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How My 5-Year-Old Helped Me Better Understand Customers
Immersed in their own work flow and priorities, clients might not communicate directly -- without some of these techniques.
5-Star Customer Service Should Hurt a Little
Wowing your customers is a powerful tool, but when it's done right, it also should hurt a little.
3 Mistakes That Undermine Using Social Media for Customer Service
In just five years social media has gone from an innovation in customer service to a requirement. Not every company is getting it right.
The 3 Essentials Customers Want Most
Few businesses sell anything the customer can't buy somewhere else but customers who feel acknowledged and valued are less likely to shop around.
Customers Are Not Always Right. They Are Just Never Wrong.
Follow these steps to resolve most matters when clients' service expectations are not met.
Customer Relationship Management
10 Ways to Discover Customer Sentiment About Your Business
Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
5 Valuable Concepts I Learned Working for a Multibillion-Dollar Firm
A startup CEO describes how his experience at Bain Capital shaped the way he approaches business.
To Grow Your Customer Base Focus on EOA: Early, Often and Always
When your company is small and new, it's the first customers to sign on who can make or break your business.
Becoming Indispensable to Your Customers
Your approach to value creation must begin with, be in partnership with and end with the customer
Win Customer Loyalty With an Unexpected Experience
Turn a value-added service into a truly unique offering to inspire repeat business, suggests the author of a new client-service book, 'Sprinkles.'
Chip R. Bell
Ask the Money Guy
4 Strategies for Getting Paid Faster
The Money Guy has tips for shrinking the window of time between mailing an invoice and receiving some income.
10 Ways to Keep Making Your Clients Happier and Happier
Research and common sense agree. The least expensive and most effective marketing is retaining the clients you already have.
Weekly Tips Roundup
Why You Can't Stop Learning: Your Weekly Tips Roundup
Our network of experienced entrepreneurs offer tips on cash-flow, mission statements and more.
Tanya Benedicto Klich
Food Blogger Strikes Again, Taking On Chemicals in Cereal
After success with chains such as Subway and Chick-fil-A, Vani Hari is taking on the cereal industry.
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