This technique can help quell upset customers and hopefully put a stop to broadcasting their dissatifaction.
When it comes to communicating with your customers, just a few minutes of planning will save you time, energy and possibly, trouble, later down the line.
Learn to read the signs that show healthy customer engagement, satisfaction with a service and successful performance by employees.
Immersed in their own work flow and priorities, clients might not communicate directly -- without some of these techniques.
Wowing your customers is a powerful tool, but when it's done right, it also should hurt a little.
In just five years social media has gone from an innovation in customer service to a requirement. Not every company is getting it right.
Few businesses sell anything the customer can't buy somewhere else but customers who feel acknowledged and valued are less likely to shop around.
Follow these steps to resolve most matters when clients' service expectations are not met.
Customer Relationship Management
Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
A startup CEO describes how his experience at Bain Capital shaped the way he approaches business.
When your company is small and new, it's the first customers to sign on who can make or break your business.
Your approach to value creation must begin with, be in partnership with and end with the customer
Turn a value-added service into a truly unique offering to inspire repeat business, suggests the author of a new client-service book, 'Sprinkles.'
Ask the Money Guy
The Money Guy has tips for shrinking the window of time between mailing an invoice and receiving some income.