Customer Service

News and Articles About Customer Service

Putting Employees Before Customers

Putting Employees Before Customers

A good employee is sometimes harder to find than a good customer. Here's when to put employees first.
Richard Branson's 5 Vital Startup Basics

Richard Branson's 5 Vital Startup Basics

If you want to get your enterprise up and running, consider these basic steps first.
How OfficeMax Failed on the PR Front...Twice

How OfficeMax Failed on the PR Front...Twice

OfficeMax's insensitive letter to 'Daughter Killed in Car Crash' is being blamed on Big Data. But all the blame rests with the company.
How One Sandwich Company Cracked the Franchise Top 10

How One Sandwich Company Cracked the Franchise Top 10

A focus on franchisee selection, training and operations helped Jimmy John's Gourmet Sandwiches reach number five on the Franchise 500 list this year.
Why Stellar Customer Service Is Key to Building Your Online Brand

Why Stellar Customer Service Is Key to Building Your Online Brand

If you and your employees truly believe the customer is always right, you can build one heck of a successful brand using social media.
How One Traveler Woke Up in the Dark and Trapped Alone Inside an Airplane

How One Traveler Woke Up in the Dark and Trapped Alone Inside an Airplane

A Louisiana man shares his travel nightmare.
Admit the Things You Don't Understand and Other Must-Read Business Tips

Admit the Things You Don't Understand and Other Must-Read Business Tips

A look at how admitting ignorance to your employees can improve communication, why you should avoid doing business in some countries and more advice for business owners.
5 Important Business Lessons I Learned From My First Job

5 Important Business Lessons I Learned From My First Job

Early in my professional career I picked up some important business fundamentals that continue to influence my business today.
Business Owners: Want to Offer a Black Friday Deal? Here's How.

Business Owners: Want to Offer a Black Friday Deal? Here's How.

Small-business retailers may not be able to match the Black Friday extravaganzas offered by the big-box stores, but there are certain things they can do to compete.
How to Handle Negative Online Reviews

How to Handle Negative Online Reviews

Our PR expert Ivan Ristic discusses how businesses should handle negative comments on social media and review sites like Yelp.
Airlines Compete For Premium Customers With Crazy Perks

Airlines Compete For Premium Customers With Crazy Perks

From in-flight showers, to airport spas and hair salons, airlines' premium classes are exploding with perks. Meanwhile in economy, space is getting even tighter.
4 Ways to Draw Customers Into Your Restaurant

4 Ways to Draw Customers Into Your Restaurant

An experienced 'Top Chef' restaurant owner shares some of his secrets to success.
How to Breed Positivity Among Customers and Clients

How to Breed Positivity Among Customers and Clients

In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
Netflix Goes Where No Customer Service Has Gone Before

Netflix Goes Where No Customer Service Has Gone Before

In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
6 Steps to a Return Policy That Will Score You More Sales

6 Steps to a Return Policy That Will Score You More Sales

When REI recently changed its 'no questions asked' return policy to a year limit, people started debating the best approach. Here are six steps to get the most out of your policy.
REI Ditches Its Lifetime Warranty: Good or Bad Idea?

REI Ditches Its Lifetime Warranty: Good or Bad Idea?

Rugged outfitter REI recently jettisoned its lifetime warranty -- putting an end to being able to return decades-old camping gear. Think it'll be a good strategy for the retailer?
Hotel Loyalty Programs: Loyalty Not Required

Hotel Loyalty Programs: Loyalty Not Required

Savvy travelers are discovering the benefits of instant rewards at a growing number of hotel chains.
Stellar Customer Service Keeps Upscale Lingerie Shop in Business

Stellar Customer Service Keeps Upscale Lingerie Shop in Business

This Denver-based small shop has weathered tough times by showing their customers that they care.
Angry Customer Used Promoted Tweets to Chastise British Airways

Angry Customer Used Promoted Tweets to Chastise British Airways

A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
Stop Losing Money and Focus on Customer Service (Infographic)

Stop Losing Money and Focus on Customer Service (Infographic)

Your customers probably don't like you as much as you think. Here's a look at how improving customer service can boost your bottom line.
When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.
15 Tips for Improving Customer Loyalty

15 Tips for Improving Customer Loyalty

Give customers a great experience, don't screw stuff up and other timeless advice.
How Boutique Hotels Are Courting Googlers and Gamers

How Boutique Hotels Are Courting Googlers and Gamers

Put down your iPad. It’s the ping pong paddle you'll need at boutique hotels targeting a new type of business traveler.

The Magic of Owning a Customer-Service Problem

Customers want their problems fixed fast. They want to know you care. That's why building a loyal following means delivering great customer service. Here are three ways to get there.

Why You Should Learn From Steve Jobs, Not Idolize Him

The late-Apple CEO did much to further entrepreneurship, in spite of his famously difficult personality. Here are some of his pearls of wisdom you should take to heart.

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