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Today's Most Read
The Surprising Sleep Habits of the Rich and Famous (Infographic)
Remembering Mr. Spock: 10 of Leonard Nimoy's Most Memorable Quotes
Yes, You Can Force Yourself to Become a Morning Person. Here's How. (Infographic)
Entrepreneurs Need to Stop Doing These 10 Things, Right Now
3 Warren Buffett Quotes Your Business Should Live By
News and Articles About Customer Service
How Apple Pay Is Poised to Transform the Trillion-Dollar Service Industry
Huge consumer businesses quickly accepted Apple's new payment system but less tech-savvy small businesses might have the most to gain.
3 Business Reminders Gleaned From an English Country Pub Opened in 1397
Your startup may be a newcomer to the field but some pillars of a longstanding business operation might apply: competitive differentiation, great customer service and savvy product updates.
7 Ways to Turn Your Everyday Customers Into Extraordinary Brand Advocates
Acquiring customers is nice. Keeping customers is how you stay in business.
4 Branding Lessons That You Don't Want to Learn the Hard Way
When you're branding your company and you're just starting out, you obviously want everything to go smoothly. That, of course, isn't always the case.
3 Customer Engagement Lessons From the Holidays That Apply All Year Round
It's not more important than ever to stay on top of customer complaints, which can quickly sink a business.
4 Steps to Choosing Marketing-Automation Software That Actually Works
Choose a platform that serves the needs of every department.
The 3 Biggest Sins of Customer Engagement
Blind check-ins and failing to build relationships before complaints arise are behaviors of the past. Use data to understand clients, proactively preparing for interactions.
4 Goals Every Small-Business Owner Should Set in 2015
Here are some easy changes entrepreneurs can make for a more productive year ahead.
7 Tips to Knock Your Online Customer Support Out of the Park
Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
8 Steps for Dealing With Angry Customer Complaints
How an early morning exercise session lead to a new understanding of managing aggressive feedback.
The Rise of the Robotic Co-Worker
By assuming core processes in factories, labs, hospitals, offices, will machines make people irrelevant or unemployed? Consider this argument that humans partnered with such machines will give rise to efficiency, customer service and innovation.
Use Emotional Intelligence to Make More Money
You might save everyone a lot of angst in the process.
Grow Your Business
5 Steps to Become a Market Leader
Positioning your company as a leader takes a lot of planning and hard work.
Why Gmail Fails for Customer Support
Never skimp on that which directly affects customer communications.
Growth & Strategy
Starting a Business
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