Customer Service

News and Articles About Customer Service

Should You Outsource Your Customer Service?

Should You Outsource Your Customer Service?

Call center technology can now combine, customize and expand your customer communications while reducing costs. So would outsourcing boost your business?
Web Startup Helps Track Customer Reviews

Web Startup Helps Track Customer Reviews

Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
Forget Boxing Day. Plan for 'Returns Day' Jan. 3

Forget Boxing Day. Plan for 'Returns Day' Jan. 3

These tips will help you minimize business disruptions and keep the customer satisfied.
Airports Aim to Make Travel More Enjoyable

Airports Aim to Make Travel More Enjoyable

From yoga classes in Dallas to rocking chairs in Charlotte, N.C., airports gussy up the pre-flight experience.
What to Do Before Firing a Problem Client

What to Do Before Firing a Problem Client

When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.
How to Figure Out Exactly What Your Customers Want

How to Figure Out Exactly What Your Customers Want

The majority of companies don't know which of their products and services are most valued by the people who pay for them -- here's how to get it right.
When Bad Online Reviews Cost Business

When Bad Online Reviews Cost Business

A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience

Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience

From free haircuts to wreath-making, Etsy's pop-up holiday shop re-imagines the traditional sales experience and brings online shopping to life.
How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store

How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store

What you can do to stop losing business to customers who browse your wares in-store but buy online from someone else.
5 Shipping Secrets of Zappos

5 Shipping Secrets of Zappos

The online retailer's shipping strategy provides competitive advantages and customer benefits.
The Biggest Trends in Business for 2013

The Biggest Trends in Business for 2013

Our look at new directions in business and how they will affect you in the coming year -- and beyond.
Zig Ziglar and the Importance of Helping Others

Zig Ziglar and the Importance of Helping Others

From the late Zig Ziglar's sound advice to solutions to customer-service difficulties, a sampling of our best tips of the week.
What to Do When Customers Get Mean on Social Media

What to Do When Customers Get Mean on Social Media

How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
5 Tips for Coping with Cranky Customers

5 Tips for Coping with Cranky Customers

As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.
How to Recognize Which Customers Are Bad for Business

How to Recognize Which Customers Are Bad for Business

Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment.
Think the Flintstones, EQ and Other Tips from Gary Vaynerchuk About Connecting With Customers

Think the Flintstones, EQ and Other Tips from Gary Vaynerchuk About Connecting With Customers

In this chat interview, we asked entrepreneur Gary Vaynerchuk your questions about winning over customers on social media.
How to Add Personality to Your Loyalty Program

How to Add Personality to Your Loyalty Program

Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.
Gary Vaynerchuk on Turning Customer Complaints into Opportunities

Gary Vaynerchuk on Turning Customer Complaints into Opportunities

The serial entrepreneur explains why you should be thrilled when consumers bash your brand.
Got a Bad Yelp Review? Here's What to Do

Got a Bad Yelp Review? Here's What to Do

Consider these three steps for turning a negative review into a positive outcome.
Richard Branson on How to Build Trust

Richard Branson on How to Build Trust

How to win the trust of investors, future partners and suppliers.
5 Tips for Using Social Media as a Customer Service Tool

5 Tips for Using Social Media as a Customer Service Tool

Why you should embrace negative comments online and how to do it right.
3 Ways to Build Consumer Trust

3 Ways to Build Consumer Trust

Grow your business by fostering your customer's trust with these tips.
Creating Your Company's LinkedIn Profile

Creating Your Company's LinkedIn Profile

These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.
How Secure Package Delivery Can Raise Customer Satisfaction

How Secure Package Delivery Can Raise Customer Satisfaction

Amazon's new locker shipping service joins others offering customers more options.
8 Tips for Business Success from Costco's Jim Sinegal

8 Tips for Business Success from Costco's Jim Sinegal

Even brilliant start-up entrepreneurs could benefit from learning a thing or two from the long-time Costco CEO.

Connect with Entrepreneur

Most Shared Stories

From the Entrepreneur Bookstore

Success Secrets of Sales Superstars
Success Secrets of Sales Superstars
By Robert L. Shook and Barry Farber
More Info