News and Articles About Customer service
BY Adam TorenEven brilliant start-up entrepreneurs could benefit from learning a thing or two from the long-time Costco CEO.
BY Dave ClarkeWhen it comes to starting up, one of the biggest drivers you'll have in finding customers is your current customers. Here's how to keep them happy -- and chatty.
BY Jason FellHere are three tips for how you can prepare for a sudden surge in sales.
BY Carol TiceWhen customer service goes wrong, I am irate. Here's how to keep angry customers like me from storming out of your real or virtual store, never to return.
BY Carol TiceHow do the big companies stay on top? Take a look at some of the new customer-service ideas Amazon, USPS and Starbucks have in store.
BY Jane PorterWhen a deal is going sour, try these savvy strategies to turn it around.