Customer Service

Twitter Might Be the Most Important Customer Service Center You Have
Business Travel

Twitter Might Be the Most Important Customer Service Center You Have

As travelers turn to Twitter to complain about airline snafus and hotel hiccups, businesses are staffing up their social media teams.
Elaine Glusac
4 Reasons You're Lucky That Angry Customer Is Yelling at You
Customer Service

4 Reasons You're Lucky That Angry Customer Is Yelling at You

Listening to unhappy customers is a hard but valuable way to learn how to improve your business and better than them disparaging you on social media.
Rohan Ayyar
Why It's Time for Retailers to Embrace Online Returns
Online Returns

Why It's Time for Retailers to Embrace Online Returns

Make sure you see a good return policy as a critical step, not an afterthought.
Chris Dunn
5 Ways to Put Your Customers First
Customers

5 Ways to Put Your Customers First

The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
John Joseph
For Success in Sales, Learn Your Customer's Backstory
Sales

For Success in Sales, Learn Your Customer's Backstory

Don't just attack with questions about what your prospect wants, instead, ask them why.
Jeff Shore
Customers Will Be Loyal If Delight Is Built Into Your Product or Service
Customer Service

Customers Will Be Loyal If Delight Is Built Into Your Product or Service

Here are nine ways to build this unmeasurable metric into your business.
Sujan Patel
6 Strategies for Getting Really Great Customer Service
Customer Service

6 Strategies for Getting Really Great Customer Service

You'll never have to suffer through that surly waiter again.
Chip R. Bell
The 3 Crucial Steps to Master Customer Service
Customer Service

The 3 Crucial Steps to Master Customer Service

Size doesn't dictate a good customer service strategy -- start now with these tips.
Matthew Toren
How Luck Plays Into This Michigan Bar and Grill's Success
Customer Service Management

How Luck Plays Into This Michigan Bar and Grill's Success

What other small business owners can learn from this restaurant's approach to customer service.
Tom Borg
Tips to Help You Identify and Nurture Customers
Customer Service

Tips to Help You Identify and Nurture Customers

Your consumer base is the backbone of your business. Without them, there is no business.
Vin Gupta
Find Your Event-Planning Niche
Startup Kit

Find Your Event-Planning Niche

Specializing on just one target market -- corporate or social events -- then narrowing your focus within that market will help you become the event planner everyone seeks out.
The Staff of Entrepreneur Media, Inc.
Reduce Turnover in Customer Service With These 3 Tips
Customer Service

Reduce Turnover in Customer Service With These 3 Tips

Here's how to keep your best consumer-facing employees.
Max Yoder
25 Tips for Earning Customer Loyalty
Customer Loyalty

25 Tips for Earning Customer Loyalty

Whatever your business, keeping your customers happy is your real job.
John Rampton
Retail, Health Care and Sports: 3 Industries That Need Customer Love
Customer Service

Retail, Health Care and Sports: 3 Industries That Need Customer Love

These business must learn to make changes quickly and adapt in order to stay relevant and be successful.
Andrew Reid