News and Articles About Customer Service
Expert advice from panelists at New York's Social Media Week.
Hotels that cater to business people would do well to pay heed to these common gripes.
Taking to social media to address customer service issues is a great opportunity for brands.
The founder of Adafruit Industries offers insights into how she managed to build a small empire from castaway Altoid tins and other common household items -- and secure the title of Entrepreneur of 2012.
How to exceed expectations, inspire loyalty and make your customers feel valued.
Call center technology can now combine, customize and expand your customer communications while reducing costs. So would outsourcing boost your business?
Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
These tips will help you minimize business disruptions and keep the customer satisfied.
From yoga classes in Dallas to rocking chairs in Charlotte, N.C., airports gussy up the pre-flight experience.
When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.
The majority of companies don't know which of their products and services are most valued by the people who pay for them -- here's how to get it right.
A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
From free haircuts to wreath-making, Etsy's pop-up holiday shop re-imagines the traditional sales experience and brings online shopping to life.
What you can do to stop losing business to customers who browse your wares in-store but buy online from someone else.
The online retailer's shipping strategy provides competitive advantages and customer benefits.
Our look at new directions in business and how they will affect you in the coming year -- and beyond.
From the late Zig Ziglar's sound advice to solutions to customer-service difficulties, a sampling of our best tips of the week.
How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.
Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment.
In this chat interview, we asked entrepreneur Gary Vaynerchuk your questions about winning over customers on social media.
Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.
The serial entrepreneur explains why you should be thrilled when consumers bash your brand.
Consider these three steps for turning a negative review into a positive outcome.
How to win the trust of investors, future partners and suppliers.
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