Krista Cole, who runs Portland, Maine tapas restaurant Sur Lie with chef Mimi Weissenborn, shares hiring tactics that any small business owner can use.
Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results
Attracting first-time buyers through promotional offers is challenging, but the real test lies in creating a memorable user experience that fosters repeat purchases.
Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here's how to prioritize building genuine relationships and empower employees to use empathy and their own judgment when addressing customer needs.
Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them.
Small business expert Jennifer Van Buskirk shares the best practices small business owners can use to attract new customers — and keep existing ones coming back for more.
Drawing from my personal experience with alcohol flush reactions, I recognize how validating this common issue in the Asian community inspired my business idea.
Anticipatory customer service is the direct way to trigger the emotions that lead to customer loyalty. Here's how to make this ultimate level of customer service happen, again and again.
A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, long-term growth.