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News and Articles About Customer Service
Who Our Loyalty Experts Are Loyal To
We asked our customer service experts about the companies they love and why.
Staff Training's Surprising Role in Customer Loyalty
Educate your staff to ensure a top-notch customer experience.
People Are Still Afraid to Shop Online. Here's What Businesses Can Do to Protect Them.
The majority of consumers are concerned about safety when they purchase online, according to a recent study.
Implement These 5 Strategies to Avoid Holiday Shipping Snafus
Even if you didn't have any problems last year, it's a good idea to prepare and keep customers happy.
Want Loyal Customers? Understand This.
Our experts help you better understand why your customers use your service to build loyalty.
8 Slow and Steady Steps to Striking It Rich
Want to be a millionaire? Here's how to do it the right way.
Focusing Just on New Sales? Focus on This Instead.
Our experts explain how to maximize your relationship with existing customers.
The Art of Crafting Successful Vendor Relationships
Partnering with established service providers allows a young company to scale more quickly and focus on developing and refining the core business.
Customer Support Is More Than High Scores
Even great data cannot guarantee good decision-making. Without context, data is meaningless.
Aggressive Marketing Won't Win Customer Loyalty
Our experts explain what businesses often don't understand about customer retention.
Running a business
Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price
If you want to stay relevant, much less open, you should know your product or service in and out, and make sure you employees are well trained.
Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract
A 56-year-old widow from Wales has said that it was easier -- procedurally speaking -- to bury her late husband than to cancel his T-Mobile cell phone contract.
For a Winning Product Launch, Address Genuine Customer Needs
To successfully unveil a new entry in the marketplace, figure out how to best solve people's problems.
Tell Them You Care With a Holiday Card. Use These 5 Tips to Do It Right.
Sending out greetings to your vendors, customers and clients is a simple business strategy that provides you with a 10-fold return.
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Starting a Business
Reprints & Licensing
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