News and Articles About Customer Service
A New York-area train conductor messed up big time, causing a hassle for hundreds of commuters. What he did next is a lesson for us all.
Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.
The British airline hopes to improve customer service through wearable technology.
While outsourcing services and tasks may help a startup save a few bucks, it can also cause many challenges. Here are a few instances when outsourcing could be a viable choice.
While entrepreneurs could babble on and on about their endeavor and how much they accomplished, sometimes it pays to just listen to others.
The Sunset Marquis isn't just a place where entertainment icons stay and play--it's a Hollywood legend in its own right. Here's your all-access pass.
Technology and marketing help, but it didn't seal the deal.
A good employee is sometimes harder to find than a good customer. Here's when to put employees first.
If you want to get your enterprise up and running, consider these basic steps first.
OfficeMax's insensitive letter to 'Daughter Killed in Car Crash' is being blamed on Big Data. But all the blame rests with the company.
A focus on franchisee selection, training and operations helped Jimmy John's Gourmet Sandwiches reach number five on the Franchise 500 list this year.
If you and your employees truly believe the customer is always right, you can build one heck of a successful brand using social media.
A Louisiana man shares his travel nightmare.
A look at how admitting ignorance to your employees can improve communication, why you should avoid doing business in some countries and more advice for business owners.
Early in my professional career I picked up some important business fundamentals that continue to influence my business today.
Small-business retailers may not be able to match the Black Friday extravaganzas offered by the big-box stores, but there are certain things they can do to compete.
Our PR expert Ivan Ristic discusses how businesses should handle negative comments on social media and review sites like Yelp.
From in-flight showers, to airport spas and hair salons, airlines' premium classes are exploding with perks. Meanwhile in economy, space is getting even tighter.
An experienced 'Top Chef' restaurant owner shares some of his secrets to success.
In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
When REI recently changed its 'no questions asked' return policy to a year limit, people started debating the best approach. Here are six steps to get the most out of your policy.
Rugged outfitter REI recently jettisoned its lifetime warranty -- putting an end to being able to return decades-old camping gear. Think it'll be a good strategy for the retailer?
Savvy travelers are discovering the benefits of instant rewards at a growing number of hotel chains.
This Denver-based small shop has weathered tough times by showing their customers that they care.