News and Articles About Customer Service

Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.
Customer Service

Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.

If you run any type of online business, your customers – and the media – need to be able to contact you quickly and easily.
Joan Stewart
4 Things Remarkable Startups Have In Common
Success Strategies

4 Things Remarkable Startups Have In Common

Great ideas are a dime a dozen. The startups that succeed focus on these four things.
Thomas Oppong
How You, the Local Business Owner, Can Take on Amazon
Growing a Business

How You, the Local Business Owner, Can Take on Amazon

You can slay the online giant (somewhat) -- by doing these eight things consistently.
Gene Marks
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How to Increase Your Customer Referrals
Marketing

How to Increase Your Customer Referrals

Referrals from satisfied customers are the lifeblood of many business. Try these smart strategies to increase your word-of-mouth marketing.
What Kind of Trees Are the Customers You're Serving?
Customer Service

What Kind of Trees Are the Customers You're Serving?

Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Renée Warren
5 Ways to Woo Customers With Special Attention
Customer Service

5 Ways to Woo Customers With Special Attention

Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
Heidi Redlitz
10 Stories of Unforgettable Customer Service
Customer Service

10 Stories of Unforgettable Customer Service

Inspirational stories of great people and companies going above and beyond.
Gregory Ciotti
The 5 Irrefutable Principles of Selling
Sales

The 5 Irrefutable Principles of Selling

The more you are willing to give, the less you will need to "sell.''
William Ballard
It's Time to 'Untrain' Your Sales Force
Sales

It's Time to 'Untrain' Your Sales Force

If your sales team is still operating under tradition, they need to adapt to today's buyers.
Christopher Faust
Bot or Person? The Customer Automation Conundrum.
Marketing Automation

Bot or Person? The Customer Automation Conundrum.

Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
Larry Alton
3 Social Media Rules Most Entrepreneurs Don't Follow
Customer Engagement

3 Social Media Rules Most Entrepreneurs Don't Follow

With a little effort, you can build a reputation through social media as someone who values customer service and works hard to answer consumer questions.
Jacqueline Whitmore
Will Your Company Be a Leader of the Customer-Service Revolution?
Customer Service

Will Your Company Be a Leader of the Customer-Service Revolution?

These four key ways can help a startup or small company win over consumers to be brand loyalists.
Eric McKirdy
Amazon May Be Looking to Break Into the Takeout-Delivery Market
Innovation

Amazon May Be Looking to Break Into the Takeout-Delivery Market

The new service will reportedly be a part of Amazon Local and compete directly with services like Seamless and GrubHub.
Benjamin Kabin
Forget Customer Service, Think Customer Wowing
Customer Service

Forget Customer Service, Think Customer Wowing

If you want to create life-long clients, you need to impress people right from the start.
Adam Callinan