to Check First
Think your shortlist of potential vendors is solid? Here's why you might want to double-check.
Tech
AI Is an Incredible Customer Service Asset — But It’s Not Flawless. Here’s How to Avoid 4 Common Mistakes.
AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things.
By Hasan Saleem
Building a Business
Successful Entrepreneurs Are Strategically Outsourcing These 5 Tasks
Strategic outsourcing is a way for busy entrepreneurs to reclaim valuable time and avoid burnout, allowing them to focus on core activities that drive real business growth.
Building a Business
Your Customers Are Talking About You — Here’s How to Turn Their Feedback Into Profit
Listening to your customer has always been a strategic imperative. With countless options just a click away, consumers are gravitating toward brands that make them feel cherished and involved.
By Slava Bogdan
Business News
Salesforce Has Used AI to Reduce Personnel Costs By $50 Million This Year. Here’s Which Roles Are Affected.
AI has enabled Salesforce to reduce hiring and save millions, but it's using the savings to hire in other areas.
By Sherin Shibu
Building a Business
This Local Bakery Has Lines Out the Door. Here Are the Secrets to Its Success.
Known for its viral flat croissants and innovative desserts, Alexander's Patisserie also excels in hands-on leadership and team culture.
Building a Business
5 Secrets to Success From a Sustainable Business That’s Grown 95% in 3 Years
Here's how the president of this sustainable junk-removal business solves problems fast, treats customers with care and keeps as much as possible out of the landfill.
Building a Business
How This North Carolina Lawn Care Company Earns Customer Loyalty
By prioritizing responsiveness, transparency and efficiency, Sam Speno has cultivated a lawn care business that builds lasting customer relationships.
Building a Business
95% of Businesses Fail at This One Thing — Fix It Before It Costs You Customers
Most businesses believe that they deliver a great customer experience, but this is based on outdated, old-fashioned ideas. Here's what businesses can do to shift their customer experience to the modern customer.
By Antonia Hock
Building a Business
She Runs a James Beard Award-Nominated Restaurant. Here’s Her 2-Step Process for Hiring the Best Employees.
Krista Cole, who runs Portland, Maine tapas restaurant Sur Lie with chef Mimi Weissenborn, shares hiring tactics that any small business owner can use.