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Today's Most Read
How One Boutique Uses Technology to Help More Brides Say Yes to the Dress
Google Launches Program to Help Small Businesses Become More Visible
How FeverSmart Is Heating Up Mobile Health Care
These High-Tech High Heels Change Color With the Click of an App
When Are You Actually Ready to Launch a Startup?
News and Articles About Customer Service
4 Steps to Choosing Marketing-Automation Software That Actually Works
Choose a platform that serves the needs of every department.
The 3 Biggest Sins of Customer Engagement
Blind check-ins and failing to build relationships before complaints arise are behaviors of the past. Use data to understand clients, proactively preparing for interactions.
4 Goals Every Small-Business Owner Should Set in 2015
Here are some easy changes entrepreneurs can make for a more productive year ahead.
7 Tips to Knock Your Online Customer Support Out of the Park
Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
8 Steps for Dealing With Angry Customer Complaints
How an early morning exercise session lead to a new understanding of managing aggressive feedback.
The Rise of the Robotic Co-Worker
By assuming core processes in factories, labs, hospitals, offices, will machines make people irrelevant or unemployed? Consider this argument that humans partnered with such machines will give rise to efficiency, customer service and innovation.
Use Emotional Intelligence to Make More Money
You might save everyone a lot of angst in the process.
Grow Your Business
5 Steps to Become a Market Leader
Positioning your company as a leader takes a lot of planning and hard work.
Why Gmail Fails for Customer Support
Never skimp on that which directly affects customer communications.
Watch: Customers Surprise Beloved Bagel Shop Worker With a Car
'She's Shirley,' said Craig Boyd, a regular customer. 'She takes care of us and always has a smile.'
If You Can Make It Here, Don't Make It Anywhere Else
Domestic manufacturing is a better deal than you think, says the owner of a U.S. printing facility.
A 5-Step Guide to Competing With Amazon
Think you can't compete with Amazon? Think again.
Avoid These 5 Customer-Care Traps
Recognize your company's approach to clients and the potential pitfalls your business can fall into. Develop a strategy in response.
The Top 1 Reason Your Brand's Revenue Is Declining
If you've tasted success and now have lost it, it usually comes down to one thing.
Growth & Strategy
Starting a Business
Reprints & Licensing
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