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Today's Most Read
Don't Fall for These 12 Mental Money Traps
The Essential Ingredients to Startup Success
5 Things I Learned About Successful Startups From Steve Jobs
6 Steps to a Successful Product Launch
30 or Older? Sorry, You'll Have to Pay Twice as Much to Use Tinder's New Premium Features.
News and Articles About Customer Service
Aggressive Marketing Won't Win Customer Loyalty
Our experts explain what businesses often don't understand about customer retention.
Running a business
Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price
If you want to stay relevant, much less open, you should know your product or service in and out, and make sure you employees are well trained.
Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract
A 56-year-old widow from Wales has said that it was easier -- procedurally speaking -- to bury her late husband than to cancel his T-Mobile cell phone contract.
For a Winning Product Launch, Address Genuine Customer Needs
To successfully unveil a new entry in the marketplace, figure out how to best solve people's problems.
Tell Them You Care With a Holiday Card. Use These 5 Tips to Do It Right.
Sending out greetings to your vendors, customers and clients is a simple business strategy that provides you with a 10-fold return.
4 Simple Strategies to Improve Your Business Success Rate
Whether you are bringing in over $100 million in yearly revenue or $10,000, you can double or nearly triple that number with these tips.
3 Secrets to Making Your Online Customer Support a Success
Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
The 2-Step Process for Excellent Customer Service
Implement this system to get customers raving about your business.
Dan S. Kennedy
5 Tips to Make Your In-Store Mobile Marketing More Engaging
When customers find a predictable and enjoyable experience on their devices when they enter your store, they'll surely come back for more.
4 Ways to Make Your Business a Powerful Customer Magnet
Attract new customers super fast with these techniques.
Chip R. Bell
Good Work Plus These 3 Steps Converts New Customers Into Recurring Customers
A happy customer who comes back for more is, literally, money in the bank. Make their experience hassle free from beginning to end.
The 5 Types of Customers Fatal to Startups and How Employees Attract Them
Small businesses cringe at these customers, but it might just be the internal team that keeps them coming back.
The 4 Things Your Customers Really Want
The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
It's No Longer a Question Whether to Use Social Media for Customer Service
If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
Growth & Strategy
Starting a Business
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