News and Articles About Customer Service
Grow your business by fostering your customer's trust with these tips.
These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.
Amazon's new locker shipping service joins others offering customers more options.
Even brilliant start-up entrepreneurs could benefit from learning a thing or two from the long-time Costco CEO.
When it comes to starting up, one of the biggest drivers you'll have in finding customers is your current customers. Here's how to keep them happy -- and chatty.
Here's how to improve the ways you measure loyalty and make it a higher priority with employees.
When it comes to customer service, training front-line employees can be your power tool.
You have customers for your new mobile app or retail website. Here's how to fight churn.
When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip.
Not convinced your business should provide customer service via social media? Turns out, social media users spend more when they receive great service.
Customers always have questions, and often they are very bizarre. Here are tips on how to make sure you address them effectively.
Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.
Here are three tips for how you can prepare for a sudden surge in sales.
Tello notifies business owners when customer service reviews are posted.
As smartphone usage increases, bricks-and-mortar retailers could see their revenue drop. Here's how to stay ahead of the curve.
When customer service goes wrong, I am irate. Here's how to keep angry customers like me from storming out of your real or virtual store, never to return.
A look at the most helpful advice for entrepreneurs from the celebrated billionaire.
MyCyberTwin offers businesses a chatty bot to keep customers company.
How do the big companies stay on top? Take a look at some of the new customer-service ideas Amazon, USPS and Starbucks have in store.
This online platform lets consumers more easily connect with nearby small businesses.
Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.
Here is a collection of next year's top trends for marketing, retailing, service businesses, mobile, social media and more.
Seven ways to build relationships with prospects that lead to more sales.
Jim Sinegal, the CEO of the third-largest U.S. retailer is retiring next year. Here are five key lessons entrepreneurs can take away from his legacy.
When a deal is going sour, try these savvy strategies to turn it around.