News and Articles About Customer Service

To Keep Buyers From Cheating on You, Always Be Loyal to Them
Customer Loyalty

To Keep Buyers From Cheating on You, Always Be Loyal to Them

Stop thinking 'close the deal' and start thinking 'begin the relationship.'
Jason Forrest
Create an Unforgettable Customer Experience With These 5 Tips
Customer Service

Create an Unforgettable Customer Experience With These 5 Tips

Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
Peter Karpas
Can a Food Blogger Force Starbucks to Change Its Pumpkin Spice Latte?
Starbucks

Can a Food Blogger Force Starbucks to Change Its Pumpkin Spice Latte?

Vani Hari has already convinced Subway and Chick-fil-A to make big changes. Now, she's taking on Starbuck's favorite fall drink.
Kate Taylor
How the 10-Foot Rule Can Help You Win Customers
Customer Service

How the 10-Foot Rule Can Help You Win Customers

Managers and employees: Take note of this simple but powerful practice.
Tom Borg
6 Ways to Make Your Customer Service Better
Customer Service

6 Ways to Make Your Customer Service Better

Happy clients will not only buy more from you, they'll tell their friends.
Zach Cutler
Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques
Customer Loyalty

Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques

Grow your first-time customers into loyal brand followers with these techniques.
Jeffrey Hayzlett
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The 3 Things You Need to Do When You've Upset Your Customer
Customer Service

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Tom Borg
How to Win Clients Your First Week in Business
Finding Customers

How to Win Clients Your First Week in Business

Businesses take time to build, but there are a few tricks to snagging key clients quickly and getting your company off the ground immediately.
Dorie Clark
Giving Customers More Than They Asked for Is Too Much of a Good Thing
Customer Service

Giving Customers More Than They Asked for Is Too Much of a Good Thing

Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
Andrew Miller
Your Secret Resource to Get a Better Product: Customer Service
Customer Service

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
Right-Sizing the Twitter Support Strategy for a Business
Customer Service

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.
Shankar Ganesh
6 Ways to Keep Clients Happy
Customer Relationship

6 Ways to Keep Clients Happy

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Carm Lyman
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Why You Need to Start Accepting Mobile Payments Now
National Small Business Week

Why You Need to Start Accepting Mobile Payments Now

How embracing this convenient, easy-to-adopt growing checkout practice can expand and enhance your customer service, right from your smartphone or tablet.
Kim Lachance Shandrow
Don't Fire These 3 Rotten Customers, Profit From Them
Problem Customers

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
Gene Marks