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Today's Most Read
7.1 Steps to Create Multiple Streams of Income
Need a New Website or Logo? Design Trends for 2015. (Infographic)
What Biggie Smalls's Accountant Taught Me About Life
Don't Let the Fear of Your Idea Being Stolen Hold You Back
The 22-Year-Old Behind ShipYourEnemiesGlitter Sells the Site for $85,000
News and Articles About Customer Service
3 Out of 4 Negative Tweets Happen While Customers Are Still Inside the Restaurant
Social media provides a new way to deal with disgruntled customers before they even finish eating.
Why Americans Hate Their Internet Service Providers (Infographic)
Americans are obsessed with their Internet, which makes it sting all the worse that the companies that provide Internet are expensive, unresponsive and because of their relative monopoly, in no hurry to improve their operations.
Connecting with customers
5 Ways to Build Bonds With Customers Using the Old-School Telephone
Customers just want to pick up the phone when they need help with their problem.
6 Ways to Retain Ecommerce Customers
These strategies can help you keep customers coming back.
10 Lessons Every Entrepreneur Must Learn
Building a long-term, healthy and sustainable business isn't the result of magic, but understanding the importance of adapting and growing.
5 Ways to Provide Personalized Service to Small Companies -- Profitably
Efficiently offer a high-touch customized experience to customers in a manner that resonates with the way they want to interact.
The Customer Is Mostly Wrong
When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs.
Right or Wrong, You're Not Going to Win the Argument With the Customer
Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Do Unique Titles Change the Way We See Job Roles?
Singular titles can play a part in highlighting a unique corporate culture. This can help companies find the right people and vice versa.
Raubi Marie Perilli
The Secret to Winning the Customer Service Battle in Ecommerce
To be successful in today's online marketplace, web stores need to focus on delivering the full customer experience.
The Secret to Outstanding Customer Service
Customer service comes down to answering two very simple questions.
To Keep Buyers From Cheating on You, Always Be Loyal to Them
Stop thinking 'close the deal' and start thinking 'begin the relationship.'
Create an Unforgettable Customer Experience With These 5 Tips
Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
Can a Food Blogger Force Starbucks to Change Its Pumpkin Spice Latte?
Vani Hari has already convinced Subway and Chick-fil-A to make big changes. Now, she's taking on Starbuck's favorite fall drink.
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