Customer Service

News and Articles About Customer Service

5 Ways to Provide Personalized Service to Small Companies -- Profitably
Marketing Strategies

5 Ways to Provide Personalized Service to Small Companies -- Profitably

Efficiently offer a high-touch customized experience to customers in a manner that resonates with the way they want to interact.
Dave Thompson
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The Customer Is Mostly Wrong
Customer Feedback

The Customer Is Mostly Wrong

When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs.
Gregory Ciotti
Right or Wrong, You're Not Going to Win the Argument With the Customer
Customer Service

Right or Wrong, You're Not Going to Win the Argument With the Customer

Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Gene Marks
Do Unique Titles Change the Way We See Job Roles?
Employee morale

Do Unique Titles Change the Way We See Job Roles?

Singular titles can play a part in highlighting a unique corporate culture. This can help companies find the right people and vice versa.
Raubi Marie Perilli
The Secret to Winning the Customer Service Battle in Ecommerce
Customer Service

The Secret to Winning the Customer Service Battle in Ecommerce

To be successful in today's online marketplace, web stores need to focus on delivering the full customer experience.
The Secret to Outstanding Customer Service
Customer Service

The Secret to Outstanding Customer Service

Customer service comes down to answering two very simple questions.
Steve Tobak
To Keep Buyers From Cheating on You, Always Be Loyal to Them
Customer Loyalty

To Keep Buyers From Cheating on You, Always Be Loyal to Them

Stop thinking 'close the deal' and start thinking 'begin the relationship.'
Jason Forrest
Create an Unforgettable Customer Experience With These 5 Tips
Customer Service

Create an Unforgettable Customer Experience With These 5 Tips

Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
Peter Karpas
Can a Food Blogger Force Starbucks to Change Its Pumpkin Spice Latte?
Starbucks

Can a Food Blogger Force Starbucks to Change Its Pumpkin Spice Latte?

Vani Hari has already convinced Subway and Chick-fil-A to make big changes. Now, she's taking on Starbuck's favorite fall drink.
Kate Taylor
How the 10-Foot Rule Can Help You Win Customers
Customer Service

How the 10-Foot Rule Can Help You Win Customers

Managers and employees: Take note of this simple but powerful practice.
Tom Borg
6 Ways to Make Your Customer Service Better
Customer Service

6 Ways to Make Your Customer Service Better

Happy clients will not only buy more from you, they'll tell their friends.
Zach Cutler
Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques
Customer Loyalty

Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques

Grow your first-time customers into loyal brand followers with these techniques.
Jeffrey Hayzlett
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The 3 Things You Need to Do When You've Upset Your Customer
Customer Service

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Tom Borg
How to Win Clients Your First Week in Business
Finding Customers

How to Win Clients Your First Week in Business

Businesses take time to build, but there are a few tricks to snagging key clients quickly and getting your company off the ground immediately.
Dorie Clark