We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Failure to engage your staff effectively is the first step down the bad-service rabbit hole.
Ever hear of a 'wall of love'? Time to build one for your company.
Because customer-facing roles require energy and resilience, the people in these positions should be focusing on self-care.
Control What You Can
Have you read 'To Kill a Mockingbird'? You should, for its central message.
The CEO of a Fortune 500 company that I worked at was inspiring not only in serving his customers and employees, but improving the bottom line.
Define your customer's 'delight,' meaning that person's perfect support experience.
Your service, offers and selection that you put forth when you first interact with a prospective customer will be what they expect to be the norm.
There's no prize for second place. Those small differences between you and your competitors can lead to large consequences.
Referrals are not only the least expensive customers to acquire, but they are also typically the easiest to close.
Millennials hate talking on the phone but want a relationship with the companies they buy from. There's a lot to know about them.
A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.
The founder of Beacon, a flight startup that launches today, explains how he plans to change how we fly private.
The only way you can attain more money is if you make a bigger impact. The more impact you make, the more income you earn.
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