News and Articles About Customer Service
Etiquette is not just something your parents thought was important or an outdated social protocol. Potential buyers deserve respect.
While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.
One way to give customers a special perk they will remember is to pay the return freight for undesired goods.
You've probably experienced this before. You need some repair work done, but it's difficult to find someone for the job. Then other inconveniences stack up.
Forging solid business ties seems simple on the surface, but this requires time, effort and tact.
Putting the customer at the center of all you do is the cornerstone of succeeding at any business.
Visitor abandonment remains to be one of the leading obstacles for online retailers. A great deal of time and money is spent to bring traffic to business websites. Here is how consumers to stay on your site.
Unleash more creativity by following guidelines for designing your company's product and taking in feedback.
A small business can earn consumers' loyalty by focusing on this essential quality in four key ways.
Merchants will merge shoppers physical and digital worlds, bringing an online data-driven strategy to storefronts
A great product is the necessary start but listening to customers and responding is how companies flourish.
A close study of Amazon.com founder Jeff Bezos reveals one of the world's most innovative companies is rooted in one of the oldest ideas. The customer comes first.
For the typical start up, the less splashy the launch the better the chances of quietly refining the product and finding the first customer.
We shed some light on what these big companies are getting right with customer service, and why.
Technical skills are important, but they're only a fraction of what makes someone a great leader. Here are some practical ways to improve the skills that really count.
The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles.
These franchises have found their niche and are making a big impact.
Get your tissues out. After a 4-year-old boy was attacked by a dog while wearing his favorite Under Armour T-shirt, the company reached out with a heartening gift.
Valuable insights can come from the little things that don't help a company grow.
As the marketing onslaught proliferates, consumers -- more than anything -- want to feel like individuals.
Specializing on just one target market -- corporate or social events -- then narrowing your focus within that market will help you become the event planner everyone seeks out.
Work backward from months after a product's sale to your first interaction with a prospect to find ways to engage and support the consumer.
Get the word out about your services with these eight marketing tactics that are sure to bring in the business.
Here are some key tips to help you learn from the mistakes of others and make your event planning business a success.
With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
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