Customer Service

News and Articles About Customer Service

4 Quick Tips for Using Social Media for Customer Service

Expert advice from panelists at New York's Social Media Week.

5 Problems With Business Hotels (and How to Solve Them)

Hotels that cater to business people would do well to pay heed to these common gripes.

The Power of Social Customer Service

Taking to social media to address customer service issues is a great opportunity for brands.

Limor Fried on Making DIY Look Easy

The founder of Adafruit Industries offers insights into how she managed to build a small empire from castaway Altoid tins and other common household items -- and secure the title of Entrepreneur of 2012.

Lessons in Customer Engagement from the Detroit Auto Show

How to exceed expectations, inspire loyalty and make your customers feel valued.

Should You Outsource Your Customer Service?

Call center technology can now combine, customize and expand your customer communications while reducing costs. So would outsourcing boost your business?

Web Startup Helps Track Customer Reviews

Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.

Forget Boxing Day. Plan for 'Returns Day' Jan. 3

These tips will help you minimize business disruptions and keep the customer satisfied.

Airports Aim to Make Travel More Enjoyable

From yoga classes in Dallas to rocking chairs in Charlotte, N.C., airports gussy up the pre-flight experience.

What to Do Before Firing a Problem Client

When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.

How to Figure Out Exactly What Your Customers Want

The majority of companies don't know which of their products and services are most valued by the people who pay for them -- here's how to get it right.

When Bad Online Reviews Cost Business

A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.

Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience

From free haircuts to wreath-making, Etsy's pop-up holiday shop re-imagines the traditional sales experience and brings online shopping to life.

How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store

What you can do to stop losing business to customers who browse your wares in-store but buy online from someone else.

5 Shipping Secrets of Zappos

The online retailer's shipping strategy provides competitive advantages and customer benefits.

The Biggest Trends in Business for 2013

Our look at new directions in business and how they will affect you in the coming year -- and beyond.

Zig Ziglar and the Importance of Helping Others

From the late Zig Ziglar's sound advice to solutions to customer-service difficulties, a sampling of our best tips of the week.

What to Do When Customers Get Mean on Social Media

How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.

5 Tips for Coping with Cranky Customers

As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.

How to Recognize Which Customers Are Bad for Business

Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment.

Think the Flintstones, EQ and Other Tips from Gary Vaynerchuk About Connecting With Customers

In this chat interview, we asked entrepreneur Gary Vaynerchuk your questions about winning over customers on social media.

How to Add Personality to Your Loyalty Program

Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.

Gary Vaynerchuk on Turning Customer Complaints into Opportunities

The serial entrepreneur explains why you should be thrilled when consumers bash your brand.

Got a Bad Yelp Review? Here's What to Do

Consider these three steps for turning a negative review into a positive outcome.

Richard Branson on How to Build Trust

How to win the trust of investors, future partners and suppliers.

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