Customer Service

News and Articles About Customer Service

Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract
Customer Service

Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract

A 56-year-old widow from Wales has said that it was easier -- procedurally speaking -- to bury her late husband than to cancel his T-Mobile cell phone contract.
Geoff Weiss
For a Winning Product Launch, Address Genuine Customer Needs
Challenges

For a Winning Product Launch, Address Genuine Customer Needs

To successfully unveil a new entry in the marketplace, figure out how to best solve people's problems.
Jesse Torres
Tell Them You Care With a Holiday Card. Use These 5 Tips to Do It Right.
Holidays

Tell Them You Care With a Holiday Card. Use These 5 Tips to Do It Right.

Sending out greetings to your vendors, customers and clients is a simple business strategy that provides you with a 10-fold return.
Jonathan Long
4 Simple Strategies to Improve Your Business Success Rate
Growth Strategies

4 Simple Strategies to Improve Your Business Success Rate

Whether you are bringing in over $100 million in yearly revenue or $10,000, you can double or nearly triple that number with these tips.
Matt Mayberry
3 Secrets to Making Your Online Customer Support a Success
Customer Service

3 Secrets to Making Your Online Customer Support a Success

Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
Larry Alton
The 2-Step Process for Excellent Customer Service
Management

The 2-Step Process for Excellent Customer Service

Implement this system to get customers raving about your business.
Dan S. Kennedy
5 Tips to Make Your In-Store Mobile Marketing More Engaging
Mobile Marketing

5 Tips to Make Your In-Store Mobile Marketing More Engaging

When customers find a predictable and enjoyable experience on their devices when they enter your store, they'll surely come back for more.
Dave Wentker
4 Ways to Make Your Business a Powerful Customer Magnet
Finding Customers

4 Ways to Make Your Business a Powerful Customer Magnet

Attract new customers super fast with these techniques.
Chip R. Bell
Good Work Plus These 3 Steps Converts New Customers Into Recurring Customers
Customer Retention

Good Work Plus These 3 Steps Converts New Customers Into Recurring Customers

A happy customer who comes back for more is, literally, money in the bank. Make their experience hassle free from beginning to end.
Sam Madden
The 5 Types of Customers Fatal to Startups and How Employees Attract Them
Customer Service

The 5 Types of Customers Fatal to Startups and How Employees Attract Them

Small businesses cringe at these customers, but it might just be the internal team that keeps them coming back.
Matt Straz
The 4 Things Your Customers Really Want
Customer Experience

The 4 Things Your Customers Really Want

The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
Tom Borg
It's No Longer a Question Whether to Use Social Media for Customer Service
Social Media

It's No Longer a Question Whether to Use Social Media for Customer Service

If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
Shana Starr
5 Strategies to Instill Brand Loyalty in Today's Young Customers
Customer Loyalty

5 Strategies to Instill Brand Loyalty in Today's Young Customers

Capturing market share from established brands is not as difficult as you might think.
Peter Gasca
How Tuft & Needle Disrupted a Tired Mattress Marketplace
Disruption

How Tuft & Needle Disrupted a Tired Mattress Marketplace

With word-of-mouth marketing and a focus on customer service, two friends are becoming the sleeper hit of the mattress industry.