Customer Service

News and Articles About Customer Service

3 Ways to Build Consumer Trust

Grow your business by fostering your customer's trust with these tips.

Creating Your Company's LinkedIn Profile

These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.

How Secure Package Delivery Can Raise Customer Satisfaction

Amazon's new locker shipping service joins others offering customers more options.

8 Tips for Business Success from Costco's Jim Sinegal

Even brilliant start-up entrepreneurs could benefit from learning a thing or two from the long-time Costco CEO.

How to Humanize Your Brand and Build Social-Media Buzz

When it comes to starting up, one of the biggest drivers you'll have in finding customers is your current customers. Here's how to keep them happy -- and chatty.

5 Ways to Take Customer Loyalty to the Next Level

Here's how to improve the ways you measure loyalty and make it a higher priority with employees.

Richard Branson on the Secret to Exceeding Customer Expectations

When it comes to customer service, training front-line employees can be your power tool.

How a Lean Startup Can Keep Customers

You have customers for your new mobile app or retail website. Here's how to fight churn.

What a Trip to LAX Taught Me About Customer Service

When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip.

Social Media Users Are Squeakier Wheels When It Comes to Customer Service

Not convinced your business should provide customer service via social media? Turns out, social media users spend more when they receive great service.

Seven Tips for Coping with Customer Questions

Customers always have questions, and often they are very bizarre. Here are tips on how to make sure you address them effectively.

Businesses Can't Afford to Neglect Customer Service on Facebook

Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.

Kentucky Businesses Brace for NCAA Final Four Madness

Here are three tips for how you can prepare for a sudden surge in sales.

A New App for Reporting Customer-Service Issues

Tello notifies business owners when customer service reviews are posted.

Smartphones Become the Go-To Tool for Shoppers

As smartphone usage increases, bricks-and-mortar retailers could see their revenue drop. Here's how to stay ahead of the curve.

Seven Ways to Keep Angry Customers (Like Me) Happy

When customer service goes wrong, I am irate. Here's how to keep angry customers like me from storming out of your real or virtual store, never to return.

Richard Branson on Strategies for Success

A look at the most helpful advice for entrepreneurs from the celebrated billionaire.

We Test-Drive a Personal Chat Bot for Customer Service

MyCyberTwin offers businesses a chatty bot to keep customers company.

What You Can Learn About Innovation from Amazon, Starbucks and USPS

How do the big companies stay on top? Take a look at some of the new customer-service ideas Amazon, USPS and Starbucks have in store.

A New Way to Get Customized Service Quotes

This online platform lets consumers more easily connect with nearby small businesses.

Three Ways to Keep Your Customers Coming Back

Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.

Top 10 Small Business Predictions for 2012

Here is a collection of next year's top trends for marketing, retailing, service businesses, mobile, social media and more.

How to Make a Personal Connection with Customers

Seven ways to build relationships with prospects that lead to more sales.

What Entrepreneurs Can Learn from Costco's CEO

Jim Sinegal, the CEO of the third-largest U.S. retailer is retiring next year. Here are five key lessons entrepreneurs can take away from his legacy.

Five Signs You're Losing a Sale -- And How to Save It

When a deal is going sour, try these savvy strategies to turn it around.

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Success Secrets of Sales Superstars
Success Secrets of Sales Superstars
By Robert L. Shook and Barry Farber
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