Customer Service

News and Articles About Customer Service

The 5 Irrefutable Principles of Selling
Sales

The 5 Irrefutable Principles of Selling

The more you are willing to give, the less you will need to "sell.''
William Ballard
It's Time to 'Untrain' Your Sales Force
Sales

It's Time to 'Untrain' Your Sales Force

If your sales team is still operating under tradition, they need to adapt to today's buyers.
Christopher Faust
Bot or Person? The Customer Automation Conundrum.
Marketing Automation

Bot or Person? The Customer Automation Conundrum.

Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
Larry Alton
3 Social Media Rules Most Entrepreneurs Don't Follow
Customer Engagement

3 Social Media Rules Most Entrepreneurs Don't Follow

With a little effort, you can build a reputation through social media as someone who values customer service and works hard to answer consumer questions.
Jacqueline Whitmore
Will Your Company Be a Leader of the Customer-Service Revolution?
Customer Service

Will Your Company Be a Leader of the Customer-Service Revolution?

These four key ways can help a startup or small company win over consumers to be brand loyalists.
Eric McKirdy
Amazon May Be Looking to Break Into the Takeout-Delivery Market
Innovation

Amazon May Be Looking to Break Into the Takeout-Delivery Market

The new service will reportedly be a part of Amazon Local and compete directly with services like Seamless and GrubHub.
Benjamin Kabin
Forget Customer Service, Think Customer Wowing
Customer Service

Forget Customer Service, Think Customer Wowing

If you want to create life-long clients, you need to impress people right from the start.
Adam Callinan
Satisfy Customers With These 5 Pointers, Then Expect More Customers
Customer Service

Satisfy Customers With These 5 Pointers, Then Expect More Customers

In the age of social media, both positive and negative reviews can spread like wildfire.
Alex Bäcker
The 4 Types of Online Discount Websites You Could Start
Startup Kit

The 4 Types of Online Discount Websites You Could Start

Find out more about the four varieties of sites that offer deals to consumers looking to save some money.
If You Want That Customer, Mind Your Manners
Business Etiquette

If You Want That Customer, Mind Your Manners

Etiquette is not just something your parents thought was important or an outdated social protocol. Potential buyers deserve respect.
Grant Cardone
How to Deal With Headache-Inducing Customers
Leadership

How to Deal With Headache-Inducing Customers

While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.
Logan Strain
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4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)
Return Policy

4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)

One way to give customers a special perk they will remember is to pay the return freight for undesired goods.
Harry Whitehouse
Hey, Service Professionals: It's Time to Modernize
Customer Service

Hey, Service Professionals: It's Time to Modernize

You've probably experienced this before. You need some repair work done, but it's difficult to find someone for the job. Then other inconveniences stack up.
Gene Marks
5 Tips for Building Strong Relationships With Clients
Customer Relationship Management

5 Tips for Building Strong Relationships With Clients

Forging solid business ties seems simple on the surface, but this requires time, effort and tact.
Allen Duet