News and Articles About Customer Service
Happy customers can become brand advocates, which leads to more customers.
Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?
In this new paradigm between brands and consumers, use social tools to form deeper connections.
Amazon Prime members can now have big boxes filled with regular-sized household items delivered at a flat rate.
Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.
For small businesses, offering a standout product means understanding what the customer wants -- and delivering it.
These simple yet powerful business principles will help you win relationships and earn repeat business.
Get the inside scoop from established cleaning service business owners who share their tips for building a successful cleaning business.
If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.
These quick tips can help you decide just what accounting system will work best for your bar.
These budget-friendly moves might engage patrons of your business all the way to the checkout counter.
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Customers in major urban areas can now receive or return packages through the program.
It's important to teach young employees how to provide the kind of service that boomer generation customers need and want.
The way you treat your customers is everything. Here's why.
We present the companies that have generated the most trust among entrepreneurs as well as the lessons you can take from them.
The customer isn't always right. In some cases, they are just plain wrong. Here's what to do.
In the mobile age, we lose sight of the real connection businesses should have with their customers. Here are some ways to reach your customer to boost your sales.
A New York-area train conductor messed up big time, causing a hassle for hundreds of commuters. What he did next is a lesson for us all.
Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.
The British airline hopes to improve customer service through wearable technology.
While outsourcing services and tasks may help a startup save a few bucks, it can also cause many challenges. Here are a few instances when outsourcing could be a viable choice.
While entrepreneurs could babble on and on about their endeavor and how much they accomplished, sometimes it pays to just listen to others.
The Sunset Marquis isn't just a place where entertainment icons stay and play--it's a Hollywood legend in its own right. Here's your all-access pass.
Technology and marketing help, but it didn't seal the deal.