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How to Get Customers to Keep Coming Back
To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
13 Ways to Show Customers You Love Them
A bigger marketing budget is great but it doesn't cost much to let customers know you appreciate them.
4 Ways to Extend Customer Service Beyond Your 1-800-Number
To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
One Direct-to-Consumer Company's Secrets to Success
Luxury handbag maker Dagne Dover has seen more than $1 million in direct-to-consumer sales through its online store.
How a Transparent Team Culture Can Improve Customer Service
It's no longer enough to rely on imagery and messaging if you want to be taken seriously by your audience.
Twitter Might Be the Most Important Customer Service Center You Have
As travelers turn to Twitter to complain about airline snafus and hotel hiccups, businesses are staffing up their social media teams.
4 Reasons You're Lucky That Angry Customer Is Yelling at You
Listening to unhappy customers is a hard but valuable way to learn how to improve your business and better than them disparaging you on social media.
Why It's Time for Retailers to Embrace Online Returns
Make sure you see a good return policy as a critical step, not an afterthought.
5 Ways to Put Your Customers First
The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
For Success in Sales, Learn Your Customer's Backstory
Don't just attack with questions about what your prospect wants, instead, ask them why.
Customers Will Be Loyal If Delight Is Built Into Your Product or Service
Here are nine ways to build this unmeasurable metric into your business.
6 Strategies for Getting Really Great Customer Service
You'll never have to suffer through that surly waiter again.
Chip R. Bell
The 3 Crucial Steps to Master Customer Service
Size doesn't dictate a good customer service strategy -- start now with these tips.
Customer Service Management
How Luck Plays Into This Michigan Bar and Grill's Success
What other small business owners can learn from this restaurant's approach to customer service.
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