Customer Service

News and Articles About Customer Service

How Luck Plays Into This Michigan Bar and Grill's Success
Customer Service Management

How Luck Plays Into This Michigan Bar and Grill's Success

What other small business owners can learn from this restaurant's approach to customer service.
Tom Borg
Tips to Help You Identify and Nurture Customers
Customer Service

Tips to Help You Identify and Nurture Customers

Your consumer base is the backbone of your business. Without them, there is no business.
Vin Gupta
Find Your Event-Planning Niche
Startup Kit

Find Your Event-Planning Niche

Specializing on just one target market -- corporate or social events -- then narrowing your focus within that market will help you become the event planner everyone seeks out.
The Staff of Entrepreneur Media, Inc.
Reduce Turnover in Customer Service With These 3 Tips
Customer Service

Reduce Turnover in Customer Service With These 3 Tips

Here's how to keep your best consumer-facing employees.
Max Yoder
25 Tips for Earning Customer Loyalty
Customer Loyalty

25 Tips for Earning Customer Loyalty

Whatever your business, keeping your customers happy is your real job.
John Rampton
Retail, Health Care and Sports: 3 Industries That Need Customer Love
Customer Service

Retail, Health Care and Sports: 3 Industries That Need Customer Love

These business must learn to make changes quickly and adapt in order to stay relevant and be successful.
Andrew Reid
2 Key Lessons From Disney That Help on Kickstarter and in Business
Customer Service

2 Key Lessons From Disney That Help on Kickstarter and in Business

Walt Disney's vision and ability to deliver mind-blowing experiences can be applied in almost any setting.
John Brubaker
8 Savvy Ways to Promote Your Event Planning Business
Startup Kit

8 Savvy Ways to Promote Your Event Planning Business

Get the word out about your services with these eight marketing tactics that are sure to bring in the business.
The Staff of Entrepreneur Media, Inc.
How Customer Service Reps Should Answer The 3 Most Common Questions
Customer Service

How Customer Service Reps Should Answer The 3 Most Common Questions

In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have questions or complaints.
Seth Bailey
The Airlines and Hotels That Rank Highest for Customer Service
Customer Satisfaction

The Airlines and Hotels That Rank Highest for Customer Service

Which companies came out on top? Find out here.
Are You Prepared for That Cliff That Could Be Further Down the Road?
Business Planning

Are You Prepared for That Cliff That Could Be Further Down the Road?

Here are three things you should be doing right now to prepare for 2016.
Gene Marks
6 Benefits for You and Your Community From Supporting Local Entrepreneurs
Entrepreneurs

6 Benefits for You and Your Community From Supporting Local Entrepreneurs

Locally owned businesses give communities a unique character but those businesses need loyal customers to survive.
John Rampton
Why the 'Why' of the Sale Matters More Than the 'What'
Sales

Why the 'Why' of the Sale Matters More Than the 'What'

Whether you're selling mattresses or any other product, think about why your customers are there.
Jeff Shore
Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack
Customer Service

Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack

How a tech CEO still applies what she learned as a waitress at the tender age of 16.
Erin Mack McKelvey