Always remember that when you reach out to customer support, there's a human being on the other end.
To be of strategic importance, human resources needs to understand the company thoroughly and apply key skills.
Pitching, selling, fulfilling: What should you do at each stage?
Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
Here are a handful of troublesome scenarios you may come across, and some guidance on how to handle them.
With senior-tech now a mainstay at the Consumer Electronics Show and spending such products is expected to more than double between 2013 and 2018, entrepreneurs need to ensure their technology addresses this market.
Araceli King will receive $1,500 for each of the 153 robocalls she received from the company over the course of a year.
Most products or services typically offer the same functional benefits. What separates one from the other, however, is the branding.
Hold the phone. We're more patient than you think, especially if marketers pull these tricks.
A multi-state restaurateur says the secret to great customer service is hiring the right people from the start.
Small Business - Big Impact
While you might be able to bring the deal to the table, the deal is not done until all the I's are dotted and T's are crossed.
The key to creating a customer experience that truly surprises and delights starts with understanding what your customers need, want and value most.
Control What You Can
The good news is you won a big contract. The bad news is you committed to do the impossible.
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