Customer Service

Why You Should Discriminate Amongst Customers, and Be Proud of It
Customer Service

Why You Should Discriminate Amongst Customers, and Be Proud of It

Although we all want to feel that every customer is equal and loved, the fact is that all customers are not equal or loved.
Gene Marks
Rotten Customer Service? 5 Things Marketers Can Learn From Consumers.
Customer Service

Rotten Customer Service? 5 Things Marketers Can Learn From Consumers.

Marketing insights can help companies improve their bottom line.
Jim Freeze
The Simple Customer-Service Mistake That Cost $800
Customer Service

The Simple Customer-Service Mistake That Cost $800

Why being proactive, rather than reactive, in customer service creates loyalty and makes 'cents'.
Carol Roth
4 Ways Wearable Tech Can Make Managers More Effective
Wearable Tech

4 Ways Wearable Tech Can Make Managers More Effective

Wearables give companies data useful for everything from improving employee health to getting the right tools to the people who need them.
Heather R. Huhman
3 Fundamentals of Better Customer Experiences
Customer Experience

3 Fundamentals of Better Customer Experiences

"Talk to me like I'm a person. . . not in robot code" is one of them.
Toby Bottorf
Why Twitter's New DM Character Limit Could Be a Game Changer for Business Users
Customer Service

Why Twitter's New DM Character Limit Could Be a Game Changer for Business Users

The social networking site just amped up its utility as a real-time customer service center.
Geoff Weiss
4 Steps to Attracting and Building Better Customers
Customer Loyalty

4 Steps to Attracting and Building Better Customers

When you're operating on a budget, you can't fulfill every whim, so part of the responsibility -- and surely thrill -- of owning a business is learning to set and then meet your clients' expectations.
Jana Barrett
Waitress Buys Dinner for Customers Whose Daughter Died
Customer Service

Waitress Buys Dinner for Customers Whose Daughter Died

In an age of aggressive customer-versus-waiter interactions, this waitress's kindness stands out.
Kate Taylor
8 Ways to Offer Stellar Customer Service That Don't Cost a Penny
Customer Service

8 Ways to Offer Stellar Customer Service That Don't Cost a Penny

Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
Jacqueline Whitmore
How to Get Customers to Keep Coming Back
Customer Loyalty

How to Get Customers to Keep Coming Back

To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
Daniel Newman
13 Ways to Show Customers You Love Them
User Experience

13 Ways to Show Customers You Love Them

A bigger marketing budget is great but it doesn't cost much to let customers know you appreciate them.
Firas Kittaneh
4 Ways to Extend Customer Service Beyond Your 1-800-Number
Customer Service

4 Ways to Extend Customer Service Beyond Your 1-800-Number

To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
Seth Bailey
One Direct-to-Consumer Company's Secrets to Success
Online Sales

One Direct-to-Consumer Company's Secrets to Success

Luxury handbag maker Dagne Dover has seen more than $1 million in direct-to-consumer sales through its online store.
Michelle Goodman
How a Transparent Team Culture Can Improve Customer Service
Control What You Can

How a Transparent Team Culture Can Improve Customer Service

It's no longer enough to rely on imagery and messaging if you want to be taken seriously by your audience.
Peter Mühlmann