Customer Service

Customers Are Not Always Right. They Are Just Never Wrong.
Customer Service

Customers Are Not Always Right. They Are Just Never Wrong.

Follow these steps to resolve most matters when clients' service expectations are not met.
Zeke Adkins
10 Ways to Discover Customer Sentiment About Your Business
Customer Relationship Management

10 Ways to Discover Customer Sentiment About Your Business

Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
John Rampton
5 Valuable Concepts I Learned Working for a Multibillion-Dollar Firm
Lessons

5 Valuable Concepts I Learned Working for a Multibillion-Dollar Firm

A startup CEO describes how his experience at Bain Capital shaped the way he approaches business.
Rob Biederman
To Grow Your Customer Base Focus on EOA: Early, Often and Always
The Grind

To Grow Your Customer Base Focus on EOA: Early, Often and Always

When your company is small and new, it's the first customers to sign on who can make or break your business.
Sarah Haselkorn
Becoming Indispensable to Your Customers
Customer Service

Becoming Indispensable to Your Customers

Your approach to value creation must begin with, be in partnership with and end with the customer
Adrian Davis
Win Customer Loyalty With an Unexpected Experience
Customer Service

Win Customer Loyalty With an Unexpected Experience

Turn a value-added service into a truly unique offering to inspire repeat business, suggests the author of a new client-service book, 'Sprinkles.'
Chip R. Bell
4 Strategies for Getting Paid Faster
Ask the Money Guy

4 Strategies for Getting Paid Faster

The Money Guy has tips for shrinking the window of time between mailing an invoice and receiving some income.
10 Ways to Keep Making Your Clients Happier and Happier
Customer Retention

10 Ways to Keep Making Your Clients Happier and Happier

Research and common sense agree. The least expensive and most effective marketing is retaining the clients you already have.
Rocco Baldassarre
Why You Can't Stop Learning: Your Weekly Tips Roundup
Weekly Tips Roundup

Why You Can't Stop Learning: Your Weekly Tips Roundup

Our network of experienced entrepreneurs offer tips on cash-flow, mission statements and more.
Tanya Benedicto Klich
Food Blogger Strikes Again, Taking On Chemicals in Cereal
Personal Health

Food Blogger Strikes Again, Taking On Chemicals in Cereal

After success with chains such as Subway and Chick-fil-A, Vani Hari is taking on the cereal industry.
Kate Taylor
How to Win Back Lost Customers
Sales

How to Win Back Lost Customers

A client may not be lost for good. Here are five steps that might help your firm make a comeback.
Dave Mattson
4 Lessons for Every Entrepreneur Creating Big Data Solutions
Big Data

4 Lessons for Every Entrepreneur Creating Big Data Solutions

Big Data is dazzling but it doesn't automatically shed light on real problems.
Bill Schmarzo
6 Reasons Every Company Needs a Customer Service Roadmap
Customer Service

6 Reasons Every Company Needs a Customer Service Roadmap

As your business grows, it's important to have plans in place so you're not caught off guard.
Leyla Seka