Customer Service

News and Articles About Customer Service

How Tuft & Needle Disrupted a Tired Mattress Marketplace
Disruption

How Tuft & Needle Disrupted a Tired Mattress Marketplace

With word-of-mouth marketing and a focus on customer service, two friends are becoming the sleeper hit of the mattress industry.
6 Qualities Smart Businesses Strive to Embody
Customer Service

6 Qualities Smart Businesses Strive to Embody

These days, it's not enough to have a product or service people like and treat your customers well.
Stephen Key
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is
Customer Service

Apologizing Is Not Great Customer Service, Only Fixing the Problem Is

Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
Jason Maynard
Selling in the New Luxury Market -- It's All About the Mustard
Customer Service

Selling in the New Luxury Market -- It's All About the Mustard

Customers have less time these days and so when they order a product or service they want to relish it.
Marley Majcher
7 Common Customer Onboarding Mistakes to Avoid at All Costs
Customer Service

7 Common Customer Onboarding Mistakes to Avoid at All Costs

If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
Eric Siu
How to Best Utilize Your Positive Customer Feedback
Customer Service

How to Best Utilize Your Positive Customer Feedback

To thrive in a competitive market, you must understand and highlight your company's strengths.
Chuck Cohn
35 Restaurants Where the Customer Isn't Right
Customer Service

35 Restaurants Where the Customer Isn't Right

Maybe Seinfeld's infamous "soup Nazi" knew a little something about entrepreneurship.
Kate Taylor
Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business
Customer Service

Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business

This may be the most outrageous example of bad customer service you'll ever hear.
Carly Okyle
8 Tips to Prepare for the Inevitable Tyrant Customer
Customer Service

8 Tips to Prepare for the Inevitable Tyrant Customer

Even the best customer service won't prevent all complaints but it can keep them from spiraling out of control.
Stan Popovich
5 Proven Ways to Create Long-Lasting Customer Relationships
Customer Service

5 Proven Ways to Create Long-Lasting Customer Relationships

There are tools and processes you can incorporate to support your customers every step of the way.
Eric Siu
'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder
Learning From Mistakes

'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder

A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.
Geoff Weiss
How to Determine What You Should Charge Customers
Billing

How to Determine What You Should Charge Customers

Ask these five questions to get a better sense of how much you should be charging.
Dorie Clark
Are You Really Listening to Your Customers?
Customer Service

Are You Really Listening to Your Customers?

Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
Thomas White
Spare Me Your Platitudes. Customers Are Tired of Insincere Support.
Customer Service

Spare Me Your Platitudes. Customers Are Tired of Insincere Support.

Does the stat game interfere with businesses growth? It certainly seems like it, especially if you're looking to hack a specific metric up and to the right.
Gregory Ciotti