Customer Service

Everything I Learned About Professional Life, I Learned in a Call Center
contact center

Everything I Learned About Professional Life, I Learned in a Call Center

Leadership? Teamwork? Adaptability? It's all there.
Norine Toomey
5 Actions to Start Now to Put a Pretty Bow on Your Holiday Efforts
Holidays

5 Actions to Start Now to Put a Pretty Bow on Your Holiday Efforts

You should have most of your planning done by now, but here are some small details that should help you get more customers and make them happier.
Jess Ekstrom
We're Bringing Unsexy Back to Entrepreneurship
Entrepreneurship

We're Bringing Unsexy Back to Entrepreneurship

Sometimes, the Plain Jane journeyman approach is the best when building a business and a lifestyle.
Andrew Yang
5 Tricks to Strengthen Your Content Marketing
Content Marketing

5 Tricks to Strengthen Your Content Marketing

Know what types of media and public relations strategies work the best to get the word out about your startup.
Hampus Jakobsson
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Customer Service

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
Don't Wait for a Crisis to Put Your 'Crisis PR' Plan in Place
Customer Service

Don't Wait for a Crisis to Put Your 'Crisis PR' Plan in Place

Ever had a bad airline experience? This contributor did, and the three lessons she offers apply to any business.
Karen Mishra
4 Ways Tech Leaders Can Focus on Customer Success
Control What You Can

4 Ways Tech Leaders Can Focus on Customer Success

You need to take the reins and make a connection between leadership and customer success by implementing policies that unify and educate.
Adam Root
3 Strategies That Show How Perch Doubled Its Customer Base in a Month
Growth Strategies

3 Strategies That Show How Perch Doubled Its Customer Base in a Month

Whether you've heard of this unique remote-work solution company or not, you're sure to find value in the following lessons.
Eric Siu
4 Ways to Show Customers You Are Listening to Them
Customer Loyalty

4 Ways to Show Customers You Are Listening to Them

Asking for ideas and rewarding suggestions are techniques to keep the good karma flowing between you and your loyal clientele.
Karen Mishra
4 Things Non-Tech Leaders Do Better Than the Cyber-Obsessed
Leadership

4 Things Non-Tech Leaders Do Better Than the Cyber-Obsessed

Co-founders lacking technology-heavy backgrounds tend be better at seeing the forest for the trees in today's online jungle.
Delphine Braas
How Could Your Business Implode? Let Us Count the Ways.
Business

How Could Your Business Implode? Let Us Count the Ways.

Never underestimate how many routes on your entrepreneurial journey lead to failure.
Brett Relander
This Office Product E-Tailer Combines New Technology With Old-School Customer Service
Office Supplies

This Office Product E-Tailer Combines New Technology With Old-School Customer Service

OfficeZilla is stomping on its big box store competition.
5 Things Domino's Pizza Can Teach You About Being a Better Leader
Ready To Launch

5 Things Domino's Pizza Can Teach You About Being a Better Leader

It's not how you deal with the 'knowns' but with the 'unknowns' that will help you make your business a success.
Jeffrey Hayzlett
'Chase Excellence and the Dollars Will Take Care of Themselves'
Small Business - Big Impact

'Chase Excellence and the Dollars Will Take Care of Themselves'

There are three questions people ask themselves when they meet you, and the answers will determine whether they do business with you.
John Brubaker