Customer Service

News and Articles About Customer Service

Building a Business in the 'Thank You Economy'

Building a Business in the 'Thank You Economy'

Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.
Two Weeks to Startup: Day 7. Develop a Marketing Plan

Two Weeks to Startup: Day 7. Develop a Marketing Plan

Learn ways to spread the word about your new business. Plus, how to win your first customers.
Richard Branson on Customer Service

Richard Branson on Customer Service

The Virgin Group founder explains why your team is only as strong as its weakest link.
Richard Branson on Passing the Bad-News Buck

Richard Branson on Passing the Bad-News Buck

How to change the 'us vs. them' mentality in corporate culture.

Salesforce.com

The online customer relationship management tool is simultaneously scorned for its complexity and heralded for its performance. Here's a view from both sides.

The Future of Customer Service

Mobile technology is changing the way consumers search for answers.
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