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Why You Should Discriminate Amongst Customers, and Be Proud of It
Although we all want to feel that every customer is equal and loved, the fact is that all customers are not equal or loved.
Rotten Customer Service? 5 Things Marketers Can Learn From Consumers.
Marketing insights can help companies improve their bottom line.
The Simple Customer-Service Mistake That Cost $800
Why being proactive, rather than reactive, in customer service creates loyalty and makes 'cents'.
4 Ways Wearable Tech Can Make Managers More Effective
Wearables give companies data useful for everything from improving employee health to getting the right tools to the people who need them.
Heather R. Huhman
3 Fundamentals of Better Customer Experiences
"Talk to me like I'm a person. . . not in robot code" is one of them.
Why Twitter's New DM Character Limit Could Be a Game Changer for Business Users
The social networking site just amped up its utility as a real-time customer service center.
4 Steps to Attracting and Building Better Customers
When you're operating on a budget, you can't fulfill every whim, so part of the responsibility -- and surely thrill -- of owning a business is learning to set and then meet your clients' expectations.
Waitress Buys Dinner for Customers Whose Daughter Died
In an age of aggressive customer-versus-waiter interactions, this waitress's kindness stands out.
8 Ways to Offer Stellar Customer Service That Don't Cost a Penny
Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
How to Get Customers to Keep Coming Back
To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
13 Ways to Show Customers You Love Them
A bigger marketing budget is great but it doesn't cost much to let customers know you appreciate them.
4 Ways to Extend Customer Service Beyond Your 1-800-Number
To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
One Direct-to-Consumer Company's Secrets to Success
Luxury handbag maker Dagne Dover has seen more than $1 million in direct-to-consumer sales through its online store.
Control What You Can
How a Transparent Team Culture Can Improve Customer Service
It's no longer enough to rely on imagery and messaging if you want to be taken seriously by your audience.
Super Bowl 50: The Business of the Big Game
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