Customer Service

News and Articles About Customer Service

The Joy of Constraints in Business
Creativity

The Joy of Constraints in Business

Unleash more creativity by following guidelines for designing your company's product and taking in feedback.
Michele Serro
Gaining Customers' Trust Can Be Your Checkmate
Customer Service

Gaining Customers' Trust Can Be Your Checkmate

A small business can earn consumers' loyalty by focusing on this essential quality in four key ways.
Karen Mishra
Why the Future of Retail Will Blow Your Mind
Big Data

Why the Future of Retail Will Blow Your Mind

Merchants will merge shoppers' physical and digital worlds, bringing an online data-driven strategy to storefronts
Puneet Mehta
3 Keys to Providing Great Customer Service
Customer Service

3 Keys to Providing Great Customer Service

A great product is the necessary start but listening to customers and responding is how companies flourish.
Melanie Perkins
Take a Tip from Bezos: Customers Always Need a Seat at the Table
Amazon

Take a Tip from Bezos: Customers Always Need a Seat at the Table

A close study of Amazon.com founder Jeff Bezos reveals one of the world's most innovative companies is rooted in one of the oldest ideas. The customer comes first.
Bob Thompson
Embrace the Soft Launch
Ready to Launch

Embrace the Soft Launch

For the typical start up, the less splashy the launch the better the chances of quietly refining the product and finding the first customer.
Rohan Ayyar
Lessons in Customer Service From the World's Most Beloved Companies
Customer Service

Lessons in Customer Service From the World's Most Beloved Companies

We shed some light on what these big companies are getting right with customer service, and why.
Gregory Ciotti
How to Be a Better, Stronger, More Engaging and Respected Leader
Leadership

How to Be a Better, Stronger, More Engaging and Respected Leader

Technical skills are important, but they're only a fraction of what makes someone a great leader. Here are some practical ways to improve the skills that really count.
Lauren Covello
Growth and Change Require Agile Leadership and Bedrock Values
Leadership Qualities

Growth and Change Require Agile Leadership and Bedrock Values

The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles.
Rob Locascio
8 Little-Known Franchises That Make Millions
Franchise

8 Little-Known Franchises That Make Millions

These franchises have found their niche and are making a big impact.
Under Armour Just Proved Human Decency Is the Best PR
Public Relations

Under Armour Just Proved Human Decency Is the Best PR

Get your tissues out. After a 4-year-old boy was attacked by a dog while wearing his favorite Under Armour T-shirt, the company reached out with a heartening gift.
Geoff Weiss
Why Startups Should Still Care About Things That Don't Scale
Growth Strategies

Why Startups Should Still Care About Things That Don't Scale

Valuable insights can come from the little things that don't help a company grow.
Ryan Caldbeck
'Me-Commerce' Is Here to Stay. Here's How to Capitalize On It. (Infographic)
Infographics

'Me-Commerce' Is Here to Stay. Here's How to Capitalize On It. (Infographic)

As the marketing onslaught proliferates, consumers -- more than anything -- want to feel like individuals.
Geoff Weiss
Find Your Event-Planning Niche
Startup Kit

Find Your Event-Planning Niche

Specializing on just one target market -- corporate or social events -- then narrowing your focus within that market will help you become the event planner everyone seeks out.