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Everything I Learned About Professional Life, I Learned in a Call Center
Leadership? Teamwork? Adaptability? It's all there.
5 Actions to Start Now to Put a Pretty Bow on Your Holiday Efforts
You should have most of your planning done by now, but here are some small details that should help you get more customers and make them happier.
We're Bringing Unsexy Back to Entrepreneurship
Sometimes, the Plain Jane journeyman approach is the best when building a business and a lifestyle.
5 Tricks to Strengthen Your Content Marketing
Know what types of media and public relations strategies work the best to get the word out about your startup.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
Don't Wait for a Crisis to Put Your 'Crisis PR' Plan in Place
Ever had a bad airline experience? This contributor did, and the three lessons she offers apply to any business.
Control What You Can
4 Ways Tech Leaders Can Focus on Customer Success
You need to take the reins and make a connection between leadership and customer success by implementing policies that unify and educate.
3 Strategies That Show How Perch Doubled Its Customer Base in a Month
Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.
4 Ways to Show Customers You Are Listening to Them
Asking for ideas and rewarding suggestions are techniques to keep the good karma flowing between you and your loyal clientele.
4 Things Non-Tech Leaders Do Better Than the Cyber-Obsessed
Co-founders lacking technology-heavy backgrounds tend be better at seeing the forest for the trees in today's online jungle.
How Could Your Business Implode? Let Us Count the Ways.
Never underestimate how many routes on your entrepreneurial journey lead to failure.
This Office Product E-Tailer Combines New Technology With Old-School Customer Service
OfficeZilla is stomping on its big box store competition.
Ready To Launch
5 Things Domino's Pizza Can Teach You About Being a Better Leader
It's not how you deal with the 'knowns' but with the 'unknowns' that will help you make your business a success.
Small Business - Big Impact
'Chase Excellence and the Dollars Will Take Care of Themselves'
There are three questions people ask themselves when they meet you, and the answers will determine whether they do business with you.
This Valentine's Day Discover your True Love in 6 Simple Steps
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