Customer Service

8 Steps to Approaching Customer Service in the Digital World
Customer Service

8 Steps to Approaching Customer Service in the Digital World

By learning to utilize technology you can enhance your company's customer service like never before.
Drew Hendricks
5 Ways to Improve Customer Service for Seniors
Customer Service

5 Ways to Improve Customer Service for Seniors

Tailoring your customer support to seniors' unique needs will help you build customer loyalty and position your business for success as the demographic continues to grow and change.
Seth Bailey
5 Ways Service Companies Can Be Innovative
Service Business

5 Ways Service Companies Can Be Innovative

Much public love goes to product companies, but service providers can also be imaginative and exciting.
Zach Cutler
How to Respond to Bad Reviews to Build Customer Loyalty
Customer Engagement

How to Respond to Bad Reviews to Build Customer Loyalty

Here's what to do when your business gets slammed on Yelp or other review sites.
Brett Relander
Wherever You Pitch Your Business, Remember, People Come First
Customer Service

Wherever You Pitch Your Business, Remember, People Come First

Both entrepreneurs and competition judges focus too much on the product, forgetting that customers and staff are more important.
Steve VanderVeen
How to Remain Customer First in the Digital Age
Customer Service

How to Remain Customer First in the Digital Age

By using new technology to create innovative product, design and communication, it can be easier than ever for brands across all industries to remain focused on the customer.
Lane Gerson and Ariel Nelson
3 Reasons Why Apologizing Hurts Your Business
Customer Service

3 Reasons Why Apologizing Hurts Your Business

Hey entrepreneurs and business people, stop saying you're sorry so much.
Gene Marks
The 4 Secrets to Achieving Customer Loyalty
Customer Loyalty

The 4 Secrets to Achieving Customer Loyalty

Every business wants loyal customers, yet we often forget how crucial relationships are to our success.
Seth Bailey
Here's a New Way to Deal With Angry Online Customers
Customer Service

Here's a New Way to Deal With Angry Online Customers

This technique can help quell upset customers and hopefully put a stop to broadcasting their dissatifaction.
Dan Newman
4 Questions to Ask When Planning Effective Customer Messages
Customer Service

4 Questions to Ask When Planning Effective Customer Messages

When it comes to communicating with your customers, just a few minutes of planning will save you time, energy and possibly, trouble, later down the line.
Peter Gasca
Pay Attention to the Signals in the Noise of Entrepreneurship
Listening

Pay Attention to the Signals in the Noise of Entrepreneurship

Learn to read the signs that show healthy customer engagement, satisfaction with a service and successful performance by employees.
Aneil Mishra
How My 5-Year-Old Helped Me Better Understand Customers
Entrepreneurship

How My 5-Year-Old Helped Me Better Understand Customers

Immersed in their own work flow and priorities, clients might not communicate directly -- without some of these techniques.
Kumar Srivastava
5-Star Customer Service Should Hurt a Little
Customer Service

5-Star Customer Service Should Hurt a Little

Wowing your customers is a powerful tool, but when it's done right, it also should hurt a little.
Norm Merritt
3 Mistakes That Undermine Using Social Media for Customer Service
Customer Engagement

3 Mistakes That Undermine Using Social Media for Customer Service

In just five years social media has gone from an innovation in customer service to a requirement. Not every company is getting it right.
Ekaterina Walter