Customer Service: Page 6
If You Want to Be More Successful Than Your Competition, You Need This Mindset to Win
It's time to make your business less about you and more about your customers.
Want a Customer Service Revolution? Start By Changing Your Culture
If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.
Why Customer Service Is Your Get Out Of Jail Free Card For Business Success
These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.
This Overlooked Leadership Trait Makes All the Difference in Your Ability to Captivate an Audience
You will find, in leadership and in life, that people feel more connected to you and your vision when you ask them to "kick the tires."
Spending the Most Really Does Win the Most Customers. Here's Why
Customers are the lifeblood of your business. You don't want to cheap out when it comes to customer retention.
12 Brand Archetypes and How They Can Help Your Business
Let's examine how popular brands, such as Disney and Tesla, employed these archetypes to boost loyalty and bottom-line results, and how you can apply these archetypes to your brand too.
The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us
These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y."
4 Easy Ways to Improve Your Customers' Online Shopping Experience
With these tips, your online business can offer a more enjoyable experience, set itself from the competition and encourage repeat purchases.
Why Staying Human in the Age of AI is Crucial to Business Survival
In the ever-changing tides of consumer trends, only the most adaptable businesses will stay afloat and thrive.
5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels
Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.
This Father-Son Team Became the Top Dogtopia Franchisees In Record Time. Here's How They Did It.
They went into business knowing exactly what their value proposition would be.
Meet #6 on Yelp's Top 100 Places to Eat: Sunbliss Cafe
In this episode, hear how Sunbliss Café owner Tani Ahmed brought a unique, sunny spin to both her menu and approach to customer service.
A Great Customer Experience Begins With Great Employee Engagement and Management. Here's Why.
Here are six tips to help leaders boost employee engagement and create great experiences for their customers.
5 Shocking Customer Service Mistakes You're Making Every Day (And How to Fix Them Right Now)
Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service.
4 Strategies European Restaurateurs Can Use to Build Loyalty and Attract Repeat Customers
Innovative ideas and reminders to get customers coming back again and again, even in an increasingly competitive industry.