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News and Articles About Customer Service
Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?
The case of an Airbnb guest who overstayed his welcome and now is a legal tenant raises critical questions about what the home-rental platform can do to protect its hosts.
Customer-Service Lessons to Glean From Comcast's Snafu
Make your client-support process a win for all involved, not excluding those answering the phones.
Delivering World-Class Service on a Startup Budget
Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
5 Things Your Business Must Stop Doing to Be Successful
Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
This Might Be the Most Infuriating Customer Service Call Ever
No one likes losing business, but that doesn't mean you should berate your customers.
2 Principles That Will Change the Life of Your Business
Whatever your business, Integrity and service are your best offerings.
Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.
If you run any type of online business, your customers – and the media – need to be able to contact you quickly and easily.
4 Things Remarkable Startups Have In Common
Great ideas are a dime a dozen. The startups that succeed focus on these four things.
Growing a Business
How You, the Local Business Owner, Can Take on Amazon
You can slay the online giant (somewhat) -- by doing these eight things consistently.
How to Increase Your Customer Referrals
Referrals from satisfied customers are the lifeblood of many business. Try these smart strategies to increase your word-of-mouth marketing.
Jay Conrad Levinson and Al Lautenslager
What Kind of Trees Are the Customers You're Serving?
Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
5 Ways to Woo Customers With Special Attention
Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
10 Stories of Unforgettable Customer Service
Inspirational stories of great people and companies going above and beyond.
The 5 Irrefutable Principles of Selling
The more you are willing to give, the less you will need to "sell.''
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