News and Articles About Customer Service
Our look at new directions in business and how they will affect you in the coming year -- and beyond.
From the late Zig Ziglar's sound advice to solutions to customer-service difficulties, a sampling of our best tips of the week.
How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.
Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment.
In this chat interview, we asked entrepreneur Gary Vaynerchuk your questions about winning over customers on social media.
Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.
The serial entrepreneur explains why you should be thrilled when consumers bash your brand.
Consider these three steps for turning a negative review into a positive outcome.
How to win the trust of investors, future partners and suppliers.
Why you should embrace negative comments online and how to do it right.
Grow your business by fostering your customer's trust with these tips.
These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.
Amazon's new locker shipping service joins others offering customers more options.
Even brilliant start-up entrepreneurs could benefit from learning a thing or two from the long-time Costco CEO.
When it comes to starting up, one of the biggest drivers you'll have in finding customers is your current customers. Here's how to keep them happy -- and chatty.
Here's how to improve the ways you measure loyalty and make it a higher priority with employees.
When it comes to customer service, training front-line employees can be your power tool.
You have customers for your new mobile app or retail website. Here's how to fight churn.
When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip.
Not convinced your business should provide customer service via social media? Turns out, social media users spend more when they receive great service.
Customers always have questions, and often they are very bizarre. Here are tips on how to make sure you address them effectively.
Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.
Here are three tips for how you can prepare for a sudden surge in sales.
Tello notifies business owners when customer service reviews are posted.