Enter to Win $25K
Switch back to your default edition.
This content is tailored to our readers in
Make it your default.
Customers Are Not Always Right. They Are Just Never Wrong.
Follow these steps to resolve most matters when clients' service expectations are not met.
Customer Relationship Management
10 Ways to Discover Customer Sentiment About Your Business
Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
5 Valuable Concepts I Learned Working for a Multibillion-Dollar Firm
A startup CEO describes how his experience at Bain Capital shaped the way he approaches business.
To Grow Your Customer Base Focus on EOA: Early, Often and Always
When your company is small and new, it's the first customers to sign on who can make or break your business.
Becoming Indispensable to Your Customers
Your approach to value creation must begin with, be in partnership with and end with the customer
Win Customer Loyalty With an Unexpected Experience
Turn a value-added service into a truly unique offering to inspire repeat business, suggests the author of a new client-service book, 'Sprinkles.'
Chip R. Bell
Ask the Money Guy
4 Strategies for Getting Paid Faster
The Money Guy has tips for shrinking the window of time between mailing an invoice and receiving some income.
10 Ways to Keep Making Your Clients Happier and Happier
Research and common sense agree. The least expensive and most effective marketing is retaining the clients you already have.
Weekly Tips Roundup
Why You Can't Stop Learning: Your Weekly Tips Roundup
Our network of experienced entrepreneurs offer tips on cash-flow, mission statements and more.
Tanya Benedicto Klich
Food Blogger Strikes Again, Taking On Chemicals in Cereal
After success with chains such as Subway and Chick-fil-A, Vani Hari is taking on the cereal industry.
Here We Go Again: Comcast Changes Another Customer's Name to Something Super Offensive.
If you don't offend enough the first time, try, try again.
Kim Lachance Shandrow
How to Win Back Lost Customers
A client may not be lost for good. Here are five steps that might help your firm make a comeback.
4 Lessons for Every Entrepreneur Creating Big Data Solutions
Big Data is dazzling but it doesn't automatically shed light on real problems.
6 Reasons Every Company Needs a Customer Service Roadmap
As your business grows, it's important to have plans in place so you're not caught off guard.
Today's Most Read
7 Hobbies Science Says Will Make You Smarter
The 5 Mistakes Standing Between You and Your First Million
The Basics of How I Built a Seven-Figure Business Without Employees
12 Books on Every Aspect of Launching and Running a Business
The Sneaky, Brilliant Way Google Recruits Some of Its Workers
Starting a Business
Reprints & Licensing
© 2015 Entrepreneur Media, Inc.
This ad will close in