News and Articles About Customer Service
When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.
The majority of companies don't know which of their products and services are most valued by the people who pay for them -- here's how to get it right.
A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
From free haircuts to wreath-making, Etsy's pop-up holiday shop re-imagines the traditional sales experience and brings online shopping to life.
What you can do to stop losing business to customers who browse your wares in-store but buy online from someone else.
The online retailer's shipping strategy provides competitive advantages and customer benefits.
Our look at new directions in business and how they will affect you in the coming year -- and beyond.
From the late Zig Ziglar's sound advice to solutions to customer-service difficulties, a sampling of our best tips of the week.
How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.
Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment.
In this chat interview, we asked entrepreneur Gary Vaynerchuk your questions about winning over customers on social media.
Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.
The serial entrepreneur explains why you should be thrilled when consumers bash your brand.
Consider these three steps for turning a negative review into a positive outcome.
How to win the trust of investors, future partners and suppliers.
Why you should embrace negative comments online and how to do it right.
Grow your business by fostering your customer's trust with these tips.
These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.
Amazon's new locker shipping service joins others offering customers more options.
Even brilliant start-up entrepreneurs could benefit from learning a thing or two from the long-time Costco CEO.
When it comes to starting up, one of the biggest drivers you'll have in finding customers is your current customers. Here's how to keep them happy -- and chatty.
Here's how to improve the ways you measure loyalty and make it a higher priority with employees.
When it comes to customer service, training front-line employees can be your power tool.
You have customers for your new mobile app or retail website. Here's how to fight churn.
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