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News and Articles About Customer Service
Win Customer Loyalty With an Unexpected Experience
Turn a value-added service into a truly unique offering to inspire repeat business, suggests the author of a new client-service book, 'Sprinkles.'
Chip R. Bell
Ask the Money Guy
4 Strategies for Getting Paid Faster
The Money Guy has tips for shrinking the window of time between mailing an invoice and receiving some income.
10 Ways to Keep Making Your Clients Happier and Happier
Research and common sense agree. The least expensive and most effective marketing is retaining the clients you already have.
Cash Flow Center
Why You Can't Stop Learning: Your Weekly Tips Roundup
Our network of experienced entrepreneurs offer tips on cash-flow, mission statements and more.
Tanya Benedicto Klich
Food Blogger Strikes Again, Taking On Chemicals in Cereal
After success with chains such as Subway and Chick-fil-A, Vani Hari is taking on the cereal industry.
Here We Go Again: Comcast Changes Another Customer's Name to Something Super Offensive.
If you don't offend enough the first time, try, try again.
Kim Lachance Shandrow
How to Win Back Lost Customers
A client may not be lost for good. Here are five steps that might help your firm make a comeback.
4 Lessons for Every Entrepreneur Creating Big Data Solutions
Big Data is dazzling but it doesn't automatically shed light on real problems.
6 Reasons Every Company Needs a Customer Service Roadmap
As your business grows, it's important to have plans in place so you're not caught off guard.
The Power of Being Unique in Your Industry
Specializing is crucial to success in a business world where there are always many companies that do what you do.
How to Spin a Bad Online Review
Don't let a negative customer experience define your company's brand. Here's how to fix things.
The Story of a CEO Who Grew Up on Food Stamps
A businesswoman shares lessons from her hard climb -- from humble beginnings in North Dakota to running an Alabama marketing agency.
Comcast Accidentally Changes Customer Name to Asshole Brown
The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Customer service that goes above the norm is a necessity. Here's how to get it right.
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