Customer Service

10 Tips to Make Your Customer Support More, Well, Personal
Customer Support

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Ruairi Galavan
Employee Engagement Is More Important Than the Customer
Managing Employees

Employee Engagement Is More Important Than the Customer

Failure to engage your staff effectively is the first step down the bad-service rabbit hole.
Sam Bahreini
5 Cool Things You Can Do With Customer Feedback
Customer Service

5 Cool Things You Can Do With Customer Feedback

Ever hear of a 'wall of love'? Time to build one for your company.
Akshaya Venkat
How to Ensure Your Customer-Support Staff Doesn't Get Burnt Out
Customer Service

How to Ensure Your Customer-Support Staff Doesn't Get Burnt Out

Because customer-facing roles require energy and resilience, the people in these positions should be focusing on self-care.
6 Ways to Become a More Empathetic Entrepreneur
Control What You Can

6 Ways to Become a More Empathetic Entrepreneur

Have you read 'To Kill a Mockingbird'? You should, for its central message.
Danny Wong
5 Leadership Lessons From My Greatest Boss Ever
Leadership

5 Leadership Lessons From My Greatest Boss Ever

The CEO of a Fortune 500 company that I worked at was inspiring not only in serving his customers and employees, but improving the bottom line.
Tor Constantino
7 Considerations for Finding Your Ideal Customer-Support Structure
Customer Service

7 Considerations for Finding Your Ideal Customer-Support Structure

Define your customer's 'delight,' meaning that person's perfect support experience.
Rich Pearson
Don't Risk Losing That Spark. Set Realistic Expectations With Customers Early On.
Customer Service

Don't Risk Losing That Spark. Set Realistic Expectations With Customers Early On.

Your service, offers and selection that you put forth when you first interact with a prospective customer will be what they expect to be the norm.
Carol Roth
10 Little Reasons You're Not Winning Clients or Getting That Big Job
Growth Strategies

10 Little Reasons You're Not Winning Clients or Getting That Big Job

There's no prize for second place. Those small differences between you and your competitors can lead to large consequences.
Josh Steimle
5 Ways to Make It Rain Referrals
Referrals

5 Ways to Make It Rain Referrals

Referrals are not only the least expensive customers to acquire, but they are also typically the easiest to close.
Jonathan Long
9 Things You Need to Know to Give Millennials Great Customer Service
Millennials

9 Things You Need to Know to Give Millennials Great Customer Service

Millennials hate talking on the phone but want a relationship with the companies they buy from. There's a lot to know about them.
John Rampton
How a Refrigerator's Demise Illustrated 4 Steps to a Customer-Focused Brand
Customer Service

How a Refrigerator's Demise Illustrated 4 Steps to a Customer-Focused Brand

A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.
Chuck Tanowitz
What the 'Netflix for Private Aviation' Will Need to Succeed
You've Arrived

What the 'Netflix for Private Aviation' Will Need to Succeed

The founder of Beacon, a flight startup that launches today, explains how he plans to change how we fly private.
Tanya Benedicto Klich
The Secret Formula to Gaining Massive Wealth
Wealth

The Secret Formula to Gaining Massive Wealth

The only way you can attain more money is if you make a bigger impact. The more impact you make, the more income you earn.
Daniel Ally