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5 Proven Ways to Create Long-Lasting Customer Relationships
There are tools and processes you can incorporate to support your customers every step of the way.
How to Determine What You Should Charge Customers
Ask these five questions to get a better sense of how much you should be charging.
Growing a Business
Persistence and Planning Is Needed to Reach That 5-Year Milestone
With dismal business failure rates, follow these five ways to help your company celebrate half a decade of operation.
Starting a Business
Passion Alone Is Not Enough to Open a Business
Before you start up, consider all the other functions of running a business, such as dealing with customers and keeping the books.
Doug and Polly White
Spare Me Your Platitudes. Customers Are Tired of Insincere Support.
Does the stat game interfere with businesses growth? It certainly seems like it, especially if you're looking to hack a specific metric up and to the right.
5 Tips on Building an Epic Customer-Support Team
When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.
Richard Branson on Envisioning Your Business's Future
It's easy to get lost in the here and now, but planning for what comes next is crucial to your business's success.
How to Pick the 'Right' Clients and Stand Out Among the Competition
Entrepreneurs need to identify clients who will be as enamored with your services as you'd like them to be. Here are some tips.
3 Ways to Bust Through Your Customer's Stress and Fear
The very act of decision making can trigger some reluctance in a prospective buyer. Learn ways to help a consumer see clearly your product's advantages.
'We Don't Give a Sh*t About Gluten Free': A Restaurant Owner Gets Bold With Customers
A San Francisco chef is tired of catering to hard-to-satisfy customers. So, he's telling picky patrons to go buy dinner elsewhere.
How 23andMe Caused a Divorce: A Look at Unintended Consequences
A look at what happens when customers use a business for their own purposes, regardless of the company's explicit mission.
Magic and the CEO -- Applying Lessons Learned From the Stage
The art of being an entrepreneur owes much to performance.
The Wait for Apple's iPhone 6 Smashes Record in Manhattan
The line of people out front of Apple's flagship store was completely ridiculous.
Leading, and Surviving, a Company Rebranding Effort
Advance your company's legacy by transforming it. Tread carefully with key constituency groups.
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Starting a Business
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