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Twitter Might Be the Most Important Customer Service Center You Have
As travelers turn to Twitter to complain about airline snafus and hotel hiccups, businesses are staffing up their social media teams.
4 Reasons You're Lucky That Angry Customer Is Yelling at You
Listening to unhappy customers is a hard but valuable way to learn how to improve your business and better than them disparaging you on social media.
Why It's Time for Retailers to Embrace Online Returns
Make sure you see a good return policy as a critical step, not an afterthought.
5 Ways to Put Your Customers First
The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
For Success in Sales, Learn Your Customer's Backstory
Don't just attack with questions about what your prospect wants, instead, ask them why.
Customers Will Be Loyal If Delight Is Built Into Your Product or Service
Here are nine ways to build this unmeasurable metric into your business.
6 Strategies for Getting Really Great Customer Service
You'll never have to suffer through that surly waiter again.
Chip R. Bell
The 3 Crucial Steps to Master Customer Service
Size doesn't dictate a good customer service strategy -- start now with these tips.
Customer Service Management
How Luck Plays Into This Michigan Bar and Grill's Success
What other small business owners can learn from this restaurant's approach to customer service.
Tips to Help You Identify and Nurture Customers
Your consumer base is the backbone of your business. Without them, there is no business.
Find Your Event-Planning Niche
Specializing on just one target market -- corporate or social events -- then narrowing your focus within that market will help you become the event planner everyone seeks out.
The Staff of Entrepreneur Media, Inc.
Reduce Turnover in Customer Service With These 3 Tips
Here's how to keep your best consumer-facing employees.
25 Tips for Earning Customer Loyalty
Whatever your business, keeping your customers happy is your real job.
Retail, Health Care and Sports: 3 Industries That Need Customer Love
These business must learn to make changes quickly and adapt in order to stay relevant and be successful.
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