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Today's Most Read
The Surprising Sleep Habits of the Rich and Famous (Infographic)
Remembering Mr. Spock: 10 of Leonard Nimoy's Most Memorable Quotes
Yes, You Can Force Yourself to Become a Morning Person. Here's How. (Infographic)
Entrepreneurs Need to Stop Doing These 10 Things, Right Now
3 Warren Buffett Quotes Your Business Should Live By
News and Articles About Customer Service
If You Can Make It Here, Don't Make It Anywhere Else
Domestic manufacturing is a better deal than you think, says the owner of a U.S. printing facility.
A 5-Step Guide to Competing With Amazon
Think you can't compete with Amazon? Think again.
Avoid These 5 Customer-Care Traps
Recognize your company's approach to clients and the potential pitfalls your business can fall into. Develop a strategy in response.
The Top 1 Reason Your Brand's Revenue Is Declining
If you've tasted success and now have lost it, it usually comes down to one thing.
Lessons From a Country Music Duo to Make Your Business 'Big & Rich'
Professional musicians give inspiring performances. Successful entrepreneurs do the same thing.
What the Airplane 'Knee Defender' Teaches Us About Human Empathy
You might think empathy is just a touchie-feelie hippie notion, but it's also smart business.
Create a Winning Perception of Your Startup With These 3 Tips
You know what they say: perception is reality. Use this to your advantage by making your company appear larger than it is.
It Begins: Kohl's to Stay Open for More Than 100 Hours Before Christmas
The retailer is set to run a shopping marathon leading up to the holidays. And it isn't the only one.
Harvard Professor Wages War Against Chinese Restaurant Over Outdated Menu
Business professor Benjamin Edelman notified 'the applicable authorities' after he was reportedly overcharged $4 on an order.
First-Class Macadamia Nut Case Prompts Korean Air Exec to Step Down
In-flight service causes this airlines exec to have a serious meltdown.
Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.
If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
Kim Lachance Shandrow
13 Cool Web Tools to Help You Stay Connected With Your Team
Businesses are no longer restrained by location or physical space. Use these application to collaborate and expand.
5 Strategies to Triumph in Customer Support Over the Holiday Season
Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Here's How to Make the Most Out of Your Client Relationships
How to help your customers without wasting your time, or theirs.
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