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News and Articles About Customer Service
4 Branding Lessons That You Don't Want to Learn the Hard Way
When you're branding your company and you're just starting out, you obviously want everything to go smoothly. That, of course, isn't always the case.
3 Customer Engagement Lessons From the Holidays That Apply All Year Round
It's not more important than ever to stay on top of customer complaints, which can quickly sink a business.
4 Steps to Choosing Marketing-Automation Software That Actually Works
Choose a platform that serves the needs of every department.
The 3 Biggest Sins of Customer Engagement
Blind check-ins and failing to build relationships before complaints arise are behaviors of the past. Use data to understand clients, proactively preparing for interactions.
4 Goals Every Small-Business Owner Should Set in 2015
Here are some easy changes entrepreneurs can make for a more productive year ahead.
7 Tips to Knock Your Online Customer Support Out of the Park
Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
8 Steps for Dealing With Angry Customer Complaints
How an early morning exercise session lead to a new understanding of managing aggressive feedback.
The Rise of the Robotic Co-Worker
By assuming core processes in factories, labs, hospitals, offices, will machines make people irrelevant or unemployed? Consider this argument that humans partnered with such machines will give rise to efficiency, customer service and innovation.
Use Emotional Intelligence to Make More Money
You might save everyone a lot of angst in the process.
Grow Your Business
5 Steps to Become a Market Leader
Positioning your company as a leader takes a lot of planning and hard work.
Why Gmail Fails for Customer Support
Never skimp on that which directly affects customer communications.
Watch: Customers Surprise Beloved Bagel Shop Worker With a Car
'She's Shirley,' said Craig Boyd, a regular customer. 'She takes care of us and always has a smile.'
If You Can Make It Here, Don't Make It Anywhere Else
Domestic manufacturing is a better deal than you think, says the owner of a U.S. printing facility.
A 5-Step Guide to Competing With Amazon
Think you can't compete with Amazon? Think again.
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