Customer Service

News and Articles About Customer Service

Lessons in Avoiding Size Bias From N.J. Governor Christie to Abercrombie & Fitch

New Jersey Governor Chris Christie's weight loss, and Abercrombie & Fitch CEO's refusal to carry plus sized clothing have placed weight issues in the spotlight. Three tips on how to make sure your business is size-neutral.
A Golf Tutorial Site Brings Its Call Center In-House

A Golf Tutorial Site Brings Its Call Center In-House

Revolution Golf, a video tutorial website, signed up 1.2 million subscribers, and needed a solution to manage customer service. Here's how they did it.
5 Secrets to Winning More Sales

5 Secrets to Winning More Sales

Sales isn't about effort. It's about results. Too many entrepreneurs fill their time with busy work, rather than really going after customers. Here are five ways to set yourself on a path to selling success.
New App Can Help Turn 'Showroomers' Into Paying Customers

New App Can Help Turn 'Showroomers' Into Paying Customers

A consignment store fights back against showrooming, with a new app called Swarm Mobile.
Tips to Go Above and Beyond With Customer Service

Tips to Go Above and Beyond With Customer Service

Customer loyalty is hard to win and easy to lose. Here's how to make the extra effort required to stand out from the competition.
The 10 Magic Phrases of Customer Service

The 10 Magic Phrases of Customer Service

There are certain words that every customer wants to hear. Here's what to say to win loyal customers.
4 Quick Tips for Using Social Media for Customer Service

4 Quick Tips for Using Social Media for Customer Service

Expert advice from panelists at New York's Social Media Week.
5 Problems With Business Hotels (and How to Solve Them)

5 Problems With Business Hotels (and How to Solve Them)

Hotels that cater to business people would do well to pay heed to these common gripes.
The Power of Social Customer Service

The Power of Social Customer Service

Taking to social media to address customer service issues is a great opportunity for brands.
Limor Fried on Making DIY Look Easy

Limor Fried on Making DIY Look Easy

The founder of Adafruit Industries offers insights into how she managed to build a small empire from castaway Altoid tins and other common household items -- and secure the title of Entrepreneur of 2012.
Lessons in Customer Engagement from the Detroit Auto Show

Lessons in Customer Engagement from the Detroit Auto Show

How to exceed expectations, inspire loyalty and make your customers feel valued.
Should You Outsource Your Customer Service?

Should You Outsource Your Customer Service?

Call center technology can now combine, customize and expand your customer communications while reducing costs. So would outsourcing boost your business?
Web Startup Helps Track Customer Reviews

Web Startup Helps Track Customer Reviews

Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
Forget Boxing Day. Plan for 'Returns Day' Jan. 3

Forget Boxing Day. Plan for 'Returns Day' Jan. 3

These tips will help you minimize business disruptions and keep the customer satisfied.
Airports Aim to Make Travel More Enjoyable

Airports Aim to Make Travel More Enjoyable

From yoga classes in Dallas to rocking chairs in Charlotte, N.C., airports gussy up the pre-flight experience.
What to Do Before Firing a Problem Client

What to Do Before Firing a Problem Client

When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.
How to Figure Out Exactly What Your Customers Want

How to Figure Out Exactly What Your Customers Want

The majority of companies don't know which of their products and services are most valued by the people who pay for them -- here's how to get it right.
When Bad Online Reviews Cost Business

When Bad Online Reviews Cost Business

A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience

Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience

From free haircuts to wreath-making, Etsy's pop-up holiday shop re-imagines the traditional sales experience and brings online shopping to life.
How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store

How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store

What you can do to stop losing business to customers who browse your wares in-store but buy online from someone else.
5 Shipping Secrets of Zappos

5 Shipping Secrets of Zappos

The online retailer's shipping strategy provides competitive advantages and customer benefits.
The Biggest Trends in Business for 2013

The Biggest Trends in Business for 2013

Our look at new directions in business and how they will affect you in the coming year -- and beyond.
Zig Ziglar and the Importance of Helping Others

Zig Ziglar and the Importance of Helping Others

From the late Zig Ziglar's sound advice to solutions to customer-service difficulties, a sampling of our best tips of the week.
What to Do When Customers Get Mean on Social Media

What to Do When Customers Get Mean on Social Media

How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
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