Customer service
Seven Ways to Keep Angry Customers (Like Me) Happy
BY Carol Tice
When customer service goes wrong, I am irate. Here's how to keep angry customers like me from storming out of your real or virtual store, never to return. Richard Branson on Strategies for Success
BY Richard Branson
A look at the most helpful advice for entrepreneurs from the celebrated billionaire. We Test-Drive a Personal Chat Bot for Customer Service
BY Jonathan Blum
MyCyberTwin offers businesses a chatty bot to keep customers company. What You Can Learn About Innovation from Amazon, Starbucks and USPS
BY Carol Tice
How do the big companies stay on top? Take a look at some of the new customer-service ideas Amazon, USPS and Starbucks have in store. A New Way to Get Customized Service Quotes
BY Jason Ankeny
This online platform lets consumers more easily connect with nearby small businesses. Three Ways to Keep Your Customers Coming Back
BY Daniel Bortz
Entrepreneurs share their best strategies for turning existing clients into the most loyal ones. Top 10 Small Business Predictions for 2012
BY Carol Tice
Here is a collection of next year's top trends for marketing, retailing, service businesses, mobile, social media and more. How to Make a Personal Connection with Customers
BY Lambeth Hochwald
Seven ways to build relationships with prospects that lead to more sales. What Entrepreneurs Can Learn from Costco's CEO
BY Carol Tice
Jim Sinegal, the CEO of the third-largest U.S. retailer is retiring next year. Here are five key lessons entrepreneurs can take away from his legacy. Five Signs You're Losing a Sale -- And How to Save It
BY Jane Porter
When a deal is going sour, try these savvy strategies to turn it around.Play Video How Hyundai Regained Car Buyers' Trust (Video)
Finbarr O'Neill, who led Hyundai through its U.S. turnaround, discusses the car maker's strategic comeback. He's now president of J.D. Power and Associates and he spoke with Bryan Elliot for 'Behind the Brand.' Seven Simple Tips to Get Honest Customer Feedback Online
BY Carol Tice
Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys. Why Netflix, Bank of America and Dunkin' Donuts Cave in to Customer Demands
BY Carol Tice
Where is the line between being responsive to customers' needs, and simply letting customers call the shots? 'Cake Boss' Asks: Are You Judging Your Customers?
BY Carol Tice
'Cake Boss' Buddy Valastro of Carlo's Bakery shows why his business is a success. No matter how weird the request, his customers are always right. Hotels That Rock at Social Media
BY Shira Lazar
From star-studded boutique hotels to a small business near you, using social media as a customer service tool is a no-brainer. Five Small Business Lessons from Netflix's Qwikster Split
BY Carol Tice
Customers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle. Only You Can Prevent Cringe-Worthy Customer Service
BY Carol Tice
Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away. Startup Strives to Make Customer Service a More 'Zen' Experience
BY John Shinal
How three immigrant entrepreneurs found U.S. success in launching Zendesk.Play Video Insights: How to Improve Customer Service (Video)
Celebrated author Guy Kawasaki offers advice on creating a better customer experience. Four Mistakes That Can Kill Your Small Business
BY Carol Tice
Here's a look at management flaws that could spell disaster if left uncorrected. 'Breastaurants' Ring Up Big Profits
BY Jason Daley
Restaurants that woo men with attractive waitresses, big beer selections & giant TVs are winning loyal customers--and raking in revenues. How Your Business Can Build Customer Loyalty -- and Profits
BY Carol Tice
Better customer service can cultivate a more profitable business. Here are a few tips for building customer loyalty. Richard Branson on Attention to Detail
BY Richard Branson
The celebrated entrepreneur's advice for delivering on your business promises. Seven Tips for Building Customer Loyalty
BY Micah Solomon
Treat returning customers right and they'll return the favor. 
