Customer Service

News and Articles About Customer Service

Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?
Legal Center

Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?

The case of an Airbnb guest who overstayed his welcome and now is a legal tenant raises critical questions about what the home-rental platform can do to protect its hosts.
Geoff Weiss
Presented by
Customer-Service Lessons to Glean From Comcast's Snafu
Customer Service

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.
Tomas Gorny
Delivered by
Delivering World-Class Service on a Startup Budget
Customer Service

Delivering World-Class Service on a Startup Budget

Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
Vishaal Melwani
5 Things Your Business Must Stop Doing to Be Successful
Customer Service

5 Things Your Business Must Stop Doing to Be Successful

Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
Thomas Oppong
This Might Be the Most Infuriating Customer Service Call Ever
Customer Service

This Might Be the Most Infuriating Customer Service Call Ever

No one likes losing business, but that doesn't mean you should berate your customers.
Wendy Frink
2 Principles That Will Change the Life of Your Business
Philosophy

2 Principles That Will Change the Life of Your Business

Whatever your business, Integrity and service are your best offerings.
William Ballard
Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.
Customer Service

Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.

If you run any type of online business, your customers – and the media – need to be able to contact you quickly and easily.
Joan Stewart
4 Things Remarkable Startups Have In Common
Success Strategies

4 Things Remarkable Startups Have In Common

Great ideas are a dime a dozen. The startups that succeed focus on these four things.
Thomas Oppong
How You, the Local Business Owner, Can Take on Amazon
Growing a Business

How You, the Local Business Owner, Can Take on Amazon

You can slay the online giant (somewhat) -- by doing these eight things consistently.
Gene Marks
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How to Increase Your Customer Referrals
Marketing

How to Increase Your Customer Referrals

Referrals from satisfied customers are the lifeblood of many business. Try these smart strategies to increase your word-of-mouth marketing.
What Kind of Trees Are the Customers You're Serving?
Customer Service

What Kind of Trees Are the Customers You're Serving?

Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Renée Warren
5 Ways to Woo Customers With Special Attention
Customer Service

5 Ways to Woo Customers With Special Attention

Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
Heidi Redlitz
10 Stories of Unforgettable Customer Service
Customer Service

10 Stories of Unforgettable Customer Service

Inspirational stories of great people and companies going above and beyond.
Gregory Ciotti
The 5 Irrefutable Principles of Selling
Sales

The 5 Irrefutable Principles of Selling

The more you are willing to give, the less you will need to "sell.''
William Ballard