News and Articles About Customer Service
These franchises have found their niche and are making a big impact.
Get your tissues out. After a 4-year-old boy was attacked by a dog while wearing his favorite Under Armour T-shirt, the company reached out with a heartening gift.
Valuable insights can come from the little things that don't help a company grow.
As the marketing onslaught proliferates, consumers -- more than anything -- want to feel like individuals.
Specializing on just one target market -- corporate or social events -- then narrowing your focus within that market will help you become the event planner everyone seeks out.
Work backward from months after a product's sale to your first interaction with a prospect to find ways to engage and support the consumer.
Get the word out about your services with these eight marketing tactics that are sure to bring in the business.
Here are some key tips to help you learn from the mistakes of others and make your event planning business a success.
With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
Businesses come and go, but adapting to clients' needs will always help you stay on top.
As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.
Happy customers can become brand advocates, which leads to more customers.
Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?
In this new paradigm between brands and consumers, use social tools to form deeper connections.
Amazon Prime members can now have big boxes filled with regular-sized household items delivered at a flat rate.
Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.
For small businesses, offering a standout product means understanding what the customer wants -- and delivering it.
These simple yet powerful business principles will help you win relationships and earn repeat business.
Get the inside scoop from established cleaning service business owners who share their tips for building a successful cleaning business.
If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.
These quick tips can help you decide just what accounting system will work best for your bar.
These budget-friendly moves might engage patrons of your business all the way to the checkout counter.
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Customers in major urban areas can now receive or return packages through the program.
It's important to teach young employees how to provide the kind of service that boomer generation customers need and want.