Customer Service

News and Articles About Customer Service

The Biggest Trends in Business for 2013

The Biggest Trends in Business for 2013

Our look at new directions in business and how they will affect you in the coming year -- and beyond.
Zig Ziglar and the Importance of Helping Others

Zig Ziglar and the Importance of Helping Others

From the late Zig Ziglar's sound advice to solutions to customer-service difficulties, a sampling of our best tips of the week.
What to Do When Customers Get Mean on Social Media

What to Do When Customers Get Mean on Social Media

How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
5 Tips for Coping with Cranky Customers

5 Tips for Coping with Cranky Customers

As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.
How to Recognize Which Customers Are Bad for Business

How to Recognize Which Customers Are Bad for Business

Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment.
Think the Flintstones, EQ and Other Tips from Gary Vaynerchuk About Connecting With Customers

Think the Flintstones, EQ and Other Tips from Gary Vaynerchuk About Connecting With Customers

In this chat interview, we asked entrepreneur Gary Vaynerchuk your questions about winning over customers on social media.
How to Add Personality to Your Loyalty Program

How to Add Personality to Your Loyalty Program

Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.
Gary Vaynerchuk on Turning Customer Complaints into Opportunities

Gary Vaynerchuk on Turning Customer Complaints into Opportunities

The serial entrepreneur explains why you should be thrilled when consumers bash your brand.
Got a Bad Yelp Review? Here's What to Do

Got a Bad Yelp Review? Here's What to Do

Consider these three steps for turning a negative review into a positive outcome.
Richard Branson on How to Build Trust

Richard Branson on How to Build Trust

How to win the trust of investors, future partners and suppliers.
5 Tips for Using Social Media as a Customer Service Tool

5 Tips for Using Social Media as a Customer Service Tool

Why you should embrace negative comments online and how to do it right.
3 Ways to Build Consumer Trust

3 Ways to Build Consumer Trust

Grow your business by fostering your customer's trust with these tips.
Creating Your Company's LinkedIn Profile

Creating Your Company's LinkedIn Profile

These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.
How Secure Package Delivery Can Raise Customer Satisfaction

How Secure Package Delivery Can Raise Customer Satisfaction

Amazon's new locker shipping service joins others offering customers more options.
8 Tips for Business Success from Costco's Jim Sinegal

8 Tips for Business Success from Costco's Jim Sinegal

Even brilliant start-up entrepreneurs could benefit from learning a thing or two from the long-time Costco CEO.

How to Humanize Your Brand and Build Social-Media Buzz

When it comes to starting up, one of the biggest drivers you'll have in finding customers is your current customers. Here's how to keep them happy -- and chatty.
5 Ways to Take Customer Loyalty to the Next Level

5 Ways to Take Customer Loyalty to the Next Level

Here's how to improve the ways you measure loyalty and make it a higher priority with employees.
Richard Branson on the Secret to Exceeding Customer Expectations

Richard Branson on the Secret to Exceeding Customer Expectations

When it comes to customer service, training front-line employees can be your power tool.
How a Lean Startup Can Keep Customers

How a Lean Startup Can Keep Customers

You have customers for your new mobile app or retail website. Here's how to fight churn.
What a Trip to LAX Taught Me About Customer Service

What a Trip to LAX Taught Me About Customer Service

When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip.
Social Media Users Are Squeakier Wheels When It Comes to Customer Service

Social Media Users Are Squeakier Wheels When It Comes to Customer Service

Not convinced your business should provide customer service via social media? Turns out, social media users spend more when they receive great service.
Seven Tips for Coping with Customer Questions

Seven Tips for Coping with Customer Questions

Customers always have questions, and often they are very bizarre. Here are tips on how to make sure you address them effectively.
Businesses Can't Afford to Neglect Customer Service on Facebook

Businesses Can't Afford to Neglect Customer Service on Facebook

Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.
Kentucky Businesses Brace for NCAA Final Four Madness

Kentucky Businesses Brace for NCAA Final Four Madness

Here are three tips for how you can prepare for a sudden surge in sales.
A New App for Reporting Customer-Service Issues

A New App for Reporting Customer-Service Issues

Tello notifies business owners when customer service reviews are posted.

Connect with Entrepreneur

Most Shared Stories

From the Entrepreneur Bookstore

Success Secrets of Sales Superstars
Success Secrets of Sales Superstars
By Robert L. Shook and Barry Farber
More Info