BY Carol TiceWhen customer service goes wrong, I am irate. Here's how to keep angry customers like me from storming out of your real or virtual store, never to return.
BY Carol TiceHow do the big companies stay on top? Take a look at some of the new customer-service ideas Amazon, USPS and Starbucks have in store.
BY Jane PorterWhen a deal is going sour, try these savvy strategies to turn it around.
BY Carol TiceLooking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
BY Carol TiceWhere is the line between being responsive to customers' needs, and simply letting customers call the shots?
BY Carol TiceCustomers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.
BY Carol TiceTwo-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.
BY John ShinalHow three immigrant entrepreneurs found U.S. success in launching Zendesk.