Customer Service

News and Articles About Customer Service

5 Ways to Woo Customers With Special Attention

Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.

10 Stories of Unforgettable Customer Service

Inspirational stories of great people and companies going above and beyond.

The 5 Irrefutable Principles of Selling

The more you are willing to give, the less you will need to "sell.''

It's Time to 'Untrain' Your Sales Force

If your sales team is still operating under tradition, they need to adapt to today’s buyers.

Bot or Person? The Customer Automation Conundrum.

Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.

3 Social Media Rules Most Entrepreneurs Don't Follow

With a little effort, you can build a reputation through social media as someone who values customer service and works hard to answer consumer questions.

Will Your Company Be a Leader of the Customer-Service Revolution?

These four key ways can help a startup or small company win over consumers to be brand loyalists.

Amazon May Be Looking to Break Into the Takeout-Delivery Market

The new service will reportedly be a part of Amazon Local and compete directly with services like Seamless and GrubHub.

Forget Customer Service, Think Customer Wowing

If you want to create life-long clients, you need to impress people right from the start.

Satisfy Customers With These 5 Pointers, Then Expect More Customers

In the age of social media, both positive and negative reviews can spread like wildfire.

The 4 Types of Online Discount Websites You Could Start

Find out more about the four varieties of sites that offer deals to consumers looking to save some money.

If You Want That Customer, Mind Your Manners

Etiquette is not just something your parents thought was important or an outdated social protocol. Potential buyers deserve respect.

How to Deal With Headache-Inducing Customers

While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.

4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)

One way to give customers a special perk they will remember is to pay the return freight for undesired goods.

Hey, Service Professionals: It's Time to Modernize

You've probably experienced this before. You need some repair work done, but it's difficult to find someone for the job. Then other inconveniences stack up.

5 Tips for Building Strong Relationships With Clients

Forging solid business ties seems simple on the surface, but this requires time, effort and tact.

Cultivating the Right Attitude Turns Customers Into Followers

Putting the customer at the center of all you do is the cornerstone of succeeding at any business.

A New Tool Is Helping to Reduce Visitor Abandonment on Websites

Visitor abandonment remains to be one of the leading obstacles for online retailers. A great deal of time and money is spent to bring traffic to business websites. Here is how consumers to stay on your site.

The Joy of Constraints in Business

Unleash more creativity by following guidelines for designing your company's product and taking in feedback.

Gaining Customers' Trust Can Be Your Checkmate

A small business can earn consumers' loyalty by focusing on this essential quality in four key ways.

Why the Future of Retail Will Blow Your Mind

Merchants will merge shoppers’ physical and digital worlds, bringing an online data-driven strategy to storefronts

3 Keys to Providing Great Customer Service

A great product is the necessary start but listening to customers and responding is how companies flourish.

Take a Tip from Bezos: Customers Always Need a Seat at the Table

A close study of Amazon.com founder Jeff Bezos reveals one of the world's most innovative companies is rooted in one of the oldest ideas. The customer comes first.

Embrace the Soft Launch

For the typical start up, the less splashy the launch the better the chances of quietly refining the product and finding the first customer.

Lessons in Customer Service From the World's Most Beloved Companies

We shed some light on what these big companies are getting right with customer service, and why.

Connect with Entrepreneur

Most Shared Stories

From the Entrepreneur Bookstore

Success Secrets of Sales Superstars
Success Secrets of Sales Superstars
By Robert L. Shook and Barry Farber
More Info