Customer Service

Why You Can't Stop Learning: Your Weekly Tips Roundup
Weekly Tips Roundup

Why You Can't Stop Learning: Your Weekly Tips Roundup

Our network of experienced entrepreneurs offer tips on cash-flow, mission statements and more.
Tanya Benedicto Klich
Food Blogger Strikes Again, Taking On Chemicals in Cereal
Personal Health

Food Blogger Strikes Again, Taking On Chemicals in Cereal

After success with chains such as Subway and Chick-fil-A, Vani Hari is taking on the cereal industry.
Kate Taylor
How to Win Back Lost Customers
Sales

How to Win Back Lost Customers

A client may not be lost for good. Here are five steps that might help your firm make a comeback.
Dave Mattson
4 Lessons for Every Entrepreneur Creating Big Data Solutions
Big Data

4 Lessons for Every Entrepreneur Creating Big Data Solutions

Big Data is dazzling but it doesn't automatically shed light on real problems.
Bill Schmarzo
6 Reasons Every Company Needs a Customer Service Roadmap
Customer Service

6 Reasons Every Company Needs a Customer Service Roadmap

As your business grows, it's important to have plans in place so you're not caught off guard.
Leyla Seka
The Power of Being Unique in Your Industry
Entrepreneurship

The Power of Being Unique in Your Industry

Specializing is crucial to success in a business world where there are always many companies that do what you do.
James Parsons
How to Spin a Bad Online Review
Reputation Management

How to Spin a Bad Online Review

Don't let a negative customer experience define your company's brand. Here's how to fix things.
Gabriel Bristol
The Story of a CEO Who Grew Up on Food Stamps
Entrepreneurs

The Story of a CEO Who Grew Up on Food Stamps

A businesswoman shares lessons from her hard climb -- from humble beginnings in North Dakota to running an Alabama marketing agency.
Chelsea Berler
Comcast Accidentally Changes Customer Name to Asshole Brown
Comcast

Comcast Accidentally Changes Customer Name to Asshole Brown

The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
Carly Okyle
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Customer Service

7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)

Customer service that goes above the norm is a necessity. Here's how to get it right.
Zappos Is Bringing Uber-Like Surge Pay to the Workplace
Zappos

Zappos Is Bringing Uber-Like Surge Pay to the Workplace

For the online retailer's call center employees, more caller demand means more pay.
Claire Zillman
Keep Your Customers as Close as Family
Customer Relationship

Keep Your Customers as Close as Family

At your business, aim for the type of intimacy offered at a neighborhood coffee shop or bar where everyone knows your name.
Chuck Cohn
Who Really Runs Your Enterprise?
Customers

Who Really Runs Your Enterprise?

Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell