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Today's Most Read
Mark Zuckerberg: I Would Only Hire Someone to Work For Me If I Would Work For Them
Don't Fall for These 12 Mental Money Traps
Avoid These 3 Big Mistakes I Made as a First-Time Entrepreneur
8 Tips for Young Entrepreneurs Forged From Launching 5 Startups
Mark Cuban: Why This Tech Bubble Is Worse Than the Tech Bubble of 2000
News and Articles About Customer Service
How Tuft & Needle Disrupted a Tired Mattress Marketplace
With word-of-mouth marketing and a focus on customer service, two friends are becoming the sleeper hit of the mattress industry.
6 Qualities Smart Businesses Strive to Embody
These days, it's not enough to have a product or service people like and treat your customers well.
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is
Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
Selling in the New Luxury Market -- It's All About the Mustard
Customers have less time these days and so when they order a product or service they want to relish it.
7 Common Customer Onboarding Mistakes to Avoid at All Costs
If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
How to Best Utilize Your Positive Customer Feedback
To thrive in a competitive market, you must understand and highlight your company's strengths.
35 Restaurants Where the Customer Isn't Right
Maybe Seinfeld's infamous "soup Nazi" knew a little something about entrepreneurship.
Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business
This may be the most outrageous example of bad customer service you'll ever hear.
8 Tips to Prepare for the Inevitable Tyrant Customer
Even the best customer service won't prevent all complaints but it can keep them from spiraling out of control.
5 Proven Ways to Create Long-Lasting Customer Relationships
There are tools and processes you can incorporate to support your customers every step of the way.
Learning From Mistakes
'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder
A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.
How to Determine What You Should Charge Customers
Ask these five questions to get a better sense of how much you should be charging.
Are You Really Listening to Your Customers?
Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
Spare Me Your Platitudes. Customers Are Tired of Insincere Support.
Does the stat game interfere with businesses growth? It certainly seems like it, especially if you're looking to hack a specific metric up and to the right.
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