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News and Articles About Customer Service
Starting a Business
The Secret to Getting Repeat Customers
Follow these tips for providing excellent customer service, a must-have for any successful business.
The Staff of Entrepreneur Media, Inc.
Why Customer Support Stories Spread Like Wildfire
We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.
The Best and Worst Airlines for Customer Experience
JetBlue is getting a lot of love. Spirit Airways? Not so much.
8 Steps to Approaching Customer Service in the Digital World
By learning to utilize technology you can enhance your company's customer service like never before.
5 Ways to Improve Customer Service for Seniors
Tailoring your customer support to seniors' unique needs will help you build customer loyalty and position your business for success as the demographic continues to grow and change.
5 Ways Service Companies Can Be Innovative
Much public love goes to product companies, but service providers can also be imaginative and exciting.
How to Respond to Bad Reviews to Build Customer Loyalty
Here's what to do when your business gets slammed on Yelp or other review sites.
Wherever You Pitch Your Business, Remember, People Come First
Both entrepreneurs and competition judges focus too much on the product, forgetting that customers and staff are more important.
How to Remain Customer First in the Digital Age
By using new technology to create innovative product, design and communication, it can be easier than ever for brands across all industries to remain focused on the customer.
Lane Gerson and Ariel Nelson
3 Reasons Why Apologizing Hurts Your Business
Hey entrepreneurs and business people, stop saying you're sorry so much.
The 4 Secrets to Achieving Customer Loyalty
Every business wants loyal customers, yet we often forget how crucial relationships are to our success.
Here's a New Way to Deal With Angry Online Customers
This technique can help quell upset customers and hopefully put a stop to broadcasting their dissatifaction.
4 Questions to Ask When Planning Effective Customer Messages
When it comes to communicating with your customers, just a few minutes of planning will save you time, energy and possibly, trouble, later down the line.
Pay Attention to the Signals in the Noise of Entrepreneurship
Learn to read the signs that show healthy customer engagement, satisfaction with a service and successful performance by employees.
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