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News and Articles About Customer service

4 Lessons From the Nightmarish Amy's Baking Company

4 Lessons From the Nightmarish Amy's Baking Company

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Think the customer is always wrong? Here are a few lessons in entrepreneurship from the latest Kitchen Nightmares' season finale.
May 23, 2013 in Business Management

Lessons in Avoiding Size Bias From N.J. Governor Christie to Abercrombie & Fitch

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New Jersey Governor Chris Christie's weight loss, and Abercrombie & Fitch CEO's refusal to carry plus sized clothing have placed weight issues in the spotlight. Three tips on how to make sure your business is size-neutral.
A Golf Tutorial Site Brings Its Call Center In-House

A Golf Tutorial Site Brings Its Call Center In-House

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Revolution Golf, a video tutorial website, signed up 1.2 million subscribers, and needed a solution to manage customer service. Here's how they did it.
April 28, 2013 in Customer Loyalty and Retention
5 Secrets to Winning More Sales

5 Secrets to Winning More Sales

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Sales isn't about effort. It's about results. Too many entrepreneurs fill their time with busy work, rather than really going after customers. Here are five ways to set yourself on a path to selling success.
April 16, 2013 in Sales
New App Can Help Turn 'Showroomers' Into Paying Customers

New App Can Help Turn 'Showroomers' Into Paying Customers

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A consignment store fights back against showrooming, with a new app called Swarm Mobile.
April 9, 2013 in Apps & Software
Tips to Go Above and Beyond With Customer Service

Tips to Go Above and Beyond With Customer Service

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Customer loyalty is hard to win and easy to lose. Here's how to make the extra effort required to stand out from the competition.
March 16, 2013 in Customer Loyalty and Retention
The 10 Magic Phrases of Customer Service

The 10 Magic Phrases of Customer Service

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There are certain words that every customer wants to hear. Here's what to say to win loyal customers.
March 14, 2013 in Finding Customers
4 Quick Tips for Using Social Media for Customer Service

4 Quick Tips for Using Social Media for Customer Service

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Expert advice from panelists at New York's Social Media Week.
February 22, 2013 in Social Media
5 Problems With Business Hotels (and How to Solve Them)

5 Problems With Business Hotels (and How to Solve Them)

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Hotels that cater to business people would do well to pay heed to these common gripes.
January 31, 2013 in Business Travel
The Power of Social Customer Service

The Power of Social Customer Service

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Taking to social media to address customer service issues is a great opportunity for brands.
January 29, 2013 in Social Media
Video: Limor Fried on Making DIY Look EasyPlay Video

Limor Fried on Making DIY Look Easy (Video)

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The founder of Adafruit Industries offers insights into how she managed to build a small empire from castaway Altoid tins and other common household items -- and secure the title of Entrepreneur of 2012.
January 25, 2013 in Success Stories
Lessons in Customer Engagement from the Detroit Auto Show

Lessons in Customer Engagement from the Detroit Auto Show

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How to exceed expectations, inspire loyalty and make your customers feel valued.
January 25, 2013 in Customer Loyalty and Retention
Should You Outsource Your Customer Service?

Should You Outsource Your Customer Service?

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Call center technology can now combine, customize and expand your customer communications while reducing costs. So would outsourcing boost your business?
January 23, 2013 in Customer Service
Web Startup Helps Track Customer Reviews

Web Startup Helps Track Customer Reviews

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Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
January 3, 2013 in Customer Loyalty and Retention
Forget Boxing Day. Plan for 'Returns Day' Jan. 3

Forget Boxing Day. Plan for 'Returns Day' Jan. 3

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These tips will help you minimize business disruptions and keep the customer satisfied.
December 24, 2012 in Shipping Center
Airports Aim to Make Travel More Enjoyable

Airports Aim to Make Travel More Enjoyable

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From yoga classes in Dallas to rocking chairs in Charlotte, N.C., airports gussy up the pre-flight experience.
December 22, 2012 in Branding
What to Do Before Firing a Problem Client

What to Do Before Firing a Problem Client

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When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.
December 20, 2012 in Business Management
How to Figure Out Exactly What Your Customers Want

How to Figure Out Exactly What Your Customers Want

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The majority of companies don't know which of their products and services are most valued by the people who pay for them -- here's how to get it right.
December 19, 2012 in Market Research
When Bad Online Reviews Cost Business

When Bad Online Reviews Cost Business

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A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
December 10, 2012 in Customer Loyalty and Retention
Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience

Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience

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From free haircuts to wreath-making, Etsy's pop-up holiday shop re-imagines the traditional sales experience and brings online shopping to life.
December 7, 2012 in Branding
How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store

How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store

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What you can do to stop losing business to customers who browse your wares in-store but buy online from someone else.
December 4, 2012 in Closing the Sale
5 Shipping Secrets of Zappos

5 Shipping Secrets of Zappos

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The online retailer's shipping strategy provides competitive advantages and customer benefits.
December 4, 2012 in Shipping Center
The Biggest Trends in Business for 2013

The Biggest Trends in Business for 2013

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Our look at new directions in business and how they will affect you in the coming year -- and beyond.
December 3, 2012 in Growth Strategies
Zig Ziglar and the Importance of Helping Others

Zig Ziglar and the Importance of Helping Others

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From the late Zig Ziglar's sound advice to solutions to customer-service difficulties, a sampling of our best tips of the week.
November 30, 2012 in Sales

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Success Secrets of Sales Superstars
Success Secrets of Sales Superstars
By Robert L. Shook and Barry Farber
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