Customer Service

News and Articles About Customer Service

How to Be a Better, Stronger, More Engaging and Respected Leader

Technical skills are important, but they're only a fraction of what makes someone a great leader. Here are some practical ways to improve the skills that really count.

Growth and Change Require Agile Leadership and Bedrock Values

The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles.

8 Little-Known Franchises That Make Millions

These franchises have found their niche and are making a big impact.

Under Armour Just Proved Human Decency Is the Best PR

Get your tissues out. After a 4-year-old boy was attacked by a dog while wearing his favorite Under Armour T-shirt, the company reached out with a heartening gift.

Why Startups Should Still Care About Things That Don't Scale

Valuable insights can come from the little things that don't help a company grow.

'Me-Commerce' Is Here to Stay. Here's How to Capitalize On It. (Infographic)

As the marketing onslaught proliferates, consumers -- more than anything -- want to feel like individuals.

Find Your Event-Planning Niche

Specializing on just one target market -- corporate or social events -- then narrowing your focus within that market will help you become the event planner everyone seeks out.

Projecting a Great Customer Experience a Half Year Ahead

Work backward from months after a product's sale to your first interaction with a prospect to find ways to engage and support the consumer.

8 Savvy Ways to Promote Your Event Planning Business

Get the word out about your services with these eight marketing tactics that are sure to bring in the business.

The Event Planning Recipe for Success

Here are some key tips to help you learn from the mistakes of others and make your event planning business a success.

A Checklist to Get Your Customer-Loyalty Program Off the Ground

With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.

How To Remain Relevant in Your Shrinking Industry

Businesses come and go, but adapting to clients' needs will always help you stay on top.

6 Reasons Social Media Is Your Secret Weapon in Customer Service

As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.

Build Great Customer Service Into Your Business With These 5 Tips

Happy customers can become brand advocates, which leads to more customers.

The 4 Things Every Customer Wants

Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?

The 7 Musts of Customer Service on Social Media

In this new paradigm between brands and consumers, use social tools to form deeper connections.

Taking Aim at Costco and Walmart, Amazon Launches Prime Pantry

Amazon Prime members can now have big boxes filled with regular-sized household items delivered at a flat rate.

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.

Want Your Startup to Do a Better Job? Avoid These 3 Myths.

For small businesses, offering a standout product means understanding what the customer wants -- and delivering it.

6 Small Ways You Can Score Big With Customers

These simple yet powerful business principles will help you win relationships and earn repeat business.

13 Secrets for Making Your Cleaning Business a Success

Get the inside scoop from established cleaning service business owners who share their tips for building a successful cleaning business.

When to Fire That, Er, Abusive or Disruptive Customer

If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.

Choosing the Right Cashiering System for Your Bar

These quick tips can help you decide just what accounting system will work best for your bar.

Revive That Old-Fashioned Extra: Excellent Customer Service

These budget-friendly moves might engage patrons of your business all the way to the checkout counter.

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.

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