Customer Service

News and Articles About Customer Service

How to Determine What You Should Charge Customers
Billing

How to Determine What You Should Charge Customers

Ask these five questions to get a better sense of how much you should be charging.
Dorie Clark
Are You Really Listening to Your Customers?
Customer Service

Are You Really Listening to Your Customers?

Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
Thomas White
Spare Me Your Platitudes. Customers Are Tired of Insincere Support.
Customer Service

Spare Me Your Platitudes. Customers Are Tired of Insincere Support.

Does the stat game interfere with businesses growth? It certainly seems like it, especially if you're looking to hack a specific metric up and to the right.
Gregory Ciotti
5 Tips on Building an Epic Customer-Support Team
Customer Service

5 Tips on Building an Epic Customer-Support Team

When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.
Leyla Seka
'We Don't Give a Sh*t About Gluten Free': A Restaurant Owner Gets Bold With Customers
Customer Service

'We Don't Give a Sh*t About Gluten Free': A Restaurant Owner Gets Bold With Customers

A San Francisco chef is tired of catering to hard-to-satisfy customers. So, he's telling picky patrons to go buy dinner elsewhere.
Kate Taylor
5 Ways to Dazzle and Delight Your Customers This Holiday Season
Holidays

5 Ways to Dazzle and Delight Your Customers This Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Sujan Patel
3 Out of 4 Negative Tweets Happen While Customers Are Still Inside the Restaurant
Social Media

3 Out of 4 Negative Tweets Happen While Customers Are Still Inside the Restaurant

Social media provides a new way to deal with disgruntled customers before they even finish eating.
Kate Taylor
Why Americans Hate Their Internet Service Providers (Infographic)
Internet

Why Americans Hate Their Internet Service Providers (Infographic)

Americans are obsessed with their Internet, which makes it sting all the worse that the companies that provide Internet are expensive, unresponsive and because of their relative monopoly, in no hurry to improve their operations.
Catherine Clifford
5 Ways to Build Bonds With Customers Using the Old-School Telephone
Connecting with customers

5 Ways to Build Bonds With Customers Using the Old-School Telephone

Customers just want to pick up the phone when they need help with their problem.
Clément Delangue
6 Ways to Retain Ecommerce Customers
Coaches Corner

6 Ways to Retain Ecommerce Customers

These strategies can help you keep customers coming back.
Benjamin Kabin
10 Lessons Every Entrepreneur Must Learn
Lessons

10 Lessons Every Entrepreneur Must Learn

Building a long-term, healthy and sustainable business isn't the result of magic, but understanding the importance of adapting and growing.
Jayson DeMers
5 Ways to Provide Personalized Service to Small Companies -- Profitably
Marketing Strategies

5 Ways to Provide Personalized Service to Small Companies -- Profitably

Efficiently offer a high-touch customized experience to customers in a manner that resonates with the way they want to interact.
Dave Thompson
The Customer Is Mostly Wrong
Customer Feedback

The Customer Is Mostly Wrong

When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs.
Gregory Ciotti
Right or Wrong, You're Not Going to Win the Argument With the Customer
Customer Service

Right or Wrong, You're Not Going to Win the Argument With the Customer

Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Gene Marks