Customer Service

4 Ways Wearable Tech Can Make Managers More Effective
Wearable Tech

4 Ways Wearable Tech Can Make Managers More Effective

Wearables give companies data useful for everything from improving employee health to getting the right tools to the people who need them.
Heather R. Huhman
3 Fundamentals of Better Customer Experiences
Customer Experience

3 Fundamentals of Better Customer Experiences

"Talk to me like I'm a person. . . not in robot code" is one of them.
Toby Bottorf
Why Twitter's New DM Character Limit Could Be a Game Changer for Business Users
Customer Service

Why Twitter's New DM Character Limit Could Be a Game Changer for Business Users

The social networking site just amped up its utility as a real-time customer service center.
Geoff Weiss
4 Steps to Attracting and Building Better Customers
Customer Loyalty

4 Steps to Attracting and Building Better Customers

When you're operating on a budget, you can't fulfill every whim, so part of the responsibility -- and surely thrill -- of owning a business is learning to set and then meet your clients' expectations.
Jana Barrett
Waitress Buys Dinner for Customers Whose Daughter Died
Customer Service

Waitress Buys Dinner for Customers Whose Daughter Died

In an age of aggressive customer-versus-waiter interactions, this waitress's kindness stands out.
Kate Taylor
8 Ways to Offer Stellar Customer Service That Don't Cost a Penny
Customer Service

8 Ways to Offer Stellar Customer Service That Don't Cost a Penny

Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
Jacqueline Whitmore
How to Get Customers to Keep Coming Back
Customer Loyalty

How to Get Customers to Keep Coming Back

To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
Dan Newman
13 Ways to Show Customers You Love Them
User Experience

13 Ways to Show Customers You Love Them

A bigger marketing budget is great but it doesn't cost much to let customers know you appreciate them.
Firas Kittaneh
4 Ways to Extend Customer Service Beyond Your 1-800-Number
Customer Service

4 Ways to Extend Customer Service Beyond Your 1-800-Number

To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
Seth Bailey
One Direct-to-Consumer Company's Secrets to Success
Online Sales

One Direct-to-Consumer Company's Secrets to Success

Luxury handbag maker Dagne Dover has seen more than $1 million in direct-to-consumer sales through its online store.
Michelle Goodman
How a Transparent Team Culture Can Improve Customer Service
Customer Service

How a Transparent Team Culture Can Improve Customer Service

It's no longer enough to rely on imagery and messaging if you want to be taken seriously by your audience.
Peter Mühlmann
Twitter Might Be the Most Important Customer Service Center You Have
Business Travel

Twitter Might Be the Most Important Customer Service Center You Have

As travelers turn to Twitter to complain about airline snafus and hotel hiccups, businesses are staffing up their social media teams.
Elaine Glusac
4 Reasons You're Lucky That Angry Customer Is Yelling at You
Customer Service

4 Reasons You're Lucky That Angry Customer Is Yelling at You

Listening to unhappy customers is a hard but valuable way to learn how to improve your business and better than them disparaging you on social media.
Rohan Ayyar
Why It's Time for Retailers to Embrace Online Returns
Online Returns

Why It's Time for Retailers to Embrace Online Returns

Make sure you see a good return policy as a critical step, not an afterthought.
Chris Dunn